I was unable to cancel my online order. I made an order at 2 am. There were no available options to cancel.
My complaint is as follows: I was not allowed to cancel my order right after I made my order. There were no options available to me to be able to cancel my order.
The website needs to offer the ability to cancel one's order, if not, then it is a bad business practice.
If you do not allow people to cancel their orders then that is stealing. There was no way I could cancel it. Your business needs to fix this because it is like stealing from people.
Your business cant decide to refund my money because your business decided it doesnt want to refund money to customers so that it can steal money. I ordered 2 gallons of cleaning disinfectant at 2am. I decided I wanted to cancel the order when I found it for 65% less at another online store. There was no 'cancel my order' button. I looked under the HELP section, and the only options were to call them or do a Live Chat the next morning. I tried to do the Live Chat but it is closed overnight. Then at 10 am I called and got a machine answering service, there was once again, no option to cancel my order; I asked the machine service if I could speak to someone to cancel my order, and they transferred me, instead of to a person, to my account. I made a complaint on Live Chat, I asked why cant I cancel my order? I was told it is because my order 'has already been fulfilled". I took a look at my order status, it said "processing"; I told the Live Chat Agent that my order was not yet fulfilled, it was still processing. And she said, it doesn't matter, she still cant cancel it, and I have to wait for the item to ship and then I have to return it. I sent her a screenshot showing that my order is still processing and is not yet fulfilled. I told her I tried to cancel it at 2 am but I was unable to. She said, 'I am so very sorry, I cant do anything about that". I told her it was bad business practice to not allow me to cancel my order. They are stealing people's money online.
You can have your system engineers change your system so that you can allow people to cancel their orders. dont tell me that you dont have that ability. this is bad business practice. read more