If it was possible to give this place ZERO stars I would gladly do it. This restaurant is not only a SCAM but also a waste of precious space.
1. Before booking a table for 32 people, we SPECIFICALLY asked if the area is wheelchair accessible or if they had something to accommodate a family member with one to which they SPECIFICALLY said YES to. Come to find out they not only had to make my uncle with the wheelchair go downstairs through the back door where the garbage was but they had a wooden board that 3 people had to step on while the wheelchair was in motion in order to create "wheelchair access".... I think there's something in the law about this.
2. When initially booking, we were told a specific amount for which we would be paying for at the end of the night. They ADDED an additional thousand dollars to the bill for a "service charge". Look, I'm all for tipping the staff which we would gladly do but if the owner is unaware about telling a customer what their total will be at the end of the night and their magic trick of applying an additional thousand dollars leaves me confused as to why they think they're capable of running a successful business. Maybe try a career as scam artists instead of restaurant owners. You're one of the best.
3. The whole downstairs had three parties. One with a slightly younger crowd about my age and the other two tables (including mine) were older. The DJ played about 5 Russian/Uzbek songs and then went on for about an hour and a half with house and rap music. I understand you have to accommodate EVERYONE and I'd be lying if I didn't enjoy some French Montana but c'mon, BOTH our tables were BORED while sitting down and not having a song or two play that we can ALL get down to.
--Side note, if the lady that was singing last night got hired with THAT talent, then comparing to the way I sing in the shower, I will surely get a job in no time.
4. The food.....disgusting.
5. The staff aside from one guy was extremely rude and refused to leave the alcohol on the table because they wanted to serve us when we wanted to take a shot. Did they forget where we are from? Did the ONE waitress think she was going to keep up with serving EVERYONE at the pace Russian people drink? Plus that ONE waitress needs to consider another job outside of customer service. I used to be a server and I understand people get annoying and out of control ESPECIALLY after a night is off to a disaster but if I was ever THAT rude to anyone, any owner/manager would have to fire me.
6. Every other Russian restaurant in Queens is BYOB. This one isn't... unless it's Kosher. We didn't know, cool, no problem, we will buy/get bottles at the restaurant. You would think if you're paying over 5k you'd get a few bottles on the table or at least have someone bringing them down quicker but NO. You paid for an aspiring DJ Snake and food from the microwave.
7. The owner or manager we dealt with was incapable of understanding our frustrations which to me is a sign of incompetence. This place was a total waste of money and a night that was supposed to be special for my moms 60th birthday turned out to be a complete disappointment.
My friends, family, distant relatives, acquaintances, business partners and anyone that ever asks for my opinion about this place will get this review and I will personally drag any one of them out of the restaurant if they even think about stepping one foot inside. They will never have our business again. read more