It's always a pleasant experience visiting Dr. Noronha for an eye exam every few years. The office…read moreis located at the back right area of this Glazier optical location. Currently they have a 2 person maximum in the store/space due to covid, which I liked because it meant it wouldn't be crowded in the small office. While I did wait about 10 minutes past my appointment time to be seen, the exam was efficient and fast and all my concerns were answered with care. They have a large retail space in the front full of beautiful frame options. The staff is always friendly and the store is very convenient for me to get to, located in a plaza with lot's of parking. Note that the bathroom is not open right now due to covid-19.

I recently moved to Oakville and this shop is the closest to my house so I thought I would check…read morethem out. Best glasses buying experience ever. Staff was very helpful in finding frames that suit my face, fit and are comfortable. I was able to find a pair of glasses in 20 mins! I have received many compliments on my glasses! I think the other poster is a little unfair...bringing in a competitors product and expecting her to fix them. In the end she did fix them and for a measly 5 bucks and you still give a 3 rating?

Beware: I bought $400 frames for glasses and when I got home realized that they don't work. This…read moreshop does not offer refunds and did not even offer the possibility of an exchange.

I have been going to Visual Eyes for about four or five years now. The have a great selection of…read morestylish glasses and Ann has a talent for helping select frames that look good on your face. Jacky (the optometrist) is professional and patient.

Been to this store for the past 5 years! We used both of their optometrist and eye glasses…read moreservices, and we are very pleased. The owner Bo has been providing excellent customer service to us and that's why we've been there for the last 5 years. He continues brining more different brands and styles, so customers have more choices. He also customize his services to your need. He also gave us great aftercare services. We've been bringing in some glasses to him for repair even I didn't purchased from his store. He never rejected his services or give us a hard time! His wife and daughter are very helpful too, gave us a feminine side of advice. Highly recommended!

The men here are rude, borderline harassing. Call in with questions and they slam the phone on you…read more Extremely rude people! His previous bad ratings had him respond that he is sorry and will do better, but they go back to being rude, insulting and harassing. I will be filing a complaint with the BBB and I'd stay far away from this business!

Booked an appointment for my teenage son to have eye exam at Bailey Nelson Queen East in Toronto…read more After the exam yesterday the doctor did not want to speak with me. I actually tried to speak with her. I thought that was odd. The manager of the store relayed the message that my son could benefit from Blue Light glasses. We then went through the process of selecting those. Fast forward to this afternoon. The store manager calls, leaves a voicemail, telling me that they have made a referral and that my 15 year old knows about it. He didn't. I call back and ask what's up. I'm told that the doctor, in an abundance of caution, is concerned enough to refer my son to another level of clinic to assess the issue that he brought to their attention. The manager called because she felt the doctor behaved oddly by not speaking to me. While I'm happy for the referral, I am a bit disappointed that, between the doctor and the store manager, I was expected to hear of the doctor's concern via a teenage boy. Anyway, all of this is to say you may want to consider a different shop. In my experience optometrists elsewhere do actually speak with parents of kids about what is necessary to keep the kids healthy. This place sort of does that, though you may have to wait 24 hours and hope that the manager comes to feel a bit off about the doctor to the point of calling to let you know herself

Had a great experience at Bailey Nelson during my eye exam. They offer direct billing for insurance…read morecompanies as well which is super helpful for my claims. My optometrist was friendly and very informative of what was causing my eye discomfort. She took the time to explain and showed videos to make sure I understood and offered advice on how to take care of my eyes at home. The inside of the store was clean and the other staff members were attentive and nice. I personally didn't have time to browse the shop for glasses but they do provide 30 minutes after your exam to look and try frames. Everything is operating by appointment only but it's easy to book it on their website. I plan to return in the future to try on glasses and recommend anyone to go visit too!

What a wonderful experience, I am from a marginalized income and getting glasses covered is usually…read morea sad ordeal, due to super limited choices... Not only they have a full shelve for our choosing, but had extras on back. Super friendly non judgmental and helpful staff. 100 stars.

Absolutely 100% always helpful. I bought my third pair (I'mclumsy) and gave me a readjustment on…read morethe spot less than three minutes. Hooked up with great lenses and cases for great prices. I'm always happy to stop by and chat with these two gracious women and have been extremely helpful through these last two years. You won't be dissapointed! Happy Holidays!

I absolutely am in love with this glasses shop. They do it all and are so knowledgeable across the…read moreboard. I had to order a few custom pairs (all different needs, colors, and requirements) and have them shipped to the US. Naturally, I was nervous that the glasses would arrive and something would be incorrect but no! Every single detail was perfect. I've been helped out by Aashiv who is amazing to work with. Thank you!

The staff are all very welcoming and friendly. I went in to see Dr. Leung and she was very…read moreknowledgeable, professional and helpful. She helped me understand things when I needed clarification and was also very understanding when I arrived late (due to the TIFF road closures). If you need your eyes tested, Dr. Leung is the one to go to! P.S She laughed along with my "cornea" eye puns LOL

We don't write this review lightly as we were regular customers of See and Be Seen.  We have always…read moretrusted them with our daughter's glasses since she was in Grade 2 (now 6).  Their service had always been great helping our daughter pick out glasses that suited her and making sure she felt comfortable in what she was wearing.  The price point was always higher than what we wanted to pay but we didn't let that bother us cause she would be a glasses/contact wearer the rest of her life so we wanted to make sure she was somewhere that made her comfortable. Unfortunately our recent experience is one that will ensure was our last visit to this establishment.  Our daughter, for the first time, snapped her glasses in half at the bridge.  We rushed to See and Be Seen Liberty Village to sort out a new pair for her.  They fit her quickly with a new pair of glasses for almost $900 and told us that they would typically be ready in 7-10 days but that they would put a rush on it so hopefully it would arrive earlier.  Seven days later we reached out to the store to find out if they would be arriving soon only to be told that they were still in the lab.  We were assured that someone at See and Be Seen would follow up with the lab because there was a rush on the order and provide us an update but worst case it would arrive early the following week.  We never heard back. On day 11 (early the following week) we still had not heard anything about the glasses so we decided to follow up.  Again we were told the order was still with the lab and there was no update.  This is when we realized no one had originally done the follow up.  At this point we escalated the issue and were told that they would follow up with the lab to ensure there is a rush on the order and get an estimate on when they would be delivered.  We requested a refund and was told the Director would need to address this.    When speaking with the Director we were told no refund could be done as the lenses had already been ordered and that the original timeline was 7-10 business days but could be as long as 10-14 business days.  We reiterated what we were told in store but was told repeatedly that would be impossible as their staff are all trained on business days. We asked to speak to the owner of the store and to this day have not heard back from them.  Our biggest issue is the lack of accountability from all parties involved.  My wife, daughter and I all heard 7-10 days but apparently that would be entirely impossible from their perspective.  To top this all off their best advice was for us to buy another pair of glasses (with a free lenses offer) for situations like this.  I'm not sure how many people can afford a $500 pair of glasses as a back up.  We finally received the glasses on day 13 after they had finally followed up with the lab.  I'm sure other people have had great experiences with them as we also had in the past.  But this last experience has certainly been the most ridiculous for us and will be the last time we purchase from this establishment.

I will wear my glasses till I can no longer glue them back together. I dread picking out new…read moreglasses because of all the available choices and am never sure what looks good on me. It takes me years before I decide to get new glasses. An amazing Groupon and a high Yelp rating led me here. You may have difficulty finding this place because of lack of signage but your efforts will surely be rewarded. As you enter the plaza (it's in the same plaza as Tim Horton's) look to your left and look for unit 222. Large store with lots of choices, a comfy couch for those who have to wait for the shopper to make up their minds, and lovely staff who are patient and accommodating. Nicole was such a great helper. She ask what I was looking for, notified me of all their sales, went over all the available options and prices, discussed the most cost efficient package for my situation, and gave me pointers on what to look out for when choosing glasses. She was patient and never pushy. I decided on a stylish pair of designer glasses that fit into my budget. The experience was quick and painless and rather pleasant due to Nicole's professionalism and warm personality. I would definitely come back and recommend this place to all my friends. TIPS: - Bring someone along who has good fashion sense to help you pick out your glasses. - Take pictures of you wearing the glasses instead of completely relying on the mirrors, believe me, it does make a difference. - Communicate with the salesperson on your likes, wants, limitations and needs.

So glad I decided to come here after finding this place on google! From the moment I walked through…read morethe door, Justin was so helpful and answered all my questions. The store felt clean and they took all covid safety precautions, including making sure all glasses were sanitized after being touched. Justin helped to work around my insurance budget and they even do direct billing. I'm thoroughly happy with the service they provided today and will recommend them to my friends and family.