If I could give 0 stars... I would…read more My experience at this store was appalling. The manager and two employees were extremely rude and dismissive. When I tried to express my concerns to the manager about the way one of her employees had spoken to me, she barely made eye contact and brushed me off with a muttered "okay" before continuing about her business... no apology, no interest, no accountability. Nothing. As I turned to leave, I overheard her tell the cashier that it's okay to speak to customers like that. So I returned to the register, handed back my items, and said I wouldn't be shopping at a place that treats people this way. Instead of apologizing or acknowledging the issue, the cashier chimed in, and stated "I don't like your attitude". Then the manager finally lifted her head to say something to me stating that I was the one who was being rude. While doing the return the cashier was the one being rude to me and she visibly frustrated when she was asking me for my email, name, and last name for the return. It felt like the entire team tried to gang up against me. I had been nothing but polite from the moment I walked in, asking for help respectfully, thanking staff, and even apologizing if I was in anyone's way. The real issue started at the fitting room, where the employee got visibly irritated and snapped at me and the person I was with for standing in the "wrong" spot and stating we were in her way. She was the one who told the person I was with to sit where she was sitting! I was simply trying on clothes and showing it to her. I also witnessed the employee speaking to another customer with the same rude tone, which is why I initially tried to bring it to the manager's attention. I also told the manager that I understand things may get busy but there's a way to convey your message to customers. This store clearly doesn't take customer feedback seriously and has no respect for shoppers. I hate to bring race into this, but we were the only other Asian customers in the store at the time... and given how differently we were treated, it's hard not to feel that this played a role in how we were spoken to and dismissed. Disappointed and disgusted. Do better.

No customer service at this store. Two employees yapping in front of the store by the door…read more Customers walk in and no Hello or Hi. Really sad about retail business. Lack of customer service and employees who do not care. It's just a job and clock in hours. Will take my business elsewhere. Stick with Manhattan or Long Island. Better service there. Loft has good quality merchandise. This store do not even want your business.

Such a high staff turnover. Customer service is not great here bc they overcharge you with the…read moreemail form of receipt. Also, don't get the kids masks here since the cotton/ cotton blend they use is very thick and the cheapest material so the kids feel suffocated.

Staff is hit or miss. I go fairly often and I had an associate who helped me size my daughters…read moreshoes who was extremely helpful. She is the reason that this review isn't getting one star. Tonight however was a different story. So Yelp has the hours open until 9pm (which is apparently not correct.) I arrived at 8:16pm to a clerk behind the register folding and the doors locked. I knocked politely where she just shook her head. I then held up 9 fingers and asked if that was their hours and she proceeded to look at me- ignore me- then walk to the back of the store to continue what she was doing. She then came back to the register and refused to make eye contact. Really? The courteous thing to do would approach the door and just say "I'm sorry, we are closed." I looked at the hours after this exchange to see that they indeed closed at 8pm. (Thanks Yelp) Moral of the story. Be nice. I don't care that it's the end of your work day - just pay customers with respect.

It is a very very very small store that is packed with a lot of different things. If you are…read moreespecially looking for small kitchen appliances, they had a lot of them. I shop for cds, dvds, and blue-rays, which this store doesn't carry due to limited space. I saw a few books for sale, but I didn't see a bookshelf full of books for sale. Therefore, for me, the store is not on my list of stores to visit regularly. However, if you don't shop for what I shop for, this store could be for you. The women who worked there were very nice and helpful. Parking there is a bit difficult, but you can find parking, even if you have to pay for a parking meter. There is no parking lot. The store is located a few blocks off Bell Boulevard. The store supports animal charities, which is a great cause.

I Have been both bringing items to donate and purchasing lovely finds for years from this store…read more Love the fact that proceeds go to helping people help animals. Give this place a visit for really unique gifts!

I want to highly recommend this jewelry store. I was in search of the perfect gift for my friend's…read morewedding. I envisioned a classy elegant necklace that wouldn't break the bank. I was greeted immediately upon entering the store. I was shown some of the most exquisite pieces. I wanted them all!! However I found the perfect necklace and purchased it at an amazing price. I gifted it to my friend and she actually put it on immediately. Everyone complimented the necklace. I couldn't be more thrilled with my experience and purchase. Please check them out they are out of this world amazing. Highly highly recommend!!

I went to Alicia's for a custom kite cut stone ring…read more Alicia's staff lied about timelines, misrepresented what they were able to do in regard to my request, acted overly familiar and unprofessional throughout the process, and by the end of 7 weeks, first refused a refund when there was no stone still, and then finally agreed to a refund. I lost 7 weeks of time and now am planning a wedding without an engagement ring. Oh and 2 people have raised their voices at me. Go to Manhattan for your custom requests. Upon visiting professional jewelers in Manhattan, I realized the Alicia's sales people's responses of "I don't know" or "don't worry," paired with their overly familiar tone is designed to mask their lack of professionalism and knowledge in this field.

I've been a JCrew fan since the 90s. Its changed a lot over the years and I've added other stores…read moreto my list of favorites. I was pleasantly surprised to see the newly opened JCrew Factory in the Bay Terrace mall. Lots of fun colors and designs. I've been (and made purchases) several times since it opened a month ago. My tween niece picked out two lovely dresses for herself. I then received a 25% off coupon in the mall. As a passport member, you get points and coupons for discounts. Membership is free. I bought three cotton twin sets for work and a few other items. The fabrics are thin compared to other brands I frequent. Time will tell, but the designs and colors are fantastic as are the prices. Excellent customer service too. They offer men's, women's, and boy and girl options. If you're looking for a new preppy but fun wardrobe that doesn't break the bank, check them out.

I think they have a lot of nice stuff and the factory is nicer than the tangers. I dont love there…read moreprices but thats there thing.

From my seven year old niece's perspective, the store is six stars out of five! This is her new, go…read moreto place for cuddly cuteness. I joined their rewards program because I know I'll be a regular customer. For getting a 96 on a math exam and being overall a good student, I said I'd reward her with ONE item. She pushed for two and we finally took the one item to the front and they offered 50% off the second item, so yes, I caved and got the second item. They also have a buy three get three offer. Beware, you will never be able to buy one thing here. The store's got their tween demographic on lock. The cutietos in their own blanket burrito are mega cute though. I want one. Will be back soon, undoubtedly.

Was shopping here with my bestie Jo I. on a Tuesday night. Got in an hour before close and ended up…read moreleaving way after. Many thanks to the store associate, Elaine, for being patient and super friendly. We went through the entire store looking for stuff for our girls and sales or deals. Jo knew they started selling Disney ears so the goal was to check that out. Ended up with two pairs! (For her kid, so she says). ;-) I also grabbed a few accessories for my daughter..."best friends" charm necklace for her buddy, a crown/pearl tiara design headband and magnetic earrings. Seems like a cool idea for a hot minute, jury's still out on the earrings. Will let you know. Elaine showed us the birthday party package and sounds like a great idea. Will investigate further when the time comes. There are themes and extra favors to add to the already reasonably priced package. I grew up going to a Claire's in my local neighborhood so it's cool that they still sell fun accessories for kids through teens. Their prices are still very affordable and they carry trendy trinkets. Great store for all things accessories.

Rude and unprofessional personal. I will never go to this store again. Brought back the shoe I wore…read morethree times with a broken zipper and was told it's extremely worn so they won't do anything.

Was in the store for almost 10 minutes and not once greeted or asked if I needed help. But I sure…read moreheard their whole private conversation complaining about another employee. Went to dsw instead.

One side of the Bay Terrace Shopping Center is being reconstructed. Applebees, Victoria Secret &…read moreAbercrombie are gone & a new building is coming up in its site. The poster with new rendering looks like an improvement. They closed off part of the parking lot and they're having a Halloween fair. Children in costume walked past lots of cars that had their trunks opened. Each car had a different theme with costume volunteers to match. Little league, police department, scouts, community Association... All have a presence here this morning.

Bay Terrace holds so many precious memories from my middle school days. Peter Pan, which used to be…read morethe arcade located on the top tier, was our go-to spot. My friends and I spent countless hours and weekends in the plaza. What sets Bay Terrace apart is its accessibility--everything from Barnes and Noble to the grocery store, movie theater, restaurants, and the bank is within reach. You're guaranteed a delightful time here for a hangout with your friends.

i forget about this store but its large and has lots of stuff the line seemed a little long but i…read morewould come back.

They are discriminatory, only Christmas pajamas available for sale not Hannukah. Then today I went…read moreinto try again and associate was so lazy, Tammy, that she wouldn't even try just said online ordering isn't working. Could it be because they only had 2 cashiers???? Close this location and hopefully Cord Meyer puts in a fair customer service business.