Friendly staff! I'm new to the area and so glad I came to this shop. Service advisors, Meg and Paul, were great. Meg was welcoming and even gave some coffee shop recommendations to check out while I waited. I made an appointment to have my exhaust system checked out because my SUV sounds like a tractor. The mechanic tech who worked on my car took a test drive with me. He washed his hands and was considerate enough to place a mat down before getting into my car. He heard the noises from my exhaust upon idling and acceleration and was able to identify the issue.... Pending exhaust/muffler replacement to the tune of $1,700+ I ended up changing my coolant and transmission fluid (around $700 for services, including diagnostic fee) as preventative maintenance for now. The diagnostic included a more thorough assessment than I've gotten at the Ford dealership or any other auto shop. They checked ALL my fluid levels, brakes, and dashboard lights. And they provide visuals to let you know where fluid levels should be and where your vehicle's currently is. They provide a video as well of the issues with tour vehicle. They were courteous. You pay a diagnostic fee (about $90) separate from service provided, but I'm ok with that job because of how thorough it is. It isn't just targeting the issues as the "customer states," they go beyond and check out things. They provide so many services, including transmission and exhaust, which either gets outsourced if you're at the dealership or you'd have to go to a specialty shop for that work. I think Old Ox is part of a chain of shops, but I appreciated them working on my vehicle and explaining the issues. They're down-to-earth. The customer service was great. I have a Ford, which means I'll definitely be back for repairs and maintenance soon. read more

I can not say enough good about old ox. Meg is amazing, caring, kind, and generally a gem. They worked SO HARD to diagnose and solve a tricky issue with my truck. Meg researched, Paul worked his ass off to figure it out, and they went above and beyond in every aspect of this work. Leaving this review is not enough to express my appreciation, gratitude and admiration for the entire team. read more

Came in for an alignment on Saturday morning & they were very transparent about the potential wait time. Once checked in, I left to run errands and was delighted by the frequent SMS communications from the shop providing pictures AND videos of mechanics observations. They provided valuable recommendations and good service. read more

Old Ox Tire & Auto - SMS texts linked to web app with diagnostics communication. - Auto Repair Near Me - Washington, DC, District of Columbia

My go to shop for car work - Meg and Paul are very kind and honest about the work I need, even showing photos. I have had oil changes, engine mounts replaced, transmission fluid and other maintenance done on my jeep. They always have me in and out in a couple hours, and there's a coffee shop a ten minute walk away. read more

The people who run this shop are friendly and trustworthy. They are forthcoming and highly communicative. Also, after a minor accident the front office and mechanic on call helped me to assess the damage to my car, and made sure it was safe for my family to drive-- all in 15 minutes and without charging me. It was a small gesture but greatly appreciated. Jonathan read more

Fair prices and honest service - love their software where they show photos with recommended work. Very transparent. Worked with Danny and Meg - both are great. Friendly and helpful. read more

Highly recommend this shop if you have any car issues. They are always quick and have repaired my car same-day every time. They have excellent customer service and kept me informed throughout each step of the process. A great value for the price and service. read more

I've been bringing my cars to Old Ox for maintenance checks and oil changes for seven years. I'm always very happy with the service. the employees are extremely friendly and professional. they've never disappointed. read more

Super fast service. For the value of money to be spent servicing you car, there's no better place to go.

I highly recommend working with Old Ox Tire & Auto for your car needs. They are professional, timely, and very transparent. I booked online for the next day, and received photos / descriptions of the issues they found during inspection. This local shop is a great feature of the Brookland / Woodridge neighborhood! read more

Get our 2010 Mazda3 serviced here since we bought it in '16-these guys Josh/Jason and Noah have really spruced the place up, modernized the appointment/pick up process AND they do great work on our car. Crazy friendly, responsive, organized and their techs are all very skilled! read more

I am so happy I found Old Ox! Not only did they quickly fix the issue at hand, they sent a super thorough report card outlining other areas of need with my car but zero pressure to commit. They lay out what could use immediate versus future attention and are really communicative about cost and ensuring you feel really good about the decision you make before opting in or out of services. My car came back to me in great shape. Also every single person I spoke with on the phone or in person was extremely patient and kind! Highly recommend and will definitely be taking my car back in the future. read more

Nice and convenient neighborhood mechanic. Got my oil change and coolant flush. Would use again

Pulled into Old Ox to get a tire plugged. They were able to do the service quickly and at a super fair price. Highly recommend this shop for no nonsense, friendly service. read more

I took my car to Old Ox for a clutch problem. I was told that it may not need a replacement, but they advise to do a disassembly and let me know. The car was nearly completely stripped down with headers and even the gear shift knob removed. We haggled over the final estimate that was nearly $9,000 for a clutch replacement. I've owned the car since 2006 and this is the 3rd clutch. The mark-ups for parts ranged from 0 to 400 percent. I had the car and parts towed to another location and just completed the job for $3000. I paid another $2,000 for the new parts that I sourced...all in for $5,000. I wanted to support the local shop, but I had to walk away. To their credit, the local team did a great job in placing all parts and every bolt in a box when the car was transported away. I think the "off-site" management team led the way on decision making. I wanted to spend some real money in the neighborhood and for convenience, but it just did not work out. read more

Meg and Danny are great! Awesome customer service and communication. Would definitely recommend this place.

For the best repair services Old Ox is by far one of the best shops to service all your needs. Extremely knowledgeable and excellent work will always be given along with top notch customer service. Thanks for all you do. Jay Johnson read more

Old Ox was fantastic. I had brake issues and got quotes from two other local service shops (that shall remain unnamed) that contradicted each other. Old Ox was a breath of fresh air. You know how you get a feeling about someone when you meet them? The other two shops I got the feeling of sleazy salesman, but from the moment I walked in to Old Ox I felt like I was talking to honest brokers. I just wish they had a larger shop, or more mechanics so they could be open longer hours/more days! Thanks Old Ox; I'll be back. read more

I don't take my car anywhere else. They always talk me through the diagnostic and are transparent about every step - including pricing. They'll even tell you what work can wait, which is so helpful in maintaining the long-term health of my 20-year old car on a budget. Thanks Jason, Josh, Noah, and team! read more

I highly recommend Old Ox Tire and Auto. Best service ever! Reasonable prices, excellent customer service, total transparency with diagnostics, prices and you will find total honesty where labor and parts are concerned. There are no games played to take your money. I have lived many years at 70 now and I can tell you in this time, I would not go anywhere else to have work done on my car. Like many auto repair places who are interested in the almighty dollar, they will not rip you off and will not charge you for anything that is not needed. They don't make up things that need to be repaired on your car. Jason is outstanding! A great manager in every single aspect of the word and meaning. He listens, he understands, he is knowledgeable and comapssionate. His customer service and professionalism is undeniable. Jason is a true asset to Old Ox Tire and Auto and deserves to be recognized as such. I would encourage anyone who needs to have work done on their car from small to large to RUN not WALK to Old Ox Tire and Auto. Sheila Westerfield read more

No frills, no problems, no up sales, no question! This place is absolutely wonderful. Fair prices, fast and friendly service, fantastic communication. Everything about my experience with this company is awesome. I'm happy to say I will definitely be going back when it's time for maintenance. Don't think twice. Just take your car here and they'll take care of the rest. read more

Brought my car for a punctured tire, they were able to repair it instead of replacing it. Excellent communication throughout and very reasonable prices. Would recommend. read more

Took in for brake pad service. Team was very transparent in presenting as comprehensive as service allowed into describing other issues identified. (I was already aware from previous milestone maintenance received from dealer). The price to repair other action items was fair so I gave to notice to proceed. Everything was completed within timeframe quoted. Only drawback was my wheel lock was on center console so to get to it, techs had to practically empty the center console. Instead of putting console items into perhaps a plastic baggy or other "packaging" it was left strewn across the passenger seat, lol. Fair enough I suppose since I dont have a problem eating in my car so there are crumbs here and there (but never so much that a 2 min car vacuum cant handle). So I guess they didnt think I'd notice, lol. Other than that good marks. I will return for other services. read more

The entire time at Old Ox Tire is fantastic! Excellent customer service and work was completed in a very timely manner! Great value, and highly recommend! read more

I came in to get my brakes replaced and they did a great job. Jason is very responsive over the phone or by texting. They also have a lockbox and online payment option if you can't make it out of work early! Will come back in the future read more

I've used them for regular maintenance servicing and tires. So far everything has been great. They are very communicative and a pleasure to deal with. read more

We are so pleased with the service we received. They told us what needed to be taken care of right away and what could be on our radar for the future. Straightforward and honest. Good communication and quick turnaround. Would go back for any service needs. Thank you to Ox Tire! read more

Old Ox are great mechanics. 1) They have done a great job on my normal car repairs and maintenance - and they are always fast. 2) They stuck by me through an incredibly difficult to figure out intermittent starter problem. Like my car was possessed by a ghost. And they kept at it until they figured it out. When they got stumped Jason took my car to the dealership himself to see if they could help identify the problem - and then they fixed it based on their recommendations. They didn't charge me for this either as their initial work had a warranty. This was incredibly good service and I really appreciate their work. read more

The mechanic is not able to handle advanced issues.He needs t stick to changing oil.Needs competent mechanics.

Been going to Old Ox on Monroe St for a few years now. Always excellent service at a reasonable rate.

The team was great! They helped me figure out what my Subaru needed now vs in a few months, and let me know what was in good shape and didn't need work. They were communicative while my car was in the shop, and I didn't feel like I was getting fleeced as a woman. I will be back! read more

They were knowledgeable & helpful in diagnosing the issue and providing efficient services in repairing my 2006 Honda. I have been able to get an appointment same day or next day here and have consistently paid a very fair price for services. read more

Great service and very reasonably priced. My air conditioner wasn't working and I needed an oil change and filter change. Everything was done within 24 hours and they communicated very well with me about the pricing and what needed to be done. #happy_customer. read more

Glad to have found a new auto service. After 3 or 4 extremely rude and annoying experiences trying to get a simple oil change, I happened on this place and he got me right in. No doubt a quirk of timing, but I was in and out in 30 minutes for a fair price, the engine hasn't fallen out, and was able to leave without enduring abuse from the staff. All pretty rare in these parts. So I'll go back. read more

These guys are great. They did a detailed inspection with photographs and took the time to talk me through it - without also trying to sell me a service I don't currently need. The photos also mean they are able to look back to see rate of wear/deterioration/etc, and provide the service my car needs and track how it's doing over time. I've found them fair, helpful, and capable. Highly recommend! read more