Recently, they have started saying that they delivered my Amazon packages, when in fact they have…read morenot. For instance, my latest subscription package from Amazon was noted as delivered on 8/1/2026. But there was no sign of the delivery on my security system camera. Then on August 4th, they said they attempted delivery at 6:55, but I saw the truck simply drive by at that time. No delivery attempted. I had to spend an hour on a call with Amazon to have my deliveries replaced. It's so bad now, I asked Amazon to deprioritize USPS as a delivery option.

I am very frustrated with the mail service on my route. Mail delivery has been repeatedly…read moreinterrupted, and instead of receiving my mail, I continue to receive notes that come across as rude and unprofessional. The communication has been more frustrating than helpful, and the issue remains unresolved. As a customer, I expect reliable mail delivery and respectful communication. Unfortunately, my experience has been the opposite. Important mail has been delayed, and I have been left feeling that my concerns are not being addressed fairly. I hope USPS reviews this situation and works to improve both customer service and delivery reliability on this route.

They have excellent service, friendly reception, and a totally GREAT Auburn location too!!!read more

NEVER OPENS ON TIME. I waited today for all ost 15 minutes past 9am and they still weren't open. No…read moreone was even there. This happens all the time. Might as well just shut it down since no one seems to want to work there. ZERO STARS should be an option.

The front door had a closed sign while it was open. I had to pay with the exact amount of cash or…read moreelse use a credit card or check. The USPS website did not have any of this information. I wasn't able to pay for my postage and had to leave without sending my packages. The schedule on the front door showed this post office closing down for lunch starting at 1:30pm. This information is also not on the USPS website.

I love this post office. Very friendly and helpful employees. Usually not overly busy.read more

From my separate City of Auburn review:…read more Auburn is an attractive city, especially Old Town Auburn, which attracts passersby on the highway between Reno and Sacramento with the quaint architecture on a hill flanked by a giant sculpture. Its small-town charm is likely why movies like Rocky and Bullwinkle, Breakdown, Wisdom, and xXx had scenes shot here, but the town relates most to the 1996 John Travolta movie Phinome Phenomin Phenomm Look Who's Talking. The guy who discovered gold here in 1849 was memorialized by Ken Fox with a 45-ton concrete (rebar and wire mesh) statue at the entrance of Old Town. Ken Fox was a dentist able to do this in between teeth cleanings and forcing customers to look at super close-up pictures of their teeth in order to sell "special deep teeth cleaning" by the quadrant. This dentist has more "Great Statues" in the area which you'd likely find ful-"filling". Get it? Anyway, it's right off the highway, so stop there and check out Old Town. (Check my reviews on Edelweis 2 and the California Club)

Quality/Quantity - What a cool active town, see pictures…read more(and/or their website) of some current events. This might be our new pit stop...? Or a designated location? We usually go to downtown Auburn, so I am glad we came to Old Town this time. Atmosphere - Cool historic town. Lots of locally owned shops. Plenty of places to eat. Walk friendly but not sure if ADA friendly. Dog friendly, at least at the brewery. :) Service - Good, everyone we met was friendly. Price - Depends on where you shop, eat, and drink. Owner Comment - What a great fun town, looking forward to coming back soon when I have more time.

I've never seen such a small post office with such a huge presence. The employees here are beyond…read moreamazing. They go out of their way to assure that as a customer you are made to feel valued. I love Cools PO employees!!!

They don't answer your calls trying to protect your community mail . Our community box waa…read morevandalized broken into they do t repair it . Negligent two people's packages in one box. I got my package left my neighbors package there ?

Great post office…read more For such a little post office, they are fast and they know what they are doing. I go far out of my way to use this post office because I know they are good at what they do. If I use them my package is less likely to get lost. Stop by and give em a try. The worst that can happen is, you spend an extra five minutes chatting with one of the wonderful clerks. I like to think that those big blue mail drop boxes are some kind of Doctor Who like portals for our mailmen. Maybe that's how they are able to get all the mail out so fast.

At times this is a busy location, but the staff is always pleasant, efficient, and keeps things…read moremoving. Even when there's a line, I've consistently had a positive experience. Great customer service!

I came in to get some legal papers notarized. Today February 9, 2026…read more Everything was taken care of so quick and smoothly, the clerk even helped me with my phone to send an email of my papers she kept a smile on her face the whole time. Thank you UPS Auburn. It was also very reasonably priced too. What a relief that they can help you out like this ...

The employees here are always so polite and friendly. They're hard working and never shy of being…read moreloaded with lots of mail. My husband and I prefer dropping off mail here instead of the UPS close by. We're happy they're around to take all different types of mail. They've been so helpful with our business.

Mail -n- more I like the staff and they are very helpful…read more They also have everything I need for mailing and more.