When we arrived, there were not too many people; however, they started piling in not long after…read more This location is on the smaller side, but there seemed to still be enough parking for everyone. Unfortunately I had a pricing issue that required me to go to customer service. They were able to quickly resolve and send me on my way though. The guy who assisted me was friendly too, definitely appreciated! Great job crew!

They overall do a good job. However I picked up my order today and not so much. I bought fresh…read morebaked croissants or so I thought. They were baked or packaged on 02/09 and end of life is 02/12/2026. There are 6 of them in the container that go bad tomorrow. Why would they even sell them at full price? I will throw most of them away tomorrow night and never be able to order them again. My other complaint is that if I order 6 cans of dog food, it is because I need 6 cans, not 4. Three dogs equals 6 cans. If you can't match the order, then explain that you don't have that much. I love the service. The people are fantastic. They just need to work on a lot of small issues.

It is not much of a HEB when compared to a larger city, but for Crockett, this is as good as it…read moregets for a smaller town. Prices inside are competitive and aren't overcharging like crazy for usual grocery stores in the more rural/ smaller population centers. Clean bathrooms, and again, a decent selection for a smaller city.

Very well organized. Service was great! Food was excellent on the selection of items.read more

This is a great store. Seems a little bigger than the one on the west side in Tyler. It was clean,…read morewell stocked, and I love the self checkout. No waiting in line like in Tyler!

Nice service and very extensive selection of merchandise…read more It has a pleasant , relaxed ambiance that it easy to go shopping here.

store is a mess, employees are rude and don't pay attention to customers! Won't be visiting them…read moreagain

A great little small town store, with a lot of history. Very nice cashiers and staff.read more

We're not from TX, so we were unaware of this supermarket chain until our family reunion brought us…read morehere. This store is smaller than most I shop in, but it makes good use of its space, and their employees are very helpful. In fact, it's the first grocery store I've been to in the US where the courtesy clerk (bagger) automatically brings your groceries to your car. I don't know if they do this with everyone, but we had assistance both times we shopped here. Maybe it was because my sisters are pretty, or because we had a cartful each time, or both. The prices are low, but I deduct a star for their very limited selection of whole grain breads and pastas. TIP: get the Brookshire's Thank You card to save money. It takes about 2-5 minutes, depending on how fast you type into the kiosk. It's a nice store in a very small town.

The staff is friendly and always helpful, the store is clean and neat. I just wish they had more of…read morea selection like the Athens store does. Malakoff is a small town but growing and I would love to shop local but the Athens store offers so much more selection like, gluten free items, more produce variety and fresh meat cuts. Please upgrade this little store! It needs a facelift.

Every time I go in there everything is priced higher. In 2020 it was that they had to raise prices…read morebecause of shipping. Of everything? Prices have continually gone up every time I walk in there. There's no customer service and nothing but $2-3 higher than Walmart. I will never walk in that store again.

Apple Maps sent me to the corner of Main and 5th. Use another mapping program! Address is correct…read moreas 425 N Main St Rusk TX 75785

I was passing through on a road trip and needed to stop for lunch. This location had parking spaces…read morealong the building so I could easily get my kiddos out. When we walked inside, we noticed a lot of elderly men hanging around at the tables near the front and they were staring at us. Even the men exiting the store were staring! The only lady we noticed in the store besides myself was the young cashier. We grabbed a quick meal and checked out. Worth mentioning, this location does take Apple Pay! I took note that this location of Brookshire Brothers reminded me of Piggly Wiggly. However, it caught me off guard given there were also more men hanging out in the parking lot, talking at the corner. It was different! I didn't feel unsafe, but I didn't want to linger longer than needed as I wasn't sure what was going on.

Whitney, the regiSTAR person is simply amazing. She always has a smile and friendly word. She…read morequickly moved all customers through the line while maintaining personal service to each guest. I guarantee that she knows 90% of the customers by name. If I were to leave any constructive criticism for the management staff at Brookshire Brothers it would be to have more than one (or two) registers open at a time. There is ALWAYS a line of people waiting to check out. Use all 5 registers all day, everyday. In the down time you can use that register staff to stock and clean shelves and work on the overall cleanliness of the store.

Always attitude and poor customer service. Store is always dirty. They never have enough human…read morecheckers. One or two (or none) checkout lanes open with a full store of shoppers. The lane that is open always has someone with a hundred items in their basket forcing people who don't have time to wait to the self checkout which usually is also full and has a wait. The self checkout machines function poorly and don't report half the items you scan. It always calls for an adsociate to "help" who then accuses you of not scanning items. They are horrible in dealing with people and smart alecs. One spoke to me like I was trash and did something wrong. Turns out she was wrong. Tried to double charge me for two items. Then it said two other items weren't scanned in whrn THEY WERE!. Then she refused to come back to release the machine when the same exact thing happened 30 seconds later. Just ignored me. A manager haf to come straighten it out. And then when I left he was speaking to another manager in the corner that was just glaring at me. Maybe if they hired and paid enough people to properly run the registers and checkout lines instead of having kids and trailer park trash standing around accusing people of trying to steal when the problem is their machines, just maybe this wouldn't happen. I told her I would not be coming back and that Brookshires is much cleaner anyway...she said something like so what, it doesn't matter anyway. Absolutely unnacecptable customer service and everyone should boycott Kroger in Palestine Texas. By the way, everyone else wad complaining around me too, I am just the one that is not afraid to boldly speak out! Trash trash trash.

This is the only store in town that carries White Lily flour that I know of. They also have the…read morebest chocolate eclairs from the store bakery.