Great customer service and very professional! Having my ring…read moresized and from the minute we walked in we felt like we were in the right place!

While I believe that Kate had the best intentions, my several interactions with her over 3 weeks…read moremade me left feeling very lost in the process of replacing my lost diamond in my engagement ring, ultimately choosing a different repair shop that was able to immediately repair my ring and make me feel involved. I called Kate 3 separate times over 3 weeks, in which each time she made promises she didn't keep. Claiming she would "call me by the end of the weekend" only for me to have to call myself on the following Wednesday to ask if my diamond was even ordered yet. It wasn't, and she claimed to she "just about to call me"... yeah right. Another time that I called to check if my diamond had been ordered yet (it hadn't of course) she confused me for another customer and seemed like she actually forgot about me and my situation. This was pretty disheartening especially after having such a pleasant conversation with her in person before this. All in all, I would not suggest going here unless you want to wait several weeks with no results.

Every time I've brought a watch in they've always solved the problem quickly with good humor.read more

Super talented and friendly to boot. They know what they are…read moredoing and get it right. Best watch repair in the state.

First, take a look at the attached image of their customer reviews. Notice a common theme: "cheap"…read moreand "quick." "Expertise" is also hinted. Therefore, imagine my understandable great dismay and dissatisfaction when I brought in a common Casio PRO TREK to have its rechargeable battery replaced. The initial associate whom I'd handed the watch and described the issues (battery not holding a charge; ABC features causing recovery mode; no beeps; etc.) to was a moron. He cluelessly inspected the watch with a puzzled look and repeatedly asked about it features and the problems, then suggesting that I should leave it overnight. My fair interrogative inquiry to the idiot: "There've been many other customers coming in here for the same thing. Why are you acting like you've never done this before!?" That was when another employee (boss or manager?) came over with an attitude. However, this one did show proper knowledge and promptly, correctly diagnosed that my Casio should get a new battery installed, BUT would cost 75 fucking dollars(!) and take a few hours. Again, "read the numerous reviews" as I suggested to the second individual, who faslely argued the rechargeable battery for my watch cost more, while also stupidly implying that in all the years the shop had been operating--with many customers visiting--no one had ever brought in a watch with a rechargeable battery. So, having enough of the bullshit from the two dumbasses, I curtly left. Subsequently, I ordered a $15 rechargeable battery online, watched a 5-minute video, and proceeded to replace the battery and reset the watch myself. No pointless, useless watch repair shop necessary.

I dropped my Rolex watch off to get an estimate to have it repaired as the auto wind mechanism…read moreisn't working well. I got an estimate that was over my budget but wasn't charged for the work to check it out. Maybe I'll bring it back after a few months to have it worked on. The staff are pleasant and friendly and the interior is full of fun nutcrackers, clocks and watches. Mt Olympus is a neat little shop with unique products.

I came in to have a watch sized and couldn't be happier with the experience. From the moment I…read morewalked in, I was greeted warmly and treated with genuine care. The sizing was done professionally with great attention to detail, and they made sure the watch fit perfectly before I left. It's clear this is a small business that takes pride in its work and values its customers. You can tell they have years (80 years to be exact) of experience and truly enjoy what they do. I like supporting local businesses like this, and this one deserves it!!!! I highly recommend them for watch sizing, repairs, or any jewelry-related needs.

An amazing family owned and operated jewelry business. If they do not have what you want, they will…read moremake it. Great selection of jewelry and watches, honest pricing and super on customer service.

Dale was great. He changed my battery quickly & was honest about the pricing. I appreciate that...read more

If Dale would do what he says he will do like fix my watch correctly it still doesn't keep accurate…read moretime in his shop almost a year I for one I'm not happy I will never do business with him again

Exceptional Service at O.C. Tanner…read more I had an absolutely incredible experience at O.C. Tanner, and I cannot recommend them enough--specifically thanks to Justin. From the moment we walked in, Justin was beyond helpful. We were interested in several different pieces, and he took the time to show us an amazing range of watches, including Rolex, Omega, Patek Philippe, and Breitling. What really set the experience apart was Justin's level of knowledge. He is a true enthusiast; he didn't just show us the watches, he shared so many fascinating facts about the history, the movements, and the unique craftsmanship behind each brand. It's rare to find someone who has such a deep, genuine passion for horology and can communicate it so well. If you are looking for a luxury timepiece and want to work with someone who is patient, professional, and incredibly well-informed, go see Justin. He made our visit educational and truly memorable!

Love this place. I was shocked to see some other non 5 star reviews and had to step in and add…read moremine. I've only ever had exceptional service from everyone at OC Tanner. From my very first visit. John Poulson has been fantastic to work with. From the staff that greet me when I come in to the watch techs that size the watches to the security guards that look after the store, everything and everyone is top-notch. I highly recommend them for all your jewelry and timepiece needs.

Troy was fantastic at helping my wife with a beautiful watch by Bulova. I would highly recommend…read morethem when you are looking for jewelry.

Do not take a watch for service here. Staff damaged my watch in multiple spots with tools, and gave…read moreme the watch back with parts left out on the table. Gave me the battery for free but the damage is done now, just glad it was an old watch not something valuable.

My original review for Times Ticking was very negative. I received a phone call from Jared the…read moreOwner and he indicated there was a mix up on their end and they were taking care of my watches and I should get them back in a few days. As a business owner I appreciated his call and his willingness to make things right. This changes my opinion and because of this I change my review to 5 star. Good job Jared and thank you.

UPDATE: the company has called me and was very kind. They offered to reund me my money as well as…read moreto find my original watch and try to repair it and send it back to me. I am very happy witht the customer service I have received and will update this review should it get better or worse This place is scrupulous 100%. I first sent my 1986 timex to them a year ago to have it fixed. It had the battery compartment corroded and they said they could fix that. I mailed it in from California after seeing all these wonderful reviews. I paid them over 300$. They sent me back a watch that did not have my original face or back on it. I called them up and they somehow just happened to still have all my old peices and told me they would take care of putting it all back with my original pieces and send it back to me. I tought this was was very odd but sent my watch back anyways after this happened. Wehnit came back it was ticking odd and In a short period of time the watch stopped working and the time could not be changed as that peice they replaced was defective inside. Then they asked me to send it back again. I had them note that last time they kept my original pieces and that this time I did not want any further issues with the stealing my watch from me. I checked on my watch for a minimum of 5 months all the while they kept telling me they had yet to source the pieces to repair their error. Everytime we talked I reminded them of what they did last time and made sure all my original pieces came back on my watch. Well low and behold my watch just came back today and it is not even my watch. Obviously they could not fix their error and opted to just buy a cheap timex watch face and replace it on my band. The difference is striking and the size is not even the same. I kept photos of my original watch when I had first sent it to them and for them to do this to me was absolutely horrifying!!! I mean the only thing I mailed them that was mine that they mailed me back was the band the watch was attached to. I would NEVER do business with this place EVER!!! The first five photos are MY watch and the last two are the watch they sent me back!! Unless you are in their store and wait for your item and watch it be repaired I would NEVER TRUST this place!!! I will edit this if they address my problem in a timely and lawfully fair maner.