I just received my new Weber grill. It not only was on sale, but included delivery and setup. I…read morecouldn't be happier with it. My only complaint would be to shorten the delivery window. 9-6 is way too long to have to wait. This Ace Hardware is by far the best one.

If I could rate. "0" I would. SHOP AT YOUR OWN RISK…read more I am a working professor like everyone else. I'm a nurse and I ordered a lawn chair to pick up same day. They sent me an email said it'll be ready in 35 minutes. just to watch my grandchild's game. I went there in an hour and Eddie working at the front told me that they had none in stock even before I showed him the order. I told him we'll just cancel it. He stated that they don't usually do that and he called his manager on the speakerphone and his manager stated tell her we'll ship it. I told him I don't want it shipped. I have a game this afternoon. That's why I ordered the same day. The manager sent an African-American gentleman up who explained to me that Eddie was new. I told him what does that have to do with anything? Just cancel the order I've made an hour ago. He said that there are procedures that need to go through, but it will be canceled. THE NEXT DAY I RECEIVE AN EMAIL THAT IT'LL ARRIVE ON TUESDAY AFTER I TOLD THEM TO CANCEL. IT WENT IN THE STORY. The next day I called on Sunday at 12:32 MELISSA, WHO THEY TOLD ME WAS A REGIONAL MANAGER. I asked to speak with her. They put me on hold for 12 minutes and 56 seconds. And every time I call back both times they put me back on hold for five minutes. NEVER SHOP HERE IF THE REGIONAL MANAGER HAS NO CUSTOMER SERVICE AND DOESN'T CARE WHY DO YOU THINK THE STORE EMPLOYEES ARE INCOMPETENT? MONEY wasn't a factor CUSTOMER SERVICE WAS INADEQUATE AND NONEXISTENT IN THIS STORE

Our daughter just moved into Richmond and we wanted to buy her a few necessary tools…read more Whale point marine and hardware is a little over a mile from her place. They have all the basic tools. We were able to get a set of screwdrivers and an adjustable wrench. The clerk was friendly and helpful. The playlist was excellent. Thanks for having what we needed.

Whale Point--part chandlery, part hardware store--remains a rare gem. Their selection of boat gear,…read morehousewares, and hardware is incredibly broad, and the staff consistently know their stuff. With so few truly great independent hardware stores left, this one stands out for both its expertise and its character. Highly recommend stopping by, even if you don't think you need anything yet.

I was having a tough time finding the right cam locks for an executive desk I ordered from Wayfair…read moreand was feeling completely lost in the store. Chris noticed I needed assistance and immediately jumped into action. Luckily, I had taken pictures of the desk and parts, which Chris used to guide me directly to the exact hardware section I needed. He was exceptionally attentive, knowledgeable, and patient; especially compared to a frustrating experience I had previously at another big-box retailer. Even though a wood glue recommendation we tried didn't end up working for my specific fix, his willingness to share his knowledge and problem-solve with me was outstanding. Chris provided top-tier customer service, and I truly appreciate his effort and dedication to helping me out.

NEVER AGAIN Yesterday's visit was so horrible. I will not go…read moreback to the store. A couple years ago I went there and it was bad but OK. Yesterday was an inexcusable. I went in and asked where I could find batteries for my gate remote. I was instructed by the girls at the counter to go back and take a number. Unfortunately, that old lady in the back was not helpful as usual. She said she couldn't help me with it. She showed me where the batteries are so I could buy them. I had to buy a screwdriver in order to open the remote. The owner was at the back counter behind the cashiers drinking his coffee and eating. He was glaring at me and I don't know why. He used to be so friendly and smiled and was very helpful. What the hell happened?!?!? if I wanted this kind of treatment, I would've went to Home Depot.

What a wonderful experience at Ace Hardware! I needed help removing a stubborn anchor that was…read morestuck on a screw for a fireplace I was mounting. Thankfully, Ace was open on a Sunday and conveniently located right here in town! The moment I walked in, I was greeted by two lovely gentlemen who immediately stopped what they were doing to help. They took a look, assessed the situation, and worked together to get that stubborn anchor off. A little teamwork and some good old-fashioned man strength did the trick! Both gentlemen were incredibly kind, patient, and genuinely happy to help. It's refreshing to experience customer service like this. Such a small task, but their willingness to help made a big impression. Thank you, gentlemen! This is exactly why shopping local matters!

Every time I call. Every time I go in. The staff at the store is always so helpful, friendly, and…read morehuman! I so appreciate the homie feeling I get when I walk in the store... Not something I get from any other Ace Hardware store! Thank you for excellent customer service!

OMG. What a gem. A hardware store with everything you could need, laid out in charming, organized…read morefashion. The staff went above and beyond. And I struck up a neighborly conversation with the people in line with me. Support this place. In a world of heartless Home Depot's we need to keep a gem like this alive.

I really want to support local businesses like Cole Hardware. In a world dominated by big-box…read morestores and Amazon, it's great to have an independent hardware store serving the community. Unfortunately, this visit was frustrating. I placed an online order that was estimated to be ready in 15 minutes. I intentionally waited an hour before coming in, but I still had to wait while my order was put together. It honestly would have been faster to walk the aisles myself, grab the item, and pay at the register. What disappointed me even more was the customer service at the front counter. The staff I interacted with came across as dismissive and unfriendly, which made the experience feel less welcoming than I expected. I genuinely want to keep supporting Cole Hardware because local businesses matter. I just hope they can improve the online pickup process and provide a friendlier customer experience. Those two changes would make a big difference and would keep me choosing them over the convenience of Amazon.

Had to install my cable internet, so needed a coax stripper, barrel extender and a bit more line…read more Grabbed the wrong cable stripper without thinking, but staff helped me out by pointing out my mistake, and they had the right tool in-stock. Overall a great, well-stocked store with helpful and friendly people. Love to support a small local business, and I will definitely come back soon.

The last time I was there (a few years back) the woman behind the counter (can't remember her name)…read morewas very knowledgeable of their products, I believe her daughters were also there helping that day . I was impressed

I came in from the rear parking lot and was passing by a young lady. She didn't greet me, no…read morebiggie, but I acknowledged her and asked for kitchen & bath caulking tubes. The kind lady directed me that they were upstairs. Grabbed a few caulking tubes for a shower door installation nearby. Then went to the drill bit section and obtained 2- sets of tile drill bits, as yesterday I had 1- Bosch drill bit break on me. That sucked. Luckily, I had another brand tile drill bit..Milwaukee Diamond drill bit and it got the job done. Thanks, Milwaukee for your newer Diamond drill bits. Now headed back to the plumbing job to complete. Thank you to the gentleman also at the cash register. They all were very helpful today. Thanks, again. I always frequent this place for parts when I'm in the vicinity. I recommend this Orinda Hardware store.

I'm a senior citizen. I walked into Orinda Hardware at 9:15 am and there was one client at…read morecheckout with two men behind the counter. I asked for a couple hardware items and they said "downstairs" which is a cave of miscellaneous items. I looked for 10 minutes for two common items, but couldn't find them. Finally, I left. As I walked out one man asked, "Did you find what you wanted?" Obviously not as I was walking toward the door. I replied, "I'll buy it on Amazon. It's a lot easier." And I did. No wonder brick and mortar stores are going out of business. Lazy.

Ace is the helpful place! A hardware store that's actually fun to go to. Downtown Berkeley lost the…read moredollar store but has Target but not many craft stores. It was nice to grab odds and ends for an art project, volunteer activity and church, etc. The kitchen supplies are plentiful and they always carry decent cleaning supplies. I've bought everything from batteries, card games, handkerchiefs, and toy. The hot sauce shaped like a grenade was delicious. I tried the original spicy flavor. Nice treats and candy at the checkout. Grab some!

Hardware stores are fun in SF bay area...Ace hardware and home Depot and mill valley Depot haha…read moresame thing mill valley Ace Depot hahahha

Went in today and they were closed an hour early. Seems strange to me - I don't understand it…read more Usually they close at 8pm on a Sunday but today they closed at 7pm. I've been to this location many times. Usually a good experience. Bought a couple fruit trees from this exact locations 10 years ago and think about this store every time I eat fruit from them. They are already large and I feel like they turn a house into a home. A place you really enjoy much more. I am big into landscaping. I like mature, beautiful landscape. Kitchens and paint I'm less into - I feel like these things no matter what they are within 5 or 10 years they are old, outdated and in need of redoing. The same can't be said about trees - they only get better and more valuable with age. Had a realtor once tell me that a 5 or 10 year old kitchen is just as bad as a 50 year old kitchen. Neither sells - and with trends ever changing - I wouldn't get too hung up with it. I know some friends that put so much effort into what paint on their walls looks like or what brand cabinets they have. Then they want the CHEAPEST car possible to put their wife and kids in. I just don't get it. Was a bummer today. I saw the Christmas tree lot here all closed and some of the trees inside I wanted to take a closer look at. The variety of Christmas trees here was very nice.

I stopped by this location today to find a replacement part for a furniture project I was working…read moreon. Hardware/fasteners can be tricky to navigate, so I asked an associate stocking and organizing in the fasteners aisle for help to confirm if a specific cam screw would work as a replacement. Unfortunately, she was completely uninterested in helping. Instead of taking a moment to answer my question or point me in the right direction, she acted like I was an inconvenience for interrupting her work. Good customer service means prioritizing helping customers in the store over organizing shelves. While I eventually found the hardware I needed on my own, the encounter left a really bad impression. I hope management reminds their floor staff that assisting customers should always come first.