We've gone here twice so far. This time around it was for a scheduled service which included an oil change, brake system service, and/or transmission flush. They actually told us we didn't need a transmission flush, and they talked to us when it was necessary, what to look for, etc. You better believe we're coming back here when it's time. Also, different people were incredibly patient with me on the phone as we looked, unsuccessfully, for my wheel key. The car was dropped off at 8:30 and was ready around 4 pm. Price is reasonable for an oil change (especially being on the Hill). The convenience and great customer service will keep us coming back. read more

Metro Motor Hill East is the best cus service I ever experienced. I was having unexpected car trouble. I was several hundred miles from home. Dontaye and his team were amazing. They had me on the road in no time. Hill East staff were professional and trustworthy. The he cost of car repairs were transparent and reasonable. Thank you Dontaye and your team! read more

Thanks again to Metro Motor. This time Sonny took care of me. You guessed it, another nail. He made some recommendations, good advice, and got me back on the road. I'll be back...well let's hope not for another nail in my tire. These guys are fair, efficient, amd friendly. Check them out! read more

Metro Motor - Another nail - Auto Repair Near Me - Washington, DC, District of Columbia

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Even though I have written several great reviews for them, I will need to retract them. We have been lied to and manipulated by the staff at Metro Motors. They have had our car since October 2021 and have not fixed it. While my car was on their lot it was hit and they never called us to tell us. We have to go up there to find out what is going on and when we do, we get lied to about what is wrong, when the car will be ready, what color the sky is. Dante and Cesar both have promised to fix the car and it is still sitting there. We are not young or well and are not able to get groceries or our medication without a car. We have eaten through our savings taking ubers and renting cars just to take care of the basics. Now we're out of money and we still have no car. Don't go to this business. They will hold you hostage and treat you like a mushroom. It's hilarious that you're apologizing but no one has called me about my car. Are you going to fix it or keep lying? It's not at your collision center. It's at 1201 Pennsylvania Ave SE read more

I had a very pleasant experience working with Dontae. I had unfortunately cracked my transmission. He was able to work with Progressive to help me keep my car and get a transmission replacement. The car runs even better than before! read more

If you're looking for a new auto shop, check out Metro Motor on Pennsylvania and 12th St SE...they took good care of my 11yo baby yesterday...their tire supplier even took an extra $40 off my new Kumho tires which I wasn't expecting! (They also have $99 tires by Lancaster and Dilente if you're interested) Also got a great deal on an oil change as a new customer . And the customer service was amazing...the Manager, Dontae, called a Lyft to take me to work and when my car was ready, he sent another Lyft to pick me up!! They do everything, so there's no need for me to go back to the dealer ever again!! They also have coupons on their website, so print them out before you go! read more

I pulled in panicked with a flat tire. immediately they came out to see how they could help. I was nervous to drive on the highway so they repaired it in the spot. I felt that they truly cared about my safety. Thank you Dontaye and crew! read more

If you need to get your vehicle serviced, look no further - this is definitely the place to go. Affordable, efficient, and stellar customer service. I would like to personally commend Dontae for the attention he offered while my car was in their care. From providing a Lyft to work, to keeping me informed on the progress of my vehicle was totally appreciated. I am extremely grateful. read more

I wanted to share a great experience for anyone traveling through the DC area or a resident. My wife and I were mid road trip when the right front bearing in our van failed. After calling AAA for roadside assistance and picking a garage from some quick road side review reading here on yelp, we picked Metro Motor as they were the closest to where we were broken down. Ben, the tow truck driver, was awesome and also happened to be from the Metro Motor team. He got us safely off the highway and over to the garage right away and was in contact with us via cell to make sure he found us a quickly as possible...awesome guy. At the garage we met Caesar and the rest of the team. Even though it was way after hours everyone was working since they had customers to serve. These guys hustle! Caesar and I had a quick chat where I tried to explain the sound I thought might be a bearing self destructing and then he queued us up to be next in the garage to see what really failed. He said to check back in an hour so we went to grab some food and in an hour checked back. It was as I guessed and Caesar confirmed that our bearing was no more. He thought he could get us back on the road the following day so we booked a hotel room and waited to hear back. Come 11pm we got a call from Caesar who had found the parts needed, drove out to get them and then was going to keep working through the night to get things back up and running! Amazing! The next morning we got things sorted out paperwork wise, had a nice chat with the rest of the guys in the garage and though we had a surprise 24 hr stop in DC, we were back on the road. Did I say amazing yet...these guys are great. There were no surprises, everything was explained clearly from what had failed to what steps were next to get us back on the road safely. The overall cost of the work was more than reasonable and considering I'm writing this review 3 weeks later tells you the quality of the repair (and that I like to test out work before I write a review). Everyone at the garage from Caesar to the cashiers and everyone was friendly, courteous and just awesome in how they treated two travelers making an unplanned stop. If you break down or if you need some work done and these guys are nearby don't hesitate. These guys are fantastic! read more

This place maintains a dogged and determined campaign against low prices. Among the highest-priced gas stations in DC (the one near the Watergate comes to mind, as does the one at 4th and Penn SE) this one is always near the top of the pile. Maybe there's some reasonable explanation for why THIS station needs to charge SO much -- but until I hear it, I will never buy gas here, and I encourage any readers to follow suit. Maybe a boycott will someday force a reasonable reduction by the owners. (By the way, just so we're clear, I am indeed aware this is a blatant example of #firstworldproblems...) read more

These guys are so incredibly helpful and very fast! I bought a used car that hadn't been driven in 6+ months before I bought it, so I was a bit worried about the state it was in. The guys at Metro Motor did an oil change checked for everything else that needed done. They even offered to bring my car in to get inspected so I didn't have to! I had my car back with tuned up breaks and the inspection done within 24 hours! read more

I have been to this Exxon plenty of times. Usually for gas but I have gone to get my car fixed one time prior to me going 3 days ago. The first time the service was great but the downfall was that they did not fix my car as I thought it should have been fixed. I dropped my car to them and got it a week later. Two days after, the car was messing up again (same issue) and they were not trying to fix it. When they looked at it again, they apparently found something else wrong with the car. It was truly a waste of my 2500 dollars. I stopped by again though just to get my brake lights and turning lights fix (figured they couldn't mess that up). I had already bought some from auto zone and had to buy more from them. The person who fixed it was very informative and made sure to tell/show me everything as he was doing it. When it came down to paying, they did not have set prices anywhere for what I got. He charged twenty something dollars . But overall everything works as it should now. read more

I used Yelper's reviews to help me find a reputable place to get the oil changed in my Mom's car. I am happy to say that Greg and Cesar did a great job in squeezing me into their schedule. Greg is a person who is there to take care of you and do it in an honest way. He could have used premium oils but he said he will check the manufacturer's manual to check to see what it takes. To my surprise the 2005 Lexus ES only needed the regular oil. The car was ready the time that he stated which is a great location to walk down and get some great food down a few blocks away. He gave me some things to look out for as far as the car was concerned but said it was in great shape otherwise. I will definitely go back to Greg because the trust factor I felt is there. It's not always about prices it's about doing the job right and he has a great crew to do just that! read more

The manager, Greg, always does a great job with my car, and I know I can always count on him & his team to help me out, even last minute! Whenever I bring it in, whether for something specific or just for routine maintenance, his team looks everything over and will tell me what the priorities should be to handle first, etc. Greg has a lot of experience with Mercedes, which is another reason why I trust this location so much. The prices are also a huge plus, very reasonable and honest. I will never bring my car to another maintenance shop! read more

Omg! Everyone at Metro motors is super helpful and so nice. Whether I had a question about my car or when my car completely broke down. That's when Dontaye saved the day!! My car was dead and needed a tow and repair and I had to get to work. I made other arrangements to work that day. I live close and told him where my car was and gave him the keys and he found out what was wrong and fixed it while I worked. How full service and amazing was that? I expected to pay an arm and leg and the bill was completely reasonable. They have earned a loyal customer:) Thank you guys!! Always so nice and professional. I never expected that in DC. (I've lived here 22 years and I've always gone to VA for car repairs!) If I had to say something critical, you may have to call to see if your car is done. They're a bit busy so they may not call you, but they answer and they come to the phone :) read more

Metro Motor is a dependable place for gas and car services. They offer great deals for oil changes and are a full service station. My wife and I are lucky to have them around the corner from our home. They are also huge supporters of our active duty military personnel. read more

Couldn't help and we're not available at times they had told me over the phone. If you talk to two people you get completely different answers. read more

I dropped off my car for an oil change with Greg and his team. They did a full inspection as I haven't had one in a while. There were several issues that needed to be addressed and Greg broke everything down for me, listing the most important stuff first on down to what can wait. I felt he was fair, friendly, and honest. We are going to continue to work though the care and maintenance plan for my lil old Honda and I am beyond satisfied for the prices and services. Greg even gave me a follow up car to see how I was liking my new breaks! Fantastic neighborhood mechanic! Update: almost a year later and this place is still the best!!!!!!! read more

Dante at Metro Motor has always been great to me and my car. I have had several expensive repairs done there and they were always upfront and honest about what needed to be done. But the last time I had my car checked for making lots of noise and a dead battery, it was a minor fix for the noise and the battery was under warranty, so they took care of everything for free (and even changed my oil at no charge!). So they are definitely trustworthy and honest and they appreciate good customers. Will definitely recommend to anyone looking for competent and honest auto mechanics! read more

Had previous work done to my vehicle and it broke down again. Had my vehicle sent to Dontae and he diagnosed and gave me the most reasonable quote and options to take. Very professional and knowledgeable about his work and willing to accommodate as he can. read more

Greg Greg Greg is the man! He knows exactly what he is doing. This is my second BIG job with him and he shows to out do himself every-time. I went to the dealer first and got my quote. Smh they tried to milk me broke. I went to Greg and he works with you and has reasonable prices that'll have you back on the rode in NO TIME. Also he fixes what needs to be fixed not what he wants to fix. He replaced my steering rack and all 4 Shocks and struts. He will forever be my go to mechanic on my White 2011 Maxima. He has my baby purring like new! Thank You read more

Metro Motor - Business Card - Auto Repair Near Me - Washington, DC, District of Columbia

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It's so hard to find a reputable car repairman in D.C., but I think I've found my guys in Greg and his team! I was having an insane amount of road noise, so I brought my car to Greg for what I thought would be a rotate and balance of my tires. He was up front that I needed new tires, and it likely wasn't safe for me to go on my upcoming road trip with the current tires. He ordered the tires I needed at a reasonable price (it's DC after all, so you aren't going to get bargain barn prices). Of course, while this whole saga was happening, my battery died! Greg stepped up to the plate, ran some tests, and replaced my battery. They only needed one day to complete the service and Greg even followed up with a phone call to make sure things were running well the next day. Can't ask for more. He also has a really cute dog that hangs around the office and the office is clean and modern, which doesn't hurt! read more

So I've been taking my 2004 Toyota 4Runner to Greg at Metro Motor for several years now and I have to say, they did it again; an AMAZING job! I never get the bill and my jaw drops or causes me to freak out. I've never had problems with their work, they always work with me to get the best parts at the best price and they get it done in a timely manner. I can't say enough about these guys. They are mechanics you can trust and do great work! Thanks Greg and thank you to your whole team! read more

Bring your car in here PRONTO! This has been our go-to garage for many years. They take good care of their customers. You can see how popular they are by the number of cars in the lot. Old car? New car? Doesn't matter-they treat each customer like their car is important. Greg Chery is the service manager. He's a smart and dedicated professional. Adis is the helpful guy behind the counter on most days. read more

I needed the coolant hose fixed and coolant filled. It was done immediately! Very professional and friendly! I will happily drive the 33 minutes from my home to have my car serviced. I highly recommend them! read more

Imagine this scenario: I just flew in the night before from Europe where I spent an exhausting week working. I'm jet lagged, the temperature has been below freezing for the past 48 hours, and my car won't start. The battery is kaput. Plus, on the same day, I have to pick my dogs up from the kennel, which is an hour's drive in Maryland, so that one of them can make her vet appointment early the next morning to get her staples out and cone removed. And, by the way, it's a Sunday! Given these circumstances, I took a chance that my neighborhood gas station would be able to change the battery in my car at 10:30 on a Sunday morning. There was only one person working at the station, and he pulled double duty - gas station attendant and chief mechanic - so that he could help me out. It took a little extra time to install the new battery because he would have to attend customers buying gas, but I was grateful he serviced the car quickly so that I could get on the road that morning. He took extra effort to help me out (even calling a few other places about their battery stock) and charging me a fair price ($30 less than what was quoted at Autozone). The guy (I believe he's one of the owners) working the Sunday morning shift saved my weekend - and allowed me to retrieve my dogs on time. I was very impressed with the level of customer service. 5 Yelp stars and 5 happy barks for the Penn Ave. Exxon. read more

We were looking for a new mechanic on this side of town and Penn Ave Exxon had great reviews, so I made an appointment to see if they could fix an air conditioning problem we had. Businesses are entitled to set their own prices, but I was quoted $340 for a repair that I ended up doing with a $30 part from Autozone in a half hour. I do not plan to return. Edited to include: Yes, I was not charged for the diagnosis. I asked if I would be before picking my car up and was told that it was free. To me, this does not compensate (literally) for his quote breakdown - $90 for the part and $250 for two hours of labor. Also, I *wish* I knew a street mechanic. read more

They were able to perform last minute maintenance to my car and get it back to me the same day despite being busy. They also walked me through the pricing. Everyone was friendly, professional, and polite. read more

Metro Motor just earned a customer for life! Thank you for the service this morning that you provided to me. Dontae, Zach, and Antwan were completely awesome! They worked diligently and had me out in no time. I'll definitely be referring all of my friends, especially the ones who are AAA carriers. Thank you again, I appreciate y'all! read more

I was on a pretty long road trip from Boston to DC to visit some friends. Just as I was ready to head back. My car started falling apart. It was late Friday afternoon, I had stopped by this gas station seeing if they could help. The service manager was so understanding of my situation, he moved me up in line of the queue of auto work they had for the rest of the day. Got everything working and the cost was pretty reasonable! I can't remember the last time a mechanic was this nice/comforting. I felt like they were there to help instead of put a hole in my pocket. Would definitely go back there if I lived in the area! read more

These guys are the best.. they saved my life. I had a flat tire and no where to go.. they fixed it all immediately as I was in a rush. I couldn't ask for more friendly staff so help me when I was stressed and scared. Fantastic people glad they are in the neighborhood!! read more

My car jammed up on me today, luckily on the same block as Penn Ave Exxon. My friend had used their services a while back so I figured I would give it a shot. Mo listened to what was wrong, asked where my car was and immediately jumped into problem solving, which was great. Within 30 minutes my car was running again. Mo's knowledge of cars, the skillset of his technicians, his customer service and professionalism were outstanding. I will definitely go back for any issues I have with my car and would recommend it to anyone else. A rare find in the city. read more

These guys are amazing! We had a car stall out nearby on a Saturday around 11 am and they helped us right away and got an alternator in our car replaced same day. It was way less money than we were expecting. I will always recommend this place. read more

Hands down the best shop I've ever worked with..particularly in the DMV. Greg, the manager, has always been honest and upfront with me while kindly taking the time to explain everything to me. After having two different service issues lately, he always follows up with me (even a few weeks later) to make sure my car is running well. I feel it's very fairly priced. I love that this Metro Motor is right down the block and all the guys who work there are great..definitely give them a try! read more

Took my car in on a rainy morning on the off-chance I could get some wiring looked at. They were fast and efficient, I didn't expect them to take it in straight away, but they were able to, and got the car fixed promptly, with a full explanation of what they did and found. Knowledgeable, friendly staff, and a local small business. read more

Took it here for an oil change (made an appointment over the phone). Greg was professional on the phone and in person as well. The oil change was done quickly and they also did other routine maintenance checks like fluids and what not. They also replaced my front light that was out and charged me less than the bulb cost on AutoZone! So A+ on the first visit. Then I had a flat tire (nail) one day and took it in for an emergency repair right away since I was literally about to leave on a 4 hour car-ride. Greg was able to squeeze me in without an appointment and he himself fixed my flat when all the other associates were busy. Was out of there in less than 20 minutes and only charged me $25 for it. read more

Yesterday, I needed to get my brake lights replaced ASAP, and I kid you not, Dontaye took care of my car free of cost!!! Excellent service with a sense of community. I will be going back to Metro Motors the next time I have an issue with my car and definitely advise all of my friends and family to support Mr. Hansford and his business!!! read more

Just as others have said the prices are way to high at this place, especially for gas. For those with a budget avoid going to this place because it is sure to disappoint. My best friend told me about her nightmare experience right before I was going to take my car here and she saved me from overspending and being taken advantage of!!! read more

The two things I think about when I head into an auto shop are 1) Will these people be honest with me? and 2) Will they offer a fair price? Greg and the folks at Penn Avenue Exxon definitely meet those two conditions. I've serviced my car there repeatedly and I've always appreciated their honesty. They differentiate between service that you should get and service that you absolutely need, and are willing to examine options to provide parts at a lower cost (at the expense of quality) if need be. read more

Greg and his team were so accommodating with a last minute oil change before I headed out for a road trip. I was out within an hour, much quicker than the Benz dealership I usually go to and more cost effective. I am truly pleased and will be back. Thank you! read more