I had been wearing the same Ray ban glasses for over 4 years - definitely time for a change! My…read moreprescription is medium high, and turns out I'm SUPER picky so the experience looking for new glasses became similar to when I searched for a wedding dress -- way too long, eventually hating everything, stressful and the budget went out the window in a desperate attempt to actually find something I liked! The worst part was every store I went to had awful customer service or literally not a single thing I wanted. I was desperate and worried I'd never get new glasses. Eight months into my search I finally found 312. First impression was good - Andrew, the owner, was helping other customers but still greeted us with a "hello", more than I could say for some other stores. The products are way more artistic and beautiful than run of the mill, and he helped identify what I liked and didn't, and was patient with me as I ended up coming in over 5 times to try things on!! Customer service never wavered and he was always honest and up front if something didn't look right or if he thought I'd regret it. Icing on the cake was a trunk sale with all the colours of Andy Wolf glasses, so I could see what they all looked like - that including Prosecco and Lindt chocolate! My glasses were expensive but so were many I looked at that were less impressive. Thanks to Andrew for his patience and he definitely made a lifetime customer out of me! I'd even go there for eye exams because the atmosphere is so welcoming and chill.

I have been going to 312 College optical for the pass three years. Andrew is always very helpful…read more The thing I like most about him, he is honest, he would never allow you to walk out of his store with the wrong pair of glasses. When I pick up my glasses I feel confident in wearing them because I know they look great. He is so cool, he don't even charge you for replacing a crew. Service with comfort and style. I would never go else where, he is the best. Thanks.

I had a wonderful experience at Chinatown Optical! I was greeted right away by Kimmi, who took the…read moretime to explain my prescription and answer my questions. The store has an incredible selection of glasses, with so many designer frames and brands to choose from, and the prices were excellent. Icing on the cake, pet friendly Everyone was friendly and welcoming, and I really appreciated the attentive service. I'm very happy with my experience and would highly recommend Chinatown Optical to anyone looking for great selection, pricing, and service. A++++

I ordered two pairs of eyeglasses from Chinatown Optical but didn't get any calls that they're…read moreready to pick up so this is one of the downside of this optical store. Ended up getting my eyeglasses for more than two weeks and you need to call them yourself. Yes they're cheap and affordable but the basic frames are on the thinner side. If you're not careful enough, these frames are easier to break. Service is so so - the older guy (Owner) is welcoming and friendly but the rest of the staff have standoffish attitude and doesn't care except to make some sales. Probably won't be coming back here and will find another optical shop when I need another pair of eyeglass.

Received replacement contact lenses due to my current ones being ripped. I am from Florida and am…read moreup here for an event and this was an urgent matter! Joyce was super kind and helpful and I would definitely recommend this place to anyone in the area. The store was clean, modern and had tons of eyewear. Thank you Joyce and Quality Optical!

Amazing place! I was looking for a good optometrist for years with a store selling a large number…read moreof eyeglasses. I found it! The optometrist is amazing: she did a full and professional eye exam, she took her time with a very caring approach and explained me everything she was doing. Then the staff made me very comfortable, took the time to check different models of frame and eyeglasses. The store is huge, way bigger than the eyeglasses store I went before. They got many models and famous brand and some frames are even as low as 200$. I highly recommend this place!

Where to begin. I've been a customer of this Queen West team for 5 years. There is no better…read moreselection of high fashion frames (especially the #JacquesMarieMage exclusivity, you want to talk about fashion?, come on MarieMage!) Without wading in the minutia, some things happened, a situation appeared, my orders were delayed, and all I have to say is this team figured it out, made it right, went above and beyond, while being gracious throughout. My old Ditas were picked up from my home after-hours, Vicki was so attentive and thoughtful. This is real-time, Manhattan customer service, LJ spent 3 hours letting me try what I wanted and then nudging me towards what I needed. Thank you Thank you. If you're feeling attitude from icy, lesser than establishments and can't seem to find that #PerfectPair , this is your Mecca... welcome home. Thank you @Spectacle for shocking me with your grace and care and for galvanizing our relationship.

Went in to this shop on Sunday in the Distillery district and to see if I could get my sunglasses…read morefixed, no appointment and they couldn't have been more helpful. glasses good as new in an instant. thank you! Great service, great staff.

Excellent. Hanna and Steven (Stephen?) really know their stuff. Bought glasses from them 5 months…read moreago. Today I went in because my frames were a little bent because I fell asleep in them. Stupid me. Steven fixed them right up and while he was at it changed the nose pads that I didn't know needed changing. This is service beyond service. Very impressed and very satisfied. steven

Great place, very knowledgeable team, willing to explain in depth and spend time with you. I would…read morerecommend in a heartbeat.

Amazing service! Brought in my glasses (broken arm,) fixed it in no time at all! Thank you to…read moreDipak and Jane. Your help was greatly appreciated. Highly recommend

This is a fabulous place to go for glasses. You will get top notch service from Milica , Moe and…read moreCynthia. They have an enormous selection of glasses, and they have great prices. I also had to go back for a repair and the 3 for 1 team was absolutely outstanding in how quickly they got my glasses fixed. It was a great experience from the friendly greeting from the staff when you come into to the store to the final delivery of my 3 new pairs of glasses. Just wonderful !!!!

Great selection of stylish frames. Service is attentive and friendly offering good advice and…read morerecommendations. Glasses are more than simply how the frame looks on you and Monica was thorough in explaining the quality of the lenses. After two days, I couldn't be happier with the fit, style, comfort and clear vision. Delivery was speedy as well.

3 Words: 1) Rude 2)…read moreUnprofessional 3) Messy This has been the worst experience I've had with any professional business. From the moment I walked in, the office was littered and had used tissues. Monica has been extremely unprofessional by raising her voice, getting frustrated and yelling when I ask questions, and asking me to leave/come back a different time after I'd confirmed my appointment due to a scheduling conflict When I ask for my contact lens information after the appointment, they have told me that my information is "hard to find" and that they will call back. When I ask why it's hard to find, they tell me they're busy and they will call back. Literally, while speaking to them, they will cut you off and just say bye on the telephone. I've been told THREE different answers when asking for my contact lens information: 1) It's complicated.. we will need time to find it 2) Sure, I'll send it to you in 10 minutes- they did not 3) I will "try my best" to find it I feel like I had to beg to get my contact lens information. As soon as they got paid by me, the "customer service" was gone. I will never return. I have had a horrible experience with this place. Its cheap for a reason I guess.

Don't be mislead by its location and store appearance. On the outside, this store is tucked away…read morealong the streets of china town and often overlooked as just another mediocre store. Don't be deceived. I've worked in the area before and have passed this stores countless times over the course of 8 years and never have I stepped foot within. However, today I tore a contact lens and was desperate to find an immediate replacement as I was driving and one eyed piloting downtown isn't what I would define as ideal. This was the third store that I had visited after my unfortunate contact tear as none of the other stores I visited even cared to bat an eye. Was I pleasantly surprised. The inner store decor is pristine, clean, hip, and showcased a large array of high quality glasses and frames. The service is warm, friendly, and even before I purchased anything, they immediately gave me a free contact sample for comfort. No questions asked. Truly high end service, matched with quality inner design that's both cozy and sophisticated. I'll be certain to visit this place for a new frame upgrade when my eyewear wears off. Give this place a shot. Looks and store front is definitely deceiving in this case.

i read the hype about this place and wanted to see if it was true…read more the door are locked and u have to be let in the sales staff didn't acknowledged me the male sales person kept following me and he was unfriendly and unapproachable I left in a hurry felt uncomfortable I won't be buying glasses there.