AVOID!!! I am…read moreextremely disappointed with this store's customer service. My order was marked as "delivered," but I never received it. The carrier failed to deliver it to the correct package room. I reached out multiple times via email and only received one response--with no follow-up or resolution. Since then, I have been completely ignored regardless how MMA any times I followed up with them. It is so frustrating to be left without my order and without any real support. A single reply is not enough when your delivery process fails. I will not order again.

The staff was very helpful and answered all our questions as we picked out a stroller and car seat.read more

Such a high staff turnover. Customer service is not great here bc they overcharge you with the…read moreemail form of receipt. Also, don't get the kids masks here since the cotton/ cotton blend they use is very thick and the cheapest material so the kids feel suffocated.

Staff is hit or miss. I go fairly often and I had an associate who helped me size my daughters…read moreshoes who was extremely helpful. She is the reason that this review isn't getting one star. Tonight however was a different story. So Yelp has the hours open until 9pm (which is apparently not correct.) I arrived at 8:16pm to a clerk behind the register folding and the doors locked. I knocked politely where she just shook her head. I then held up 9 fingers and asked if that was their hours and she proceeded to look at me- ignore me- then walk to the back of the store to continue what she was doing. She then came back to the register and refused to make eye contact. Really? The courteous thing to do would approach the door and just say "I'm sorry, we are closed." I looked at the hours after this exchange to see that they indeed closed at 8pm. (Thanks Yelp) Moral of the story. Be nice. I don't care that it's the end of your work day - just pay customers with respect.

Really bad customer services thru wechat. We had ordered a couple products via Wechat and the…read morerepresentative came back saying one of our orders were not ready yet then we came to an agreement to split the shipment cause we really need the other products. Then after one week, no updates.after couples asks, the representative replied saying they were still waiting for all products to be ready. I was like ??? Haven't we already agreed to split shipment? You just totally forgot what you said. Then we got a long conversation back and forth what they can do and they just cannot ship out what they have right now which totally violated what we agreed before. So disappointing and we decided to cancel the order. Would defiantly not recommend to my friends.

This is the worst customer service I have ever encountered. I ordered the product through WeChat,…read morebut I have n't received it after waiting for four months， I do n't recommend you to go to this store. This is a scam， don't waste your money and your time.

Getting ready for baby and came across this store. The items were so cute. Picked up a couple toys…read moreand cute blanket.

I went to Baby Boudoir to look for baby blankets for a baby shower I was going to attend, and I was…read morepleasantly surprised at the selection of not only blankets but other products as well. Everything was high quality and customizable, and the service was excellent! I will definitely be recommending this store to all my friends!

I come here to shop for my baby or any kids that I know. The prices I believe are a little more…read moreexpensive than childrens place but the clothes are better quality I feel like. The place is clean and not a mess with a bunch of clothes everywhere. The staff is polite and helpful. This spot is my go-to! I love Carter's clothes!

I came here since I had to exchange a shirt I had gotten for my nephew at another location. I was…read moreshocked how organized and nice this store was. I walked right to the register to tell the girl I needed to exchange something she was busy doing something but stopped what she was doing to help me. She was very nice and pointed me to the direction of what I needed was. After finding what I needed and looking around I noticed they were having a lot of sales. I came back to the register and my exchange was super easy and even got some money back since the shirt was on sale now. I will definitely be coming back here next time I need to purchase a kids gift.

I've been a JCrew fan since the 90s. Its changed a lot over the years and I've added other stores…read moreto my list of favorites. I was pleasantly surprised to see the newly opened JCrew Factory in the Bay Terrace mall. Lots of fun colors and designs. I've been (and made purchases) several times since it opened a month ago. My tween niece picked out two lovely dresses for herself. I then received a 25% off coupon in the mall. As a passport member, you get points and coupons for discounts. Membership is free. I bought three cotton twin sets for work and a few other items. The fabrics are thin compared to other brands I frequent. Time will tell, but the designs and colors are fantastic as are the prices. Excellent customer service too. They offer men's, women's, and boy and girl options. If you're looking for a new preppy but fun wardrobe that doesn't break the bank, check them out.

I think they have a lot of nice stuff and the factory is nicer than the tangers. I dont love there…read moreprices but thats there thing.