I've never had an issue there with customer service. I use that store instead of having to wait for items to come via delivery. My only disappointment is when they out of stock on something I feel an office supply store should have on hand. read more

We had a quick question and we were totally ignored. He didn't even look up from his computer monitor. This is not the first time, but it will be the last. I'm going to Amazon. Just tried to support our local economy. Thanks for nothing. read more

They are always so nice when they check us out. I'm a teacher so I'm here a lot. I always have a good experience!(:

Very rude and terrible manners from merchandise pick up manager. Have shopped at the Kingsport store #382 for years. My business nor my family will not shop at any Office Depot stores again. Wanted to support local businesses but they need to learn how to earn it and show some respect. I guess its why most everyone turns to Amazon, they have always provided great customer service! Your loss Office Depot! read more

No help, spoke with a sales person whom had no knowledge of there job. Then told me i didn't use the right word when asking about a printer. Never will shop there again . I will take my company business elsewhere. read more

The company known as Office Depot is now a shadow of what was once a reasonable place to find office products. Specifically, I have been a customer on both the west coast and within this store whereby the staff and products have taken a nosedive in the last two years. The company appears to be hanging on by a paperclip with the staff acting as if they know it and don't give a care. The recent experience with a sales clerk was enough to turn me away unless it's a dire emergency. The attitude of the clerk was one of 'doing me a favor by being there and was put out if I asked for a price match.' So much for a shopping day, avoid the store unless you are desperate and are like the rest of us who avoid Walmart at all costs ! read more

I had to go to fax a paper to my insurance company. I am high risk for COVID. There was a mask policy posted but only 3 employees were wearing a mask. 1 had hers pulled all the way down. I counted 4 of 5 customers with no masks at all. This store is unsafe for those at risk for COVID. read more

I have done business with office depot for several years. The last couple times I order in the North Roan Store for printing services I have been very disappointed not only with the quality but the staff and management are rude and unhelpful.They are always putiing me on hold forever and mess up my orders after charging me a fortune.Yesterday I asked for the manager , tried to explain my circumstances of being quoted different pricing and overcharged and she called me a liar and said not to return . Well I will not after my order is corrected if it ever is after ten phone calls , three times coming there and several emails . Do not use them for any business printing or even personal. They are not customer friendly and do not care. read more

The best thing about this place? THEY DO FREE LAPTOP DIAGNOSIS!! yes...free! None of this "pay this much and we'll put it towards your final bill" that so many places do. They hook it up to some diagnostic thing (I actually didn't witness it but both my girls got their laptop problems diagnosed for free and it was very helpful.) and do basic testing. Got the impression it wasn't like the Geek Squad at Best Buy (that's a good thing). Just a simple quick FREE diagnositic with no pushy sales! I've been there for supplies before, pretty normal as far as office supply stores go. I've noticed they have some competitive school supply sales at the start of the school year. Their laptop prices were comparable to Best Buy and others. And in fact, I think I got an external DVD player there and it was a comparable price to Best Buy. Service was fine. If you're buying a laptop or computer supplies, it's worth taking a look to see what they have. And if you want a quick laptop check, take it there first! read more