This place has gone to crap and no one cares. Employees seem especially lazy and uninterested. Below is the email I sent in to corporate about them. They sent it to the store manager, but I never heard back from anyone.
Just want to share an experience with you I had at #85 in Irving TX yesterday (8/23 1:48PM), and why I'm never going back to that store again. I stopped by Monday to grab a few things my son needed for school, and grabbed 3 sets of the $2 earbuds that were on sale. Wednesday he tried one and it didn't work, so Thursday I stopped in to return all 3. What a nightmare that was.
When I walked in there was one register open and a woman named Pravarah (something close to that) checking out a customer. Except she was obviously irritated with the customer and arguing with her over expo markers. "Do you want this or not? What about this? Is this yours?" Short and terse. Finally that customer goes to get find something in the store as another customer walks up behind me, so P decides to call for more help up front. Office Depot Guy shows up and takes the second register and the helps the next customer in line. Another Office Depot young lady (brunette) walks up as well, but decides not to help and walks off. My thought was maybe register three did not have a drawer; but turns out she didn't want to jump in and help. OD guy is trying to help customer purchase MC gift cards that are on sale, but can't seem to get it right. P finally finishes with her customer, but keeps halting progress with the person in front of me because she wants to tell OD Guy how to do it, then call for more support, then shuffle things around, etc. In her (P) calling for more help, OD young lady finally comes back up and proceeds to open register 3 so she can help me. All I want is a quick return for $5 and change, one defective and 2 still in the package. She scans them, then she has to enter reasons, then she has to go find a tag for the defective one and scan it in. While she is doing this manager guy comes over and wants to switch out the drawer (money), in the middle of the damn transaction. Then she prints up my receipt, and then has to highlight on my original receipt what I returned (there were only 6 items total and 3 were earbuds!) Finally done and I leave, about the time OD guy finishes with MC customer and P finishes with other lady.
Roughly 15 minutes just for a quick return. Cashier asking for help multiple times and no manager shows up at all. When help does come it's only 2 people, and since the first person helped the second one walked away. OD young girl caused me to wait an extra 10 minutes just because she was too lazy to jump in and help the first time. P was a rude busy body and OD guy had no idea what he was doing. None of your employees have any sense of urgency or any concept of taking care of customers all the way UNTIL they walk out the door. They don't care. And clearly management doesn't care or at least one the three would have. I was literally standing there thing to myself, "This is what is killing retail, this is why it's going away. Because I would rather order online and pay extra than to have to suffer through this cluster." I just want to get to lunch and I'm stuck watching a three ring circus in slow motion.
And one last thing, no one even tried to help me when we came in on 8/20 at 6:57PM. And the store in North Irving, I'm not fond of either.
So for the many many years that I have shopped at Office Depot and Officemax, my final gift to you is the ten minutes it took me to type this up. I want to see retail do well, but for these stores I'm certainly not holding my breath.
Thanks for the memories and goodbye!
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