Don was fantastic! After another Chevrolet dealership told me they didn't have time to look at my…read morecar and that the repair could take over five hours (if they had the parts), I decided to drive the extra 20 miles to Carlsbad. I'm so glad I did. Don diagnosed and fixed the issue within an hour. His willingness to help and commitment to customer satisfaction really stood out. The extra drive was absolutely worth it, and I'll definitely be coming back here for future service. Highly recommend!

I had a great experience working with Jaden during my car-buying process. Buying a car is pretty…read morestressful and overwhelming, but Jaden was patient, helpful, knowledgeable, responsive at all hours of the day (if not his team members were very helpful), honest, kind, and easy to work with from start to finish. He adapted his communication style to my method as I was very busy and couldn't answer the phone as much. He worked hard to return my calls even after hours as we were working through the paperwork, he answered my all of questions even if it involved asking others to confirm, helped me understand the vehicle, the process, and where to go when I needed help (even after the car purchase), and made me feel supported without being pushy. He even answered my partner's call when my partner needed to handle things given the short timeline and I had a lot going on. Even as we were purchasing the vehicle, I saw some smudges and I really appreciated his professionalism, kindness, and follow-through throughout the process. It felt like he genuinely wanted to help me find the right car, tried to get me what I wanted out of the car buying experience with a lot of work behind the scenes, and make the experience as smooth as possible. Jaden was able to do what no other dealership in the area could do. I want to thank Jaden for making such a big purchase feel much more manageable, for getting me the car of my dreams, and doing something no other dealer could do. I'd definitely recommend working with Jaden!

Came in due to one of my tires looking flat. They looked through all four and found one tire to…read morehave a nail in it. They were able to patch it up and fix it. I was in and out very quickly.

DO NOT TAKE YOUR CAR HERE!!!! We took our Toyota into 7 Day last week for a new alternator. Today,…read moreour Radiator blew up, so we took it to our regular mechanic. We found out from our mechanic that the radiator head had been knocked off and glued back on. 7 Day was responsible; they never let us know about the radiator. Plus, come to find out, they overcharged us 250 for the alternator, according to my mechanic. Outrageous!!! We are out $700 for a new radiator due to 7 Days' negligence.

This place is not going to stay in business. They are open now from 8 to 5 PM Monday through Friday…read moreclosed weekends. They have very limited inventory in the store. They will not be in business much longer.

I went to the store today to check on getting some snow chains and was met by a woman behind the…read moredesk that had such a negative and non-focused attitude on my request that I would never go there again... Improve suggestion? Customer service

Many people hesitate to go to dealerships for service and parts because of the higher labor costs,…read moreand while this place is no exception, I do feel that Toyota Carlsbad Service Center genuinely tries to be fair with customers. The staff has always seemed honest in their recommendations and willing to suggest practical options that work with your budget, which makes a big difference. The waiting area can get very busy I've seen it completely full at times but it's comfortable enough, with snacks and drinks available for purchase, and the bathrooms have always been clean during my visits. I also appreciate that they make an effort to keep customers informed and contact you promptly once your vehicle is ready. The only downside is that loaner vehicles are never guaranteed, which can be inconvenient depending on the repair. Overall, great service and a trustworthy experience. There is was a rental for a fee!

Review for tire center…read more Contacted them multiple times by email, text, and phone and received no response. We were approached by them during a service by Carl. Carl advertised that they price match so we should do our tires with them. Thought it was a good deal until we brought our car in to get new tires only to find out they don't honor their price match bc they make you add on their "warranty" without choice which other tire shops don't. So you have to add the "warranty" from the other shop and coupons don't apply to get the total price. We already brought our car in at this point and didn't want to hassle bringing it another place, don't got time for that but if they answered one of our communications then we would have known that prior and ended up getting our tires at Discount tires. Even with their buy the 4th tire free, they aren't lower in price. I'd be okay with it if the service was better, but their service is also worse. Moral of story don't get tires here and I'm sure discount tires can do it much faster and they have lower alignment prices too if you need that. I've also had issues with their service center in the past but unfortunately they are the ones with appointments slots available versolus other Toyota centers.

Very helpful people here, beginning to end. Dealt with several employees, including the owner…read more Recommended.

If you have an EV, want an EV, or just Love EVs (like I do too), then you are in luck! That these…read morespecialists are right here in North County San Diego, makes it easy... I have three EVs and when one needed a new onboard charger, I was really pleased that Michael was willing to take it in ... especially as finding someone to work on an Arcimoto might have been a real challenge. I found /ordered the part from China- and Michael's team (thank goodness) did the replacement ... just what I needed! Yes I am a fan of EV West...! Rob w.

I've had nothing but a good experience since I bought my Tahoe here 9 months ago…read more Adriana has helped us with anything that has popped up with my car. She's gone above and beyond for me. She alway greets us with a smile. We have easy conversations. It's nice! I would definitely recommend coming here for all your Chevy needs. Hopefully you'll get Adriana!!!

I have to tell you what happened. Brought in my truck because a service message popped up on it…read moresaying coolant level low but the coolant was fine. I only have about 30k miles and it's a 2018 Denali. It was a warranty repair but they wouldn't have it. I got a call from them and they told me how much the repair would be. They also informed me that I had a small transmission leak. It had no leak at all when it took it there. I told them I would take a look at the truck so i went and picked it up. Once I drove it back to my work, one of my employees yelled at me to shut off the truck... it had dumped about a gallon of tranny fluid on the ground! I called them and asked them what they did and they said they didn't touch it. I brought it back and they sent me a picture of the leak. I asked if that was warranty or is that normal after 30k miles. Again, they wouldn't consider the warranty. My mechanic friend did some research and found that there was a recall and the picture of the recall was the exact same picture they had sent me of my leak. They couldn't deny it after arguing with them, they finally took responsibility and fixed it. If it wasn't for my mechanic friend finding the recall... I would have been screwed because they wouldn't consider it not being my problem. See the pictures. The one with the white circle is the recall picture and the other picture is the one they sent me of my truck

One word. Tanner…read more(service advisor). He legit has changed my mind about Lexus. I've had horrible service over the years from Escondido and San Diego. I was going to get rid of my (paid off) car and get into a non Lexus lease because I was getting frustrated and annoyed with service advisors. The Carlsbad location is a further drive and the center seems older. But I can tell you it was WORTH IT because of Tanner. He was upfront, honest, and knowledgeable when I first spoke to him. I needed brake pads and possible new rotors. I just trusted him when he said to first pay for the brake diagnostic (I think it was like $59.95?) and they'll know exactly the issue to see exactly what needs to be done. The fee will go directly towards any service and it wasn't a loss as I knew for sure my brake pads were worn badly. The loaner department was also quick and efficient (I think the guy's name was David?). He got me their newer 2025 RX to the loaner and I totally understand why they give Lexus loaners as I emailed tanner to say hey wait don't do the service as I may just trade in the car (kinda half joking here). But I know which car I'll be getting in the next two years now. The brake service was PERFECT. I didn't need new rotors (yes!!) but was super close to it (as i expected). I also decided to get a full interior/exterior detail for the car (haven't had it since owning it so it was much needed). I am back today for the alignment (got the wheels at Costco few min away as their 4 tire special beat Lexus). Hopefully alignment went well but I wouldn't expect anything less at this point with Tanner and his team here. Thank you Carlsbad Lex!

One star only because I like the car. I went into the…read moredealership about an hour before closing, expecting to look at a car and leave a deposit to return the next morning. Instead, I was met with high-pressure sales tactics. They claimed the advertised online price was a "mistake," refused to hold the car with a deposit, and pressured me into buying that night. They also offered me next to nothing for my trade-in, then shooed me out without an orientation to the vehicle. I was told I had an option contract, but when I found a better financing rate, my calls were ignored. I was also pressured into buying an extended warranty, when I called Lexus corporate to cancel, I later learned the dealership hadn't submitted the required paperwork and the car was not tagged as certified pre-owned in the system. Emails and calls went unanswered for weeks until I contacted the general manager. If you buy here, make sure you secure outside financing before you walk in. They will relentlessly pressure you to finance through Lexus. The experience was so bad that I now go to Lexus Escondido for all my service instead of returning here. Edit: I forgot to include. They also charge you $2,000 for an "optional" security device which isn't a car alarm and they can't explain what it does- but it's actually not optional.

I had an interesting time with Ken Grody Ford today. I came in for a general service on my Nissan…read moreRogue and was working with Service Representative Yadira. I've been coming here for over a decade and always appreciated the service department back when I had a Focus. The maintenance technician noticed I needed rear brake pads, and I decided to go ahead with the replacement. I was happy they had the part in house to get this done, and I was also happy with the price. However, when I left the dealership, I kept hearing a rattling noise in the back of the car as I drove. I didn't know what it could be, so I called Yadira. She was able to assist me immediately and had the technician review the vehicle once more. The maintenance tech found that a cover was in the way and fixed it. Now I am able to drive without hearing it. I really appreciated getting it worked out today, and I'm so grateful for Yadira's help with this process and the technician who stayed after hours to fix it.

Over 3.5 hours for an oil change?!! DONT OFFER AN EXTENDED…read moreSERVICE PLAN ON NON FORD VEHICLES IF YOU ARENT GOING TO MAKE SURE YOU HAVE THE SUPPLIES ON HAND. Scheduled my appt on wed for the following Monday. The notes were made on my vehicle make and model, yet they still waited until day of to try and find a filter for my car. Very ridiculous. 8 months pregnant waiting with absolutely no courtesy update and 5 unanswered calls for an update. Absolute trash!