My first reaction when I saw the "going out of business sale" was sadness. Office Depot is my go to store for office supplies. It's always been a pleasure working with the staff at an Office Depot. They've been professional and knowledgeable. When I visited, the sales had gotten up to 50% off. The store was looking at least half empty maybe more. I don't think the prices are gonna go down much more because they're gonna run out of stock. Since I was already on the market for a printer, I did decide to make a purchase and consulted with the staff about their opinion. I've already looked up online reviews of my chosen product. It was reassuring that the staffers's opinion and the online reviews were close to identical. It helps that my brother is a specialist in this area as well and his opinion jibed with both the online review and the staff. Well, that's a lot of consensus. It was 40% off, which beat the sales price of everything else out there by a tidy percentage. Effectively it may be too late to write a review about the store, because the selection of stock is so low anything I say might be gone by the time you read this. But in the end, I'm sorry that the store is going out of business and I wish the staff all my best. read more

Amazing service by Stephanie who was professional and so friendly Very raisonnable prices if you compare to the others stores like staples or Target. Lots of selections and most of them On sale! Super clean store Definitely go back here read more

Wow, when did Office Depot get so expensive? I wanted to pick up some basic office supplies - pens, notebooks, etc. - and got a case of sticker shock. The store is clean and tidy, maybe a little empty but it seemed to be stocked well enough. The staff was friendly and helpful. [Review 17565 overall - 361 in California - 1083 of 2022.] read more

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Need to thank the printing department how wonderful they are with professional courtesy and friendly customer service, just the best!!

Extremely helpful staff. One person that stood out was Jessie. He was extremely professional and assisted us with the task at hand with ease and skill. I will definitely be back again & recommend to others after such a great customer service experience. He has a great personality and is easy very relatable. If the printing department has any success I'm sure it's because of Jessie. read more

Office Depot - Office Equipment Near Me - Napa, California

I have been to this store twice and was so disappointed because of the lack of interest in assisting their customers, I walked out. I used to love this company but I won't be shopping in the Napa store again. From what I saw, the employees are more into socializing amongst themselves rather than assisting customers. read more

This Office Depot is really good at cell phone screen replacement! Also computer services, including bringing a computer back to life after it had died!!!! and failed to start many times. A little coaching, guys & girls:! When you go into the store, look right & left. There is always someone at a cash register. Ask her or him to get someone to help you!! They are understaffed, they are not rude, like most successful businesses in the 21st century!!! Try an Ikea store! I am SO GRATEFUL!!!!! Also, Staples has poor customer service. read more

Recently we had our price sheets and gift certificates redesigned and the work is gorgeous. Rachel Long was great and really made the project fast and easy. However, the printers we contacted were real jerks. I don't know how hard it is to run some items through a printer and cut the white edges off but it must require a degree or something because each one of the printers made me feel like I just didn't have any good common sense. Heide was nothing like that. She took a look at our documents, made recommendations and suggestions on paper weight and type and generally made me feel like the savvy business owner I believe myself to be. The costs was lower than other printing companies and the turn around time was just a few days. Next time you need a print job done check her out. It really helps to have someone familiar with the process and who knows how to give you information you may need to relay to your designer in simple terms. read more

Chris and Karly were so very helpful with my printing needs. Great customer service, in a day and age when that is really hard to find. I will bring all of my printing needs to them. Thank you for taking the time to help me. read more

Office Depot - Best customer service from these two - Office Equipment Near Me - Napa, California

I have no issues with this location. The staff is always super helpful. They always greet you when you arrive and eager to help you find things. They have a good selection of merchandise and it's clean. What more can you ask for? Good job read more

There is a severe lack of reviews for businesses in Napa, and coming from San Francisco - I've decided it's my duty to review the good the bad and the ugly here in Napa. Here goes a good review :) The review is for the copy/photo counter. The staff definately needs better training on how to use the equipment. I just wanted photos printed on photo paper from files saved on a USB I bought from there. The manager was nice though, and well versed on how to use the equipment. If you're not expecting something extraordinary, you'll do well here. Would return again for similar orders. read more

I have been going here for a year. Each time I have had a great experience. I needed things printed and faxed today and was helped by Jay. Jay has been patient, kind and very helpful every time I've asked for assistance. I know I'll need to return as my current situation requires lots of printing and faxing and I hope Jay is working! Thank you Jay! read more

I recently stopped in to browse while waiting for traffic to die down. Like most Office Depots I have been to, it is huge, spacious, clean, and somewhat empty. However, I really enjoyed strolling through and browsing the aisles, and never felt pressured to buy anything at all. The few customers in there were also especially polite, and one sweet old lady actually stopped her cart and nodded her head to let me pass by in the aisle. Such a graceful and thoughtful gesture! I wanted to buy a few envelopes that would fit some 5 x 7 cards, and wow, the selection is huge! I got a nice 5-count pack of 6 x 9 white envelopes for $1.49. Not too bad, and a lot better than buying a huge bulk pack of envelopes that would have more envelopes than I would need. Also, I thought the store was organized well. Products were neatly stacked in shelves, and it was easy to navigate and find what I wanted. The clerk gave off a very laid-back, "gentle" atmosphere as she greeted me, asked if I needed any further help, and made sure to hand me my bag with a smile and "Have a great day". It might not seem like much, but this is the kind of politeness that disappears in packed, stressed corporate stores. It's those little actions that can make or break a person's experience, sometimes. I'd say my overall experience at this Office Depot was very relaxed, and while I could probably find better deals online, I'd say that this Office Depot really had great service, and a great environment (Heck, it IS great when you have even customers smiling and nodding at you as you walk around the store. Maybe I just came on a good day?). read more

This place is the worst!! There is NEVER enough employees. You can't get assistance and the check out lines are ALWAYS long.

I've been here several times and always find the staff friendly but the service I received tonight was exceptional. Jesse and Lambie helped me print out photos in an unconventional layout. The project was for a gift so I really wanted it to come out perfectly, and they nailed it. Patient, friendly, focused and hard-working. Printouts look even better than I imagined (and certainly better than a drug store machine, which is what I was originally planning on doing). read more

Worst Customer Service Ever! Ignore customers waiting to Open,

Now that both Napa post offices have limited services, Office Depot has taken some of the business. They sell stamp books. Office Depot is good for printer cartridges; at that, they excel. It can be done in a quick time. Unfortunately, when waiting for help with post office services, they tend to be otherwise occupied. One employee was on the phone while I was trying to buy stamps. Another was at work on something else. Despite it being an empty store, it took 3 employees to get stamps. Most of the time, service is better. read more

Print shop is not very efficient. If you enjoy waiting, or have plenty of games on your phone to busy yourself with... carry on. And then come back two to three times and do it again, because it wasn't right the first time. read more

I have shopped at this store often because of their killer deals on technology. I found all the people there were quick to offer help whenever I walked through the store. I gave this store a 4 because they didn't always have the selection I was looking for and my last Swiss Gear laptop backpack was much cheaper next door at Target. read more

ok so my day started out like this.. i went in as part of the accounting team. After being called into a meeting i challenged my boss to put his money where his mouth was and take our website seriously lo and behold i was off to the napa office depot for a new computer and some design software (cause thats really where all great designers go) anyway, i had a long shopping list and they took care of me quite well didnt even eye me twice or check the picture on my id when i flashed the corperate gold card Im heading back tomorrow night wth a crowbar and a sack with a dollar sign on it cause i liked them so much.. read more

I had to review since I have received such poor service at this store. No one in the copy center ( 3 people ) knew how to send a scan to email. They said the one person that could was late coming in. No apologies. On another visit someone tried selling me a modem when I needed a router and argued with me over it. Too bad they are so convenient, I can't go back. Pathetic. read more

Do not use their business center!! I've had 2 bad experiences here. The first was several years back when I had them print some birthday invitations. They came out like crap and the only response I got was "well this is what we have." I haven't returned until now. I needed some papers bound into a book and I thought I'd give them another try. BAD IDEA. I dropped off my project at 5pm and told it would be the first project completed and I could pick up at 11. It wasn't even started until 12:30, making me late turning it in. I'll never return here. Take your business elsewhere!! read more

I went here just to send a fax, and it ended up being the most awkward fax I've ever sent. The lady helping us was dealing with other customers, but she did not give me the impression I was on her list of priorities at all. Another customer came up wanting to send a fax too and was outspoken about the lack of service we were receiving making me kind of uncomfortable. Will send a fax at kinks next time... read more

The whole time I was at the cashier the guy kept telling the other worker to come do checkout, like it was such a bother for him. Lousy customer service... Will probably shop at staples again. read more

This is the most unprofessional printing place I have ever been to. I do a lot of off-site printing for my job and rely on companies like Office Depot, Staples and Kinko's to print copies for me. I have brought them 4 printing jobs and every single one was incorrect: The problem is that even though you ask, they never send you a proof of their work. Then you get to the store and the logo is cut off, or my business cards were printed crooked. AND, 2 out of the 4 times they couldn't find my work, even though someone emailed me to tell me it was ready (again without sending a proof). They do not greet you when you walk in and the manager is just as bad, if not worse, as the employees he manages. They are rude, unprofessional and terrible printers! read more

My laptop stopped working last night (couldn't get mouse to move via touchpad). First thing this morning, went to Office Depot, where I had bought the computer 19 months ago, and the kind salesperson in the computers section who looked at my laptop figured out the solution in a few minutes. As he said, "I'm trying to build relationships." Thank you. read more

Will NEVER go to this office depot again. The cashier was so rude I walked out. A little courtesy and customer service goes a long way and you won't find it here. read more

Office Depot SUCKS!... It's been over a week since you called me about our computer...I called you last Wednesday to see if you had forgotten us, and I never got a call back... left you my number and everything...when a client calls ME, I MAKE IT A POINT TO RETURN THEIR CALL WITHIN 24 HOURS...that's what I have come to know as good business ethics and practice...it doesn't matter now, whether the warranty covered this or that, MY ENTIRE ARGUMENT WITH OFFICE DEPOT HAS ALWAYS BEEN THE WAY YOU TREAT YOUR CUSTOMERS WHEN THEY HAVE A PROBLEM...WITH LACK OF CONSIDERATION AND ACCOUNTABILITY!! We're going to buy a new computer, we can't wait any longer...and it's NOT going to be from Office Depot...it will be from ANYONE, BUT your company... I'm frustrated, I'm pissed and I'm gonna make sure as many people know about it as I possibly can. Your company sucks...no wonder you're going out of business...your prices are too high, your service sucks and you don't back your products and you trick your customers into buying shit they don't need and can't use...I'm going to recommend EVERYONE I know to shop at STAPLES from now on...Office Depot can KISS...MY...ASS. John Dean (707) 591-3729 read more

I have just had to worst experience ever for this store, Office Depot is the worst for customer service and management is not any better in fact she was worst! I just needed a simply questions asked about my order and after 10mins on the phone never got it anserwed, had to go to Corp and all they did was pull up my account and gave me info,. which was shocking, 1 of my orders was delv. and the other was to be store delv on Dec 6th which I had no idea. I am not a complainer I work in customer service and I have never had this happen to me. I will tell the owner of my company which the supplies I ordered for that we WILL NOT BE DOING BUSINESS WITH OFFICE DEPOT ANYMORE !!!!!!!!!!!! I WILL TELL ALL MY FAMILY AND FRIENDS DO NOT SHOP AT THIS OFFICE DEPOT!!! read more

Shelves were lacking, lots of empty spaces. Couldn't find the paper I needed so "settled" on competition notebooks for more $ only to be told at check out there is No teacher discount because they were out of " teacher discount cards." I will be taking my business to Staples who gives me 10% year round for my class supplies! read more

Very bad experience last night trying to order a chair. Stood in line for about 10 mins, waiting for service; then, a nice young man tried to help me but he didn't know how to place the order and asked the night manager Dawn to assist me. She started walking with me over to the copy center to help me but saw another customer at the end of the line and told me that she wanted to help him first (even though I had been first in line). I stood at the copy center for another 20 mins without help, without even an acknowledgment. All of the customers who had been in line had been helped and were gone. Finally, the nice young man came along again and helped me, with the assistance of someone else. The night manager was still helping the man she "dumped me" for! I lost about 40 mins of life waiting to be helped and subjected to being treated rudely and with a great absence of customer care or service, specifically by Dawn. I called the manager Trey this morning to complain and was told that Dawn was trying to do two jobs last night and she had the best day ever working with the technology department. Unfortunately, what Trey might be overlooking is that Dawn's rudeness, unprofessionalism, and poor customer service may have lost them a customer and if it continues, will undoubtedly lose them even more customers. Customers should be valued, not treated like second class citizens. read more

I put in a print job and wasn't called when it was finished. When I came to pick it up, I had to wait 10 minutes at the pickup desk for anyone to help me. There were employees all around, but no one could help me but someone in the back room on their break! read more

I wish I could put zero stars. This SUCKS! We bough a shoulder rest for a office phone and then they just took it from us! It was one cent, but we have the right to buy it! This is the worst. read more

A couple of weeks ago I called the Napa store to confirm that they had a particular printer in stock. When I got there though, it turned out that the guy who told me that was wrong, which was upsetting, especially because it was one of those very HOT days. But one of their employees, Carol, listened, REALLY listened to my story. That's when I started to feel better. She went on to get me a %10 discount, and said I could pick it up the next day after the delivery truck arrived. Of course the discount was nice, but the really important part was how well she paid attention. read more

Around 10:45 am today (3/6/16), I received the most impersonal and uncaring customer service from Daniel, Store Manager, at Office Depot in Napa, California. I had ordered items online and then spoke to someone at this store. I was told I could pick them up anytime as they would be stored; they had stuff dating back a year in their storeroom as they permanently kept them until they were picked up. Today I went in and was briskly told items are only kept for 48 hours and then returned to stock. I was not told this at all on the telephone by their employee. Daniel could care less and was quite robotic in his actions and words. It was futile in my trying to inform him what the employee told me as he cut me off and was not interested in what I had to say. This is and always will be viewed as very poor customer service, even more so from a store manager. I hope his fellow employees do not follow by example. Other customers in line were even showing signs of dissatisfaction towards his behavior. Negative stars for this person and store. read more