This hotel does not meet the criteria for luxury or five stars. The lack of hospitality was concerning and left us very uncomfortable during our stay. We arrived early (8am) after a long red eye flight and the hotel refused us early check-in despite it being very quiet there. Our expectation would be to get into a room shortly after others had checked out at 11am. We waited in the lounge for nearly seven hours without any offer to accommodate us in any way. Surely a room was available given checkout is typically prior to 11am. There were many people tidying up everywhere. Staff did not appear to be an issue. The reception staff were aware that we had not slept in over a day and weren't feeling well. No one offered us water, food, suggestions of where to go or what to do or even a tour of the property. This was shocking to us for a five star hotel. In fact we felt uncomfortable and unwelcome sitting in the lounge for so long. Once we finally got to the room and began to sleep, an employee walked into our room without notice and startled us. He apologized and left. He then came back less than an hour later and knocked and announced himself. We asked that he please leave so we could rest. There was a daily charge to use the spa, gym and indoor pool/jacuzzi. The hotel has little charm and felt cold. The room was large but essentially four concrete walls with glass doors and walls for the bathroom and shower. I don't recommend staying with anyone other than close partners or family members. Overall staff seemed arrogant and unwilling to be helpful. The accommodations were simply not luxury or five star. I would not recommend a stay here especially with so many other local and luxury hotels in the area. read more