Drove in and there was no waiting line. They came up to greet me right away and ask what I was…read morelooking for today. Started on my oil change right away and I was able to be on my way in no time.

Great job and fast service. The young men were very helpful and made sure to check everything. I…read morewill be coming back for sure!

Worst staff and service. I had a very disappointing experience with this shop. They kept my car for…read moresix weeks and no work was done at all. During that time I was given a loaner vehicle that was very old and in poor condition. I informed them three weeks in advance that the inspection sticker on the loaner car was about to expire. Despite several phone calls, no one seemed to know anything about it or take responsibility. Eventually I had to take time off work to get the loaner car inspected. Even more concerning, I continued to drive the loaner vehicle with an expired inspection sticker. After weeks of delays and poor communication, I finally decided to pick up my car and return their loaner. Overall, the lack of communication, responsibility, and customer service was extremely frustrating. Do not recommend at all.

Stay away from this company. They are predatory and will soon be reported to the state of Texas AG…read moreoffice for predatory behavior, including holding a car for over two months with little to no work done, engaging in unauthorized repairs and not releasing the car.

First off, their receptionist is the type of person who loves to irritate you with stupid…read morequestions. Either that, or I am giving her too much credit because she's actually just stupid. She invites possible customers over and does not schedule them or let anyone know to expect you after she assures you that she will. For having scriptures printed on their receipts, they are the most dishonest mechanics I have ever dealt with. I took my vehicle for a simple alignment. They charged me over $120. I get a call saying that the camber will be an additional 250+. I declined and told them to align it without the additional cost. They went out of their way to adjust the camber to an extreme degree. So much so that the front end was vibrating on the freeway after 60mph. You could actually see that the bottoms of the wheels were tucked inward about 2 inches. It has never been that way. The wheels were not straight at all. Instead of doing it right they sabotaged it to an extreme degree thinking I would come back and pay the ridiculous prices for a simple $89 alignment which should already include Camber, Caster, and Toe. Careful, they will sabotage your car if you don't agree to pay their outrageous prices. DISHONEST. Using bible scriptures on their quotes/receipts to try and convince you of their honesty. TRASH. I will tell EVERYONE I KNOW TO STAY AWAY. You have been warned.

Sam and Vanessa are the biggest blessing! This shop saved me from being stranded in El Paso after…read moremy water pump went out from a trip back to Houston from San Diego. My family and I were in a panic after this traumatic situation until we found Jays automotive! They ordered the parts and got it fixed all in the same day to get us back home. Excellent customer service excellent quality! If I could give 1000 stars I would. I could never thank them enough for going out of the way to save us! Thank you so much Jays automotive! Keep up the great work!

Great place! Lalo it's a great painter, he did an amazing job on my truck, very affordable price,…read moregreat service

hey everyone, good afternoon. Just wanted you guys to let you know we're here in Canutillo Rafa's…read moreBody Paint is one of the worst places that you can go to get your car painted. I took the truck there. They did a horrible job. I went back, took it back, and they left it even worse. By the time I was telling the owner. The problem. He started acting likean in responsible boss, and then also, besides that they were over there, trying to intimidate us with guns, so, just a heads up. People don't go to Rafa's body shop in Canotillo. That guy is a piece of shit. The owner.

Went into to fix a flat on my Car and the technician attended us quickly and came back to show us…read morethat the tire had no leak and explained that it may have been the valve leaking he repaired the problem and charged us 0 zero ! Awesome job!

Ask for Michael Garcia and you will not be let down. He is truly a customer centered sales person…read more We never felt pressured and he was patient and very knowledgeable. I am definitely going back for our next car.

I have a problem with the service department of this dealership. I was mailed a coupon that stated…read moreFox Lexus would do a Synthetic Oil Change for 39.99 (including all parts needed). I got to the dealership at the time I set up for this service, and an hour later they called me in to a service office and told me they were running behind but were starting on my vehicle at that time. An hour later, I got an invoice that said that the amount due was $56.73 - so much for "parts included." The invoice they gave me said regular oil (not synthetic, as promised) was used and a car wash was done also (however, the car had the same layer of dust on it that I came in with). My opinion of dealership service departments was verified - I don't plan on coming back...

I brought my Mom here for her scheduled appointment at 11:30am. We had to wait for 30 mins until…read moresomeone would take her car to do a complete service on it. They told us it would take 2 hours at the most. We went to have lunch and tried calling them to make sure the car was ready at 2:30. No one answered the phone and we tried several times. We decided to drive back to the dealership figuring the car was ready. When we arrived the told us that the car battery needs to be replaced. They never bothered to call to tell us. Here we are waiting again while they replace the battery, which they said would take another 45 mins. It's now been over 4 hours. My Mom has had 3 Lexuses in the past and has never had such terrible service. We are completely disgusted with the service here. If I could give this place no stars, I would.

The market for new cars and second hand cars is slow as the economic downturn is affecting many…read moredealerships. Mercedes Benz offers great vehicles with low mileage and EV at a discount pricing. What you really buy is security and safety as well as great services. Mr Jose M. The head of services is extremely knowledgeable and very dedicated. They also provide a ten percent discount to the military community. I still love German engineering but cars have become computers on wheels with many functions that no one is asking for. It would be a good thing for car manufacturers to come back to market needs. Affordable vehicles with simple functionalities.

Agreed to purchase 2016 pre owned gle advertised on national mercedes website for asking price,…read moreafter 4 days waiting on make ready, dealer added 9 grand to price after we sold our car so we could pay cash.. just said sorry , we priced it wrong. What a scam, also tried to give us 15 grand less for our trade that we sold in one day . Beware .. .

I've driven by this place many times and didn't notice that it was across the Street from Vista…read moreMarket. That is, until I had to get my oil changed. The shop itself is your typical auto place. But what makes this place so different is the service. They really take care of my care and I when I get my oil changed. The staff is friendly, too. There's also a kick ass turtle that just chills in the reception area... gives you something to look at.

BEWARE! Do not take your car for repair at Royalist Masters! We had our car repaired here a month…read moreago (brake booster and alternator) - and it had started to make the same noise again so we took it back to them. Also immediately after the repair was done the cruise control was not working and the car would not shift out of park unless the emergency release button under the steering column was pushed. We took it back to them this morning to have them check and make sure it had been done correctly and see if maybe something was just loose or not adjusted right when they did the original repair. Which we thought would be no big deal because when we picked it up last month the tech (who was very nice) told my husband that if there was any problem just to bring it back and he'd take care of it. Anyway, they had it all day and then called me at 5 saying that the brake booster was working properly as was the cruise control but that when test driving they had noticed that there was a rough noise during shifting. So they had repaired something and my total was $79.xx. I was a little confused because I hadn't asked them to check out anything to do with shifting while driving - and had never noticed a problem. Also, asked why they hadn't called for authorization of repair and charges. I was told by the sweet, polite, dum dum in the first photo that if I didn't pay he was going to tow my vehicle away from his shop. He then said I should talk to the manager. A woman got on the phone and I proceeded to tell her about how I was confused that they would repair something I hadn't asked them to repair without my approval. She said that they couldn't call "because it needed to be fixed right away". lol. Umm? Then she said they were not charging for the repair just a diagnostic fee. I pointed out that the sign they display on the street says they give free diagnostic checks. She said "that's only when we decide". ok. She said they were saving me money by just charging for diagnostic and not the repair. So I asked what exactly the repair was and what would have been the cost of the repair. She put me on hold. Next the technician got on the phone. He was very kind and politely told me that there was some confusion between him and the dum dum at the counter and that he had not actually repaired anything. Also, he was told by dum dum to check the Overdrive system - which was not on our complaint list. I'm not sure where he got that from. Anyway, I told the tech that I was confused - I was being told that I was being charged for a repair, but no repair was done. He then said that I was being charged a diagnostic fee on the brake booster. So I reminded him that he had just repaired the brake booster last month so shouldn't that be covered under the warranty of that repair? He said he would talk to the others in the office and call me back, that he would try and get it taken care of. In the meantime I picked up my husband from work and we went to the repair shop. As we pulled up we saw that our truck was locked behind a chain link fence and that the people we had presumably talked to were running around out front pulling in their signs from the road and trying to get in their own vehicles to leave. We got out and asked the girl what was going on and she said they were closed and that everyone had left. (At 5:35 when the sign on the door states 6:00.) We asked for our vehicle and she told us to "call the cops, you ain't getting your truck till you pay us". We tried to talk to her, explain our confusion and ask exactly what had been repaired. She had no answers. And nothing in writing stating what had been repaired. And apparently the technician had stormed out after I spoke with him and was not able to be reached. We went round and round and she finally decided she could find a paper with the repair listed on it. She went inside, locked the door after herself and several minutes later produced a paper stating that we were being charged for "diagnostics of brake booster". We tried to point out that they had just repaired the brake booster and that this should be covered under the warranty but she would not listen. She said she had to leave, they were closed and she had to feed her daughter. In order to get our truck released we had to pay them for this fee. I know it is not an astronomical amount, but it is just so ridiculously frustrating that we were charged for this. I still don't think anyone knows exactly what they are talking about, they kept changing the story. And apparently everyone did not leave because after we paid them dum dum and his friend came around back to release my truck.