I called earlier in the day to ask about some 1ct diamond studs, and they had some in stock! I…read morestopped by, and was so blown away by the service. Heidi brought me to the earrings and I was able to try them on (I fell in love with them immediately). She let me try on different sizes and even set it up so I could see how they looked in more natural lighting. Bennion Jewlers has an impressive variety of other jewlery, and I'll definately be back the next time I'm in the market for a new piece. I can't recommend this place enough for the customer service!

Great customer service and very professional! Having my ring…read moresized and from the minute we walked in we felt like we were in the right place!

What a delightful experience. Little, teeny shop set in a terrific but often missed suburban…read moreneighborhood. Located on Highland Drive at about 90th South. If you need expertise, full service, fair pricing, and an owner/operator who will shake your hand and joke a bit, then this is the place to take your watch. I did. I have a small collection of Seiko watches. Just guess who is going to replace the batteries when needed. The watch I picked up still wouldn't work.... Argg, Guyos paused. "Let me look around". Returned with a smile and a running vintage Seiko with 2 new hands. That's 2 new nearly identical hands.

I had an incredible experience at this place and I'm definitely going back. I had an older TAG that…read morewas in pretty bad shape and needed some TLC. This was the best place I could have taken it to. I highly recommend this place to anyone who's looking for a great watch repair. The guy who worked on my TAG was super cool and very chill. Come check them out! Work speaks for itself

Although they couldn't help with one of my requests, they tried very hard to accomplish it. The…read moreother one was a battery replacement which they did while still working on their longer term projects. No waiting; no leaving my watch.

Chris Howard, of Fankhauser | Howard Jewelry, was a friend until he refused to communicate with me…read moreabout two watches that I left in his care. In February 2025, Chris and I agreed agreed that he would repair and attempt to sell on consignment two Rolex watches that belong to my wife. Since then, all attempts (texts, phone, email) to contact him regarding the watches and their status have gone unacknowledged. Fankhauser | Howard Jewelry will be served with a certified demand letter next week. If that is ignored, I will proceed with other legal remedies. If you do leave your jewelry with him, photographically document your items first (serial numbers, any insurance information); set the terms and scope of service in writing; retain your claim receipts. Best of luck to you. If you read this Chris, just know that I regret any trust I placed in you or your ethics.

Rocky Mountain Watch Repair is a kiosk-like business that lives on the second level of the Gateway…read moreShopping Center. Its primary business is selling silver, costume, and body jewelry, and some low-end watches. But running the business is Robby -- a guy who actually knows watches and knows how to repair them. I brought in my Hamilton Jazzmaster automatic watch because the rotor had come loose. Robby examined the watch, told me about the problem, candidly advised that he needed to take the watch home to work on because bearings and screws might come out in disassembling the mechanism, asked me about replacement if necessary, and gave me a quote for a time that it would be done. He was able to do the repair, and it cost about $35. The watch runs very well now, and I would trust him to do this sort of repair on expensive mechanical/automatics in the future. Based on that good experience, I returned to have a few new watches, with L-bar bracelet link pins that I couldn't get out at home, replaced, and 1 spring pin replaced. Robby was out, but his assistant, Sam, was there. He was extremely friendly, and though perhaps not as expert as Robby--I had to help him hammer in some of the pins while he held them in place-- he was competent. They charged me about $25 to size three watches, with lifetime resizings for free, and to replace the spring bar. It was not an insignificant amount of time, and I feel like it's good value. Though I wish Sam would have polished the watches when he was done. The one negative that causes RM to lose a star is that they only staff with one person at a time, so if a customer comes in to, say, buy a chain, the repair gets put on hold while the employee sells the jewelry. This causes some slowdown, particularly if you have to be in the store while the repair is taking place -- i.e. you have to try out the watch sizes... I was there for over an hour. But my situation was rather unique, and I wasn't in a huge hurry. Just know that you should probably drop off the watch if you can rather than stay around and wait for the repair. Good, friendly people. Quality work, affordable prices. You may want to go to a jewelry store and pay too much for some of these services, but don't let the small storefront and slightly sketchy inventory fool you, Rocky Mountain Watch will satisfy.

I took two watches in, my father's Hamilton and my mother's Timex to be cleaned and set. I was…read moreissued a slip and gave my name and phone number. A month and a half went by, no word. I called three times, couldn't get the guy that fixed the watches even after leaving voice messages and regular messages. I finally called and got him on the phone...he'd screwed up the name and number. I gave him my name and number again. Another month goes by, no word. I resumed calling him, leaving messages. I finally went in and cornered him again. He lost the name and number and promised the watches in a week. A week goes by and....yup, same drill. Two and a half weeks later I corner him. He promises the watches by the weekend. I arrive on the weekend and...he left the watches home. Three hours later I come back...again. The watches were cleaned and set correctly. Total time elapsed, two days less than three months. The guy does good work, but his business habits are atrocious.

Great shop family owned trustworthy and well priced. came here for a simple battery replacement on…read moreall my watches and a couple adjustments and they did it on the spot very quickly and did a great job!

This is the ONLY clock shop I will let service my grandfather cuckoo clock purchased in Germany!…read moreFun shop to browse, also.

A Gem of a Jewelry Store! I'm from the Chicago area and…read morefound this wonderful family jewelry store. So friendly and accommodating. I found a beautiful blue topaz ring with small diamonds and a custom band. They sized the ring while I waited. They also do appraisals. They have fair prices, and I'm extremely HAPPY with my purchase! The Gateway Mall TRESOR JEWELERS 156 S Rio Grande St. Salt Lake City, UT 84101 801-456-0575 Union Heights Plaza TRESOR JEWELERS 7636 S Union Park Ave Cotonwood Height, UT 84047 385-208-4753

--- SOLD FAKE GEMSTONE ---…read more Purchased a lab-grown emerald and necklace from Tresor Jewelers in December of 2024 and found out after testing that the "lab-grown emerald" was just colored glass. The owner, Sergo offered to do an off-the-books refund over Venmo to refund the cost of the necklace, but four weeks later has dodged calls and failed to provide any compensation. Avoid this jeweler at all costs.

I stopped in most of the jewelers in Salt Lake City looking for something fairly specific with a…read morelimited timeframe. The folks running this place are a family affair and were very helpful and accommodating. I feel they gave me a pretty decent deal too. After looking around at the remaining other shops I came back and purchased the item. It needed to be set into another piece they had in inventory. It was ready early the next day. They earned my business and I will likely come back here in the future. In short I am very pleased with the service and the piece.

I popped in to take a look and get my ring size. Great selection of jewelry…read more Sandra was very sweet and helpful. I was impressed with their wall of married couples they displayed!

Lily was kind and very helpful! I got my jewelry back faster than expected and she was great!read more

We went here because they have so many great reviews.. this was my grandmother's wedding ring that…read morewas originally 3 pieces. We asked them to separate them. They said they could for $150. This is how we got them back! They said they could fix them for $500 each. Its extremely heartbreaking they did that to our grandmother's right and then wants to charge us $1500 to fix them. Very Deceptive Business. I don't know what we are going to do now.

I'm in town for the weekend working and my Casio watch stopped working on the flight in yesterday…read more I hoped it was just a battery issue and walked to AAA Jewelers from the hotel nearby to get it fixed. One of the jewelers behind the glass asked to have a look at it and said that they normally don't do the fix I needed but thought he could help. He replaced the battery, it works fine, and he wouldn't take my money for the battery or his time. Random acts of kindness like that, especially when they aren't expected are a rare thing nowadays. He said he was "feeling good" today... I will pay it forward - thank you guys.

I came in to have a watch sized and couldn't be happier with the experience. From the moment I…read morewalked in, I was greeted warmly and treated with genuine care. The sizing was done professionally with great attention to detail, and they made sure the watch fit perfectly before I left. It's clear this is a small business that takes pride in its work and values its customers. You can tell they have years (80 years to be exact) of experience and truly enjoy what they do. I like supporting local businesses like this, and this one deserves it!!!! I highly recommend them for watch sizing, repairs, or any jewelry-related needs.

George is awesome! I have used his services multiple times. Great pricing and done in an efficient…read moreamount of time! He has changed batteries, removed links, changed out bands, etc.! I've had him work on Citizen, Casio, and Invicta. He's a really nice guy. And because of this, he's my watch guy!

I followed his online profile/platform for a request for watch service on two watches and included…read morephotos and all the requisite information. It's been 5 days and no response. Who knows, perhaps he's on vacation?