I had originally visited Tourneau in Caesar's Forum Shops to get two Rolex watches looked at. Unfortunately, both had been altered from their original configurations and were unable to be serviced in house. I was referred to Official Time Watch in Utah and decided to call them to find out more about the process. They service both Omega and Rolex and you have the option of bringing in your item or sending it in (insured and tracked--registered mail) to the store for assessment and repair/service. I checked out their website and also saw some other reviews just to make sure they were the ones for me. I like that they provided an estimate for how long it would be for turn around time, recommended methods of shipment, and were very communicative regarding every step of the way. I was emailed detailed photos and explanations and inquired about every little thing pertaining to the watches. I also received an itemized invoice with specific and pertinent photos. And was given a phone call to verify what action to take for each watch. The email I received also included information for return of the item and a signature confirmation upon receipt. The watches were returned with a printed receipt, care instructions, and put in branded single watch holder boxes. I am extremely happy with the service provided and that our watches were treated with care. I will definitely be using this company again for future needs. read more

Official Time Watch - Watch Repair Near Me - Sandy, Utah

In the jewelry repair business, honesty, as well as excellent craftsmanship are at the forefront, and this company has both. Highly recommend! read more

I sent my wife's Rolex date for repair and service. Official watch kept me up to date on when they received it, the service, and when they shipped it back. It took a while but good watch service usually foes. The watch is still running perfectly now several months later. I will definitely use them again. read more

Great experience getting a vintage 1960s Rolex serviced. They were able to get the timepiece running again after Rolex themselves declined to service it due to no longer making the parts. Hayden was easy to work with and responded in a timely manner to walk me thru the process. Even with me living in a different state and shipping them the watch, I was really pleased with the customer service. I appreciate their work and would definitely recommend them. I look forward to working with them again in the future. read more

To be honest, I was worried. I don't know these guys, and I have to send my precious 45 year old Rolex in for an overhaul. Are they real, will I get my watch back??? Au contraire, this is a top notch, fully trustworthy firm that does superior work. It took maybe 4 weeks from start to finish, and what did I get? Fully refurbished watch, time accuracy checked, polished up like new, and the clasp is repaired so that the closure is just like new. And they sent it back to me insured, in a box like the original Rolex came in. Thank you. read more

Friendly, professional, and speedy service. I went in to get a stainless steel watch band installed on my new Apple Watch Ultra and was treated with the courtesy and respect I would expect if I were buying a new Rolex or Omega watch (their main business). Outstanding! read more

A follow up report to my wifes rolex done last year and my own watch done a earlier this year. Both still keep excellent time and Leo sends them back looking like NEW. Communication from them is first rate along with systematic updates and all costs you know about upfront so YOU can give the approvals. Highly recommend using them. Shipping is a pia and pricey but the quality of the work you get on your timepiece from a CRAFTSMAN is worth every damn dime. Feel free to contact me if you have any questions. read more

The team is fantastic! World class service is an understatement. So amazed by the knowledge this team has and how willing they have been to give me advice on my next timepiece. Highly recommend. Will go here moving forward. read more

I had my 25 y.o watch serviced and cleaned here. It came back like new. The best thing is this establishment is the communication. It's great! read more

I was skeptical of sending my Rolex to an unknown entity for repairs, but after some due diligence, I felt comfortable sending it to Leo at Official Time Watch. Leo was very kind with his time in explaining the needed repairs and options. He even answered questions relating to other luxury brands. The repairs to my Explorer II were completed as per Leo's estimate in cost and time. My Rolex looks and performs LIKE NEW. It is great to find a business that keeps it's word and exceeds expectations - Leo does! read more

I'll make this short and to the point. Leo is as competent and professional as you could hope for. He has repaired several of my Rolex watches, and leaves nothing to be desired. His prices are, in my opinion, fair and reasonable. Rebecca, his secretary, is available and helpful. I feel I can recommend OTW unequivocally. Dr. W read more

I manage a business, and I understand that, no matter how hard you try to treat every transaction as if it's critically important, every once in a while there's an exception. I've done business with OTW for years, sending them 5 different Rolex watches for biannual tune ups and occasional repairs. I've never had an issue with the work or the cost .... UNTIL THE LAST TIME...... In August, I sent a Rolex Datejust in because it was losing about 3 minutes a week. OTW acknowledged receipt of the watch. Almost a month later, I was provided an estimate of repair costs. In early November, I received an explanation that they "have some issues with the timing ". I called for an update in December and was informed that they were still working on the watch. Finally, on January 13, I requested that they return the watch to me. I received the watch 2 days later, and promptly took it to a local repair facility, where the work was done promptly and for a fair price. The people at OTW are exceptionally nice and, as I mentioned, for several years they performed great work for me. Unfortunately, my most recent experience has caused me to conclude that I don't need to take a chance on again encountering an unnecessary set of frustrations. read more

Leo and his team are the best. When I inherited a non-functional Rolex Oysterquartz that was modified with gold bezel and the wrong dial, it was not easy to find a master watchmaker that was even willing to work on it. I am so happy I found OTW. Not only did they do a complete overhaul, they restored the watch to original style crystal, hands, and bezel as well as a custom dial I supplied. I could not be happier with their services and exceptional support. Can't give a higher recommendation! read more

Official Time Watch - Oysterquartz Restored - Watch Repair Near Me - Sandy, Utah

WOW. Leo and Staff, YOU ARE AMAZING. I just called yesterday to set up return of my serviced Rolex and it already arrived TODAY and it's even more beautiful than when I bought it in 2002. Looks like a brand new watch!! Just GORGEOUS. Now I know why all your Reviews are so strong. You have another Lifetime Customer in me and I will tell anyone with a Rolex to send it your way. Many Thanks! Belinda in Queen Creek AZ read more

Just got my Rolex vintage 1960 explorer back from Leo and company. Turn around time was about a month. The watch looks great and time graph for the 1530 movement it spot on. Comes back very nicely packaged with warranty and all the paperwork. The price was reasonable and the service friendly and professional. They also specialize in Omega so my old pie pan constellation is next in line. I highly recommend without qualification this company. Ill add a photo. read more

Official Time Watch - 1960 Rolex explorer date 5501 from Canada. Very rare watch! - Watch Repair Near Me - Sandy, Utah

My Rolex watch stopped working and when searching for a Rolex repair place I came across Official Time Watch 's site. Based upon their yelp reviews I decided to submit my watch to them for repairs . I had, some years ago, had the watched cleaned , sent out by a local jeweler , and now just mailing it off to a place in another state was a bit concerning . Nevertheless I sent my watch to Official Time Watch for repair . I couldn't be happier with my decision . I was contacted when they received the watch to let me know it had arrived, I was again contacted when the watch was reviewed stating what was wrong and a breakdown of the repair cost , I was contacted again when the watch was repaired and provided a tracking number and date and time I should expect the watch to arrive . It just arrived within 15 minutes of the estimated arrival. The total price for the service, parts, cleaning , and shipping was actually less than when I had submitted it just to be cleaned ! By bypassing the retail jeweler I didn't have to pay his money grab for sending it out . From sendoff to receiving it back took 34 days . AND , it looks brand new ! read more

Leo and team are the best. Leo is extremely knowledgeable, an absolute joy to work with and a true professional. I brought him my 1968 Oyster Perpetual that I inherited from my Dad who had recently passed. It needed a lot of work. The watch is obviously very special to me. Leo spent the time to answer all my questions and advised me as to what he thought I should do as well as what I should not do. I got the watch back and it looks an runs like new. I am now taking him my 1986 Sub that I recently purchased and can't wait to get his advice. Whatever is it, I know I can trust him with a knowledgeable and honest opinion as to the service requirements. He is not only a trusted business partner but also a friend. Thanks Leo and team at Official Time! read more

My Rolex broke when I was in town for a limited time. They were able to fix it quickly before I had to depart. Service was excellent.

I always went to Rolex for service, but did not want to send my watch through the mail nor was I traveling to NY during COVID. I found Leo, and checked him out. Just got my GMT Master back and it looks like new. Leo is honest and knows the watch business inside and out. I would highly recommend Official Time Watch for all your watch repairs. read more

Leo did a fantastic job refurbishing my Rolex Submariner-works perfectly now and looks like new. Highly recommend

This place is top notch. Leo is a master, and prices here are very reasonable. I can't imagine going anywhere else in town. And don't let those $$$ symbols put you off. While they do offer some very nice, luxury watches and jewelry, I had Leo do some minor surgery on my watch (battery, rearrange links) and was out the door for about 20 bucks. read more

I sent my Rolex to Leo at Official Time Watch to get it tuned up as it was running fast. They sent it back looking brand new - literally like it was brand new. Bright and shiny. After a week i noticed the watch was still running fast so he told me to send it back which i did. They ran more tests on it and it had to do with the amplitude which was over banking escapement. Anyways, they fixed it right away, kept it for monitoring for a few days and sent it right back. They didn't charge me anything else for it and it came back to me again looking brand new. Great customer service. I will certainly send my watch back to them again when it needs tuning. Thanks Leo. read more

Great place to take your watch. I called OC Tanner first and they quoted me $ 900 to service my watch, plus parts. I went to official and paid under $500 for my service AND parts. The quote was accurate and the watch was done on time and looked beautiful. 5 stars read more

I have been sending my Rolexes to OTW for 2 years now. I used to just send datejusts and subs and they always came back PERFECT. Leo changes all of the seals, the main spring (other companies charge extra for this part) and a perfect factory polish which is something you normally have to pay extra for as well. This last item was a solid gold Yacht Master and I sent it overnight via FedEx. Sure enough, Leo called me the moment it arrived to assure me he had it and everything was exactly as I had shipped it. 10 days later this watch was back in my hands looking, running, and feeling like brand new with all of the old parts and warranty certificate and receipt in the package. I was getting quotes for $800 from local non-certified jewelers but Leo did it for less than half that price and he has the only Rolex certified service center I know of, which means he gets all of his parts directly from Rolex. Other jewelers have to buy aftermarket parts because Rolex will not sell to a non-certified jeweler. OTW is by far the best place to service and repair your Rolex. They don't sell watches or deal in anything but factory grade service and repairs. Trust this company, you will never use anyone else once you do. read more

Official Time Watch - Made my solid gold yacht-master like brand new! - Watch Repair Near Me - Sandy, Utah

Fortunately I had a trip to SLC planned, I was uncomfortable shipping my Rolex as it is a very important, and sentimental piece of my history. Leo planned on meeting me on the weekend, after-hours. After a bungled airport connection he even offered to reschedule and meet me on Sunday! I told him that was unnecessary and that I would see him on Monday or Tuesday. I walked into a VERY secure building and office on Tuesday to meet Leo. What a pleasure! He logged and documented my timepiece and explained the process in great detail. He even opened the case and gave it a quick once-over. A few days later I picked up my watch, it looked GREAT! I have so much confidence and trust in this proprietor. I will not hesitate to use his services via mail in the future! read more

I got in contact with Leo over the phone, and he walked me step by step through the process including how to ship the watch to his service center. The entire end-to-end process went smoothly, and right on time (pun intended) as expected. I plan to use his service again in the future. Thanks Leo. read more

I had a Rolex Datejust overhauled at Official Time Watch recently. They clearly communicate service needs, turn the work around quickly (less than four weeks door to door) and the price was fair. The watch looks like new and is more accurate than when I first got it. Thanks for a great job. read more

The place is like stepping back in time. You're met politely and professionally. Time is taken to assess the problem (even if it is just a simple battery replacement). I would recommend OTW to my friends & neighbors. read more

I sent a message to OTW and Leo wrote me an estimate right back. He called me on the phone and was the customer service I was looking for. Honest and concerned about my deceased husband's Rolex. I mailed it to Leo and he kept me informed along the way. I received it back and it looks like new. I know it is over 20 years old and Leo knew how much it means to me since my husband left me December 2014. He did a great job and I recommend him to all of you for good service and honest work. It works perfect time and looks like a million dollar, polished and just beautiful. I am so pride of the service Leo gave me, everyone should use him and be comfortable sending you watch to him. It is good hands. Thank you Leo. I will keep you in my mind and tell everyone I know who owns a Rolex. God Bless You. 5 star Fran English San Diego Ca read more

I bought my Rolex in the mid 1980's, and wore it occasionally, but most of the time wore a watch that would take the abuse of motorcycle riding and taking care of a big yard. The years went by, and I noticed the Rolex wasn't keeping time as well as it should. After an on line search for service centers, I was delighted to find OTW, in my own area, had excellent recommendations. I also discovered I should have been giving the Rolex a regular "checkup" every 5 years. I made an appointment to visit with Leo, and was impressed with his knowledge of all things Rolex. He answered quite a few questions, and I felt comfortable leaving my watch so he could take a thorough look at it and provide a detailed estimate. I authorized his recommended work, and while my watch looked good (but ran slow) when I took it in, it absolutely shone when I picked it up, and it keeps time perfectly. With a new crystal, and new seals, it has pressure tested as waterproof again, and when setting the time the action is tight, not a bit loose as it was before. I read another review that was unfavorable because service of a watch (brand not named) had not been satisfactory. My guess is that it had more to do with the quality of the piece being serviced than the man doing the service. He works on precision timepieces, does masterful work, and delights in sharing his knowledge & understanding of these watches. Great place to go to ! read more

I just had my Rolex serviced and refurbished by OTW, I can't speak highly enough. I live on the West Coast but after a lot of research I tried them even though several states away. Leo couldn't have been more helpful on the phone, emailed me updates, and the watch came out beautifully, with factory repair parts. Turnaround was about 3 weeks and all old parts and testing info was returned. I think their pricing is several hundred less than the Rolex factory service would have charged, and they are Rolex certified. read more

Having never had my Rolex DateJust serviced, I was overdue. I contacted a number of different vendors, including Rolex, and received a number of fair estimates. Rolex, however, was ridiculously expensive ($1000+ for service and new crystal.I had also cracked mine recently), and their turnaround was not measured in weeks, but in months. So on to the next few, which were either local or online. OfficialTimeWatch.com was actually one of the cheapest, which made me a little hesitant.typically you get what you pay for, right? So I initiated conversation w/ Leo at OfficialTimeWatch.com and several other vendors, and was shocked to find out that Leo was also the only one that included a new main spring with his service, whereas the other added another $70-$100. I also asked all of the usual questions.insured? Bonded? Etc. I was definitely a little apprehensive to just send off an expensive piece of jewelry to someone in another state that I didn't know! I also checked BBB records, state complaints, etc. All seemed legit and well-reviewed, but I must say that Leo was by far the most friendly and responsive, and seemed genuinely concerned about my comfort with his service. So I went with him. I received several emails (and not responses from contact I initiated, these were proactive) throughout the service, including upon his receipt of the watch (and his business is located in the same building as a post office, which was also comforting), follow up after disassembly to notify me of any "new" findings (I assumed this would be the gotcha! moment for sure where my price was drastically increased, but nope, no extra charges : ) , and with the final bill amount including return shipping. Overall, I spoke to Leo several times as well throughout the process and he was always willing to talk to me and explore several "upgrade" options. But about 14 days after my initial shipping, I had my watch back in totally "like new" condition. It looked, and ran, amazing! I cannot overstate my satisfaction with Leo and OfficialTimeWatch.com. I have already referred several friends, family, and colleagues to his service. My only regret is not writing this review sooner. I actually had the service performed a few months ago, but just got buys and it kept slipping my mind. Thank you Leo, for the job you do and the excellent customer service. You'll be hearing from me again! Matt W. Dallas, TX read more

These guys are amazing! Rolex quoted me $930 to repair my 10 year old Datejust and 8 week turnaround time. These guys did it for me for exactly half that price and in only 2 weeks. The watch is working wonderfully. The cherry on top is that my crown was badly scratched and they managed to get rid of all of that. My watch seriously looks the same as it did the day I bought it. 5-star rating very very well deserved! read more

Several months after the great results with my 1952 model Oyster Perpetual, we sent Leo a 1984 Rolex DateJust that had significant timekeeping issues. Two weeks later, the watch was back, keeping perfect time and looking as close to new as a 30 year-old watch could. I continue to be delighted with the work at Official Time Watch. read more

As one could expect, I was VERY nervous about sending three Rolex Timepieces via mail across the country (From Maryland) to someone that I had never met before, however, after speaking with Leo multiple times over the phone he put my mind at ease (as much as he could). He explained that he would be in contact throughout and walk me through the entire process. You often hear of companies promising you the world and then not delivering, this was not the case with Leo and Official Time Watch. He called me multiple times to discuss what step they were currently on with my watches and how long each was going to take. Once all watches were finished, all three were returned looking, and running, brand new! I would recommend Leo for all timepiece repair, especially ROLEX!!! read more