On 2/7/2026 , I visited the store to exchange a sweater. Upon entering, I handed the item to the…read moreemployee at the entrance, Avery, who stated he would place it on the counter until I was ready. When I arrived at the customer service register, I was told by the cashier, Max (identified as a Customer Service Manager), to wait to the side. I waited approximately 20 minutes while other customers were assisted ahead of me. When Max finally assisted me, he claimed the sweater on the counter was not mine. Another manager, Aaron, was called over, and both managers insisted that I had not brought an item into the store. This accusation made me feel as though I was being suspected of theft. Avery repeatedly confirmed to both managers that the sweater was the item I brought in, yet they continued to deny this. After approximately 45 minutes to one hour, the managers stated they needed to review security footage to verify that I brought an item into the store. I asked whether this was standard return procedure and was told it was not. During this time, I observed that other customers, who were white, were treated promptly and without similar scrutiny. This led me to believe I was being treated differently based on my appearance and ethnicity. After roughly one and a half hours, the managers returned but continued to behave in an unprofessional manner. During the interaction, Aaron stated, "I'm not going to admit I'm racist," which further escalated the situation and reinforced my concern that I was being discriminated against. Nearly two hours after my arrival, another employee, Leslie, handled my transaction respectfully and efficiently and resolved the issue without further incident. Additional concerns include: I was threatened with removal from the store for recording and taking pictures, and the managers were unwilling to provide their names. Earlier, Max refused to sell me Pokémon card packs kept behind the counter, claiming they were "not in the system." However, when Leslie scanned the same items, they rang up successfully and were sold to me, raising concerns that merchandise was being improperly withheld. As I was leaving, another customer intentionally struck me with a shopping cart, which added to an already hostile environment. I would like to formally commend Leslie and Avery for their professionalism and respectful behavior, as they were the only employees who treated me fairly throughout this experience. Based on this incident and information shared by family members, this location appears to have an ongoing issue with discriminatory treatment toward Hispanic customers. I believe it is unacceptable for managers to treat paying customers in this manner, to accuse them without cause, or to subject them to unequal treatment. All this while 10yr old son was watching. He then asked "why are they treating you this way". It's sad my son had to witness this type of discrimination.

Not really digging this place. The employees aren't very helpful, the prices are on the high end…read more Checkout is a total joke, the checkout lines and slow process are the main reason I won't be returning.

When we moved back to the DFW over 10 years ago we visited this store. It's a nice place in a…read moreslightly run down area. It's not in the main shopping areas so it's a bit out of the way, but they carry specialty items and name brands that the sporting goods stores don't carry. However, I wouldn't necessarily classify it as sporting goods, they don't sale the same stuff you get at Academy to Dick's Sports, they sale outdoor mountainy type of items... climbing, hiking, kayaking, bouldering, trail walking, camping ... that type of stuff, both materials and the clothes. It is really nice inside. It doesn't look anything inside like the older exterior shows. The staff and I believe the owner are super nice. I came in today because they carry Kuhl brand clothing, I was surprised that they had more styles then REI did, and they had longer lengths. Walked out with some, very happy.

This place is amazing. Got a new pair of trail runners and the service was over the top. They have…read morean outstanding selection of shoes including both shoe brands and shoes styles that the major chains don't carry. Plus they 3D scan your feet to ensure you get a shoe with the proper fit. If you're looking for quality and service I definitely recommend this shop. It's a bit out of the way but worth it.

Been going to NO for 4 years. Helped me get started with suppressors. I needed help with an Sig…read morepistol, my fault but they helped me through it. Got a lot of help on suppressor adapters which can be tricky. Handled transfers for me smoothly. Also help me on research on a rifles and pistols. Enjoy doing business with them and the appreciate my business.

I've been using Rack Attract feed for my deer setup and it's been working really well. The deer…read moretook to it quickly and it seems to hold their attention longer than other feeds I've tried. It runs just like corn through my feeder, which makes it super easy to use with no clogging issues, and I like that it's 16% protein for better nutrition. Easy to use and consistent--definitely sticking with it.

I go to this store a lot. It's close to my house. I don't have time to go to PJ super store. And…read moreeven though they're not avid golfers, both brie and Wendy are so helpful and is willing to do anything to make a customer happen. They'll always go long and above what a normal employee does... There's superiors should be happy.They've been blessed with such good employees,

This dicks has the best cleats you can find there was this employee named Jocelyn she was so niceread more

First of all, I had never heard of them until I received a knife (1776 design) as a gift to me…read morefrom my manager (also an awesome guy). Anyway, not only are the knives an incredible working knife and great quality in workmanship and craftsmanship. The quality of steel used and the amazing patriotic designs you can choose from, along with the blade style you want. As if that wasn't enough for a 5 star review, then the customer service just puts them way over the top. Shawn and Wes are great guys. Shawn was extremely patient and helpful, making sure I got exactly what I wanted (Back The Blue, for my wife's son). And Wes answering my emails very promptly and with answers to my questions. I'm already looking at other designs that I want to purchase in the near future. I cannot thank these guys enough, and I'm sure the entire staff are just as great.

From the owner: "Templar Knife is a Texas family owned and operated business. We are committed to offering quality…read moreautomatic knives that best serve our customers. We bring our individual skills to the table creating a well-run machine. Customer service and satisfaction is top on our list. We appreciate and value our customers."

I worked with Libby and Ryan over the last four months on an order for a Project M 4wheel camper,…read morethey were both incredibly patient and informative through the process and even bent over backwards when there were some confusion about the order (which turned out to be my fault). Highly recommend these folks, you can get outdoor gear anywhere but these folks make it their passion. Brian

I ordered a fridge slide tray from this company. I had an issue with my order. CB Adventure went…read moreout of their way to solve my issues. Very rare and exceptional customer service!!!

Same as others said. I ordered two pairs of sunglasses off a $200 gift card I have. I guess it's…read moreworthless now because I never received the items. No response from any email address I could find. This company used to be good when they had a location in Tulsa Oklahoma. Hate to say it but if you take people's money without sending what was ordered and do not reply to emails then you get labeled as a scam company because that's what scamming is, stealing money..

I bought a Simms G3 wader online at Backwoods.com in November 2020. The store sent me the wader…read morewithout an original box and a hip belt. Again, $ 549 wader without an original box and a hip belt. The customer service Backwoods.com wrote to me this: (Amy Burr commented: Thanks for contacting us. Unfortunately, Simms does not provide the waders in a box, which is the reason you did not receive them in a box. I am sorry that this does not make you happy, but we are unable to accommodate this request. Thanks, Backwoods Team.) It is not true. I requested Simms about it and got an answer that Simms sells all waders with a box and a hip belt. I sent the answer from Simms to Backwoods.com and customer service Backwoods.com ignores my e-mail. Have a problem to return it. Think twice before buying from Backwoods.com

Terrible service. I came in with a certain selection of shoes in mind. Sat down and noticed another…read morecustomer being helped and she was being helped. The worker walked up immediately after dropping off her shoes and he got my request. unfortunately both boxes were the same size though the box said otherwise. I waited 10 minutes for the worker to come back, but he never did. His coworker or mngr (tall guy) stood near by me without helping me. I thought I'd be a valued customer, but after waiting for so long I decided to leave. (He even looked in my direction, he wasn't assisting anyone btw). This is the second time as well.

Everything you know you need, things you want that you didn't know about, and things that are…read moredelightful surprises: all accessed in a bright, organized store staffed with knowledgeable and hospitable people.

Very cool store! My son found it. Great selection of Googan products and fishing gear.read more

A clean and cool store! Unique merch and great designs. It's an anglers toy store…read more Sam was a tremendous help and his expertise/advice made our experience at Karl's that much more enjoyable. A++

Great bunch of guys and SUPER knowledgeable. If you really want to get into the nitty gritty of…read morecalibers and suppressors and crazy discussions then these guys have tons of info and love to chat and treat you like a long time friend. They aren't as cheap as online retailers of course but will never try to sell you outside your budget or skill level. I buy from them because if I'm in need of a good rifle for a specific purpose I know I'll be leaving with exactly that or with the knowledge of what I need to find if I don't decide to buy. If your in the area give them a try

I contacted this company because they were referred to me by the company that made grips for a gun…read moreI own. This companies price was cheaper than the manufacturers price and they had the items in stock or so they said. I ordered the parts online last night and called them this morning as I had gotten an email from them saying most all the parts are back ordered. When I called them the guy who I spoke with seemed to be bothered by my call. When I explained to him my frustration he didn't seem to care. He said "we didn't charge your card until this morning" Which was a lie as they charged my card twice today. Once for the price with all the parts and once for the price with the parts they actually had tying up my funds for days now. When he said that they didn't charge the card last night I called my bank. They assured me that they did and that if I canceled the order it would take 7-10 days to get my money back instead of 2 or so to get my credit back. To top this all off I got an email saying that I MUST sign for this item or pick it up at the UPS location 36 miles from my house. For what? Twenty dollars in parts. This is nuts. I called UPS and asked if they could change the signature required part and they said no due to the fact that the shipper AKA SWFA has "EXTREME" restrictions according to the UPS rep set up on their account. When I called they were closed. Who closes at 5pm on a Tuesday. I am extremely disappointed with this company and would never refer them. They have extremely poor communication, offered no credit for my troubles and I am now spending $30 in express shipping for product that I am only getting 25% of. So disappointed.