UPDATE (November 2026): From a Glowing Review to Two Damaged Hoods.
I originally wrote this glowing review when this business operated under the name Smoke Detail Hand Carwash. At the time, I was genuinely impressed with the service, affordability, and attention to detail. Unfortunately, after more than a year of patronizing this establishment, now operating as Auto & Tire Master Car Wash, I'm updating my review to reflect two extremely disappointing experiences.
In February 2026, I discovered a deep scratch on the hood of my vehicle following a car wash. I immediately brought it to an employee's attention and asked if he could remove it, but the scratch was too deep. Rather than make an issue of it, I gave the business the benefit of the doubt and paid out of pocket to have the damage professionally repaired.
Fast-forward to October 27, 2026, and here we are AGAIN. Another scratch on my hood, in almost the exact same location!
TWICE. SAME BUSINESS. SAME AREA OF MY HOOD.
I take pride in maintaining my vehicle, and the last thing I expect after paying for a car wash is to leave with damage that requires professional repair. What makes this particularly frustrating is that I've continued supporting this business, even after the first incident, because I genuinely appreciated their service.
I've spent several days trying to locate management's contact information to address this latest incident directly. I'm now formally requesting that the business take responsibility for the damage and cover the cost of repairs.
I'm including photos of both scratches because I believe customers deserve to know about my experience. While I previously praised this business for its thorough cleaning, friendly employees, and affordable pricing, none of those things matter if your vehicle leaves with damage.
I don't enjoy updating a positive review to a negative one, especially for a neighborhood business I've supported for over a year. But loyalty should go both ways, and I simply cannot overlook having my vehicle scratched twice.
I hope management takes this seriously and makes things right. Until then, I can no longer recommend this establishment. read more