I've been shopping at this Old Navy for around 5 years now. It's in a great location in Gilette called Valley Mall. This Old Navy has seen some major changes. For one the checkout counters have been totally revamped and moved from being vertical to horizontal. I noticed there's only 2 people that check out the customers. read more

This store has seen better days. It was much better run and organized in the early 2000s. Anyone remember when they had the blue pickup truck display in the middle of the store? Came in here recently and and the racks were a total mess. No organization of the sizes whatsoever and the selection was minimal. It was impossible to find what you wanted and the only few workers were at the checkout. Sadly, it's a sign of the times and a changing of demographics of the local area. Just another example of the issues happening in this country now. read more

Staff is good at this location, helpful and efficient. The store is clean, organized and well managed.. As for old navy clothes, I don't ever find anything I really like at old navy, which shouldn't take away from their review. So if you like old navy, this is one of their better locations because of the above being the key points to any store b/c the merchandise at all stores are the same, so what makes them better is the staff and management. read more

Old Navy - Storefront - Men's Clothing Near Me - Gillette, New Jersey

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12 people in line and a snail at the register. No help. Stores a mess. Go to Bridgewater.

Because this is in my neighborhood, i stop in here every now and then to pick up something on the cheap. Had a return late this morning and walked into a pretty empty store. I got in line behind the only woman on the line for the register. There was one woman ringing and she had a customer. There were at least 3 or 4 other employees up front when i walked in. One was dressing a mannequin and i have no idea what the other was doing but she walked back to the racks. Both were watching the line for the register grow. By the time the woman in front of me got to the register, there were 4 people behind me. After about 10 minutes the woman dressing the mannequin decided to open a second register, and a cool 20 minutes after walking in, i walked out. It is just sometimes a real head scratcher to try and understand the thought process behind employees who should be in the business of customer service, not have a clue about it. read more

Horrible experience with a ghetto cashier. Will never go back again. Over one coupon, made a huge deal.

Wow. Do you know the BJ's effect -- you found what you wanted, fast -- and then proceed to spend so much time on line that you are actually irritated, because there are only a third as many people working as ought to be? Well, at least the people at BJ's are usually friendly. On a recent Friday late morning, a worker was not only surly but almost seemed to be antagonistic with the customers (yes I had plenty of time to observe as she navigated small problem after small problem with the deftness of a rhino, small failure after small failure). To top it off, the other customers on line seemed roiling with rage, for whatever reason/s. (Think Jeffrey Tambor's sour face, with his arms clasped around a wrinkled mound of 70% off body coverings.) Each delay reignited this lovely lineup like a team of sore losers on their 3th pint. Can't blame it on ON though -- I more frequently visit the ON on 22 and there is something brightly competent about that location. If the line hits a 3 minute plus wait, a friendly, alert manager pounces. Nothing 3rd world about that! I am guessing this issue relates to pay? I see it at Duane Reade's in the city all the time, that surly, doing you a favor merely by scanning your items philosophy... It is true that Old Navy's habit (or business model?) of full price items mixed up with 30-70% off items, a lack of price checkers on the floor, tricky signs packed with small print that effect pricing, and that horrible upsell toward signing up for the ON credit card make a mess of the store's order and civility. But every ON suffers the same system, so why does Watchung location seem fine? 2 stars instead of 1 for the lovely employee operating the dressing room. All smiles and manners and empathy, in between folding garments that (especially) didn't fit their Tambor brand of shopper. Put her in the front. Hey Old Navy Gillette! Please decide if you want to stay open or not, and if it's the former, tell your employees to treat their customers like, well, customers, starting with a smile and extra people on the floor. We'll check back in 6 months I guess. read more

If you've read my other retailer reviews, you'll notice a pattern - I hate the mall. Again, this location is not nearly as crowded as the mall ones. They also tend to be much, much neater in appearance. I always manage to find items I like in my size (very difficult since small sizes sell out quickly). It just makes me so happy that I don't have to trudge all the way to the mall to pick up a pair of jeans or a sweater. read more

Great place to pick up some Performance Fleece! I like to dress my family in the American flag t-shirts every summer--only bad thing is the XXL sizes seem to sell out first :( read more

I am actually a pretty big fan of this store. The employees are incredibly nice and friendly, the store is always clean and they usually have some pretty good specials in this store. It really is amazing some of the deals you can score at this particular store - I pretty much only buy t-shirts and shorts here. Old Navy is great for knock around/casual wear stuff because the prices are great. The men's section isn't as big as the women's but there is still a pretty good selection. There's tons of parking so it's very easy to get in and out of. Overall, I'm a pretty big fan of this place. read more

One star I'm giving because then can not post this review. I found this out recently that employees actually rat out other employees, even if an employee didn't do anything wrong as a way to get $1200.00 from the inside. How disgusting!!!! What a shady company!!!!! My son was interrogated by a Loss Prevention employee Chris, because a manager, Kathy; ratted him out, when he did nothing wrong as a way to collect the money. He was told to turn off his cellphone and not to speak to anyone. He was forced to sign a document admitting his guilt or charges would be pressed. He was basically backed into a corner with no one to turn to. He was not given a copy of this document or whatever "proof" they did have, they did not show any. My son is not the kind of person to steal. If that was the case he would have never made purchases with his own money or Old Navy card. So, now we have to take matters into our own hands. If u were thinking of working in this chain of stores, DON'T!!! Not a very trust worthy company to work. read more