I emailed a one page homework sheet for my second grader to this location with just "For printing,…read moreplease." Response: The subject line in your email says "for printing please". ...we need to know what type of paper, what size, and how many please. The file you sent to us is 11.46 inches by 8.86 inches. Please let us know so we can accurately print your order. I can make it fit on a letter size sheet which is 8.5x11. Thank you, Sue When I got to the location, Sue yelled from the back, "Oh, he's HERE?!" and she stormed up to the desk from the back office, and lit into me starting with, "Lemme tell you something..." and gave me a four minute lecture on all the various sizes, colors, and types of paper they have. They printed it on paper that was almost like card stock, and charged me almost $5 for it.

This store has the best customer service! I went to them twice and in between those visits my…read morefriend too me to New Orleans to try and get my job done, all 3 stores in New Orleans couldn't do the job. So I returned to Covington, LA and they helped me.

I live in Oklahoma, in the Tuskahoma area, and this computer is for my 84-year-old grandmother…read more During a holiday visit and extended work stay, I initially brought her PC to Geek Squad on December 19, 2025 for service. When I was able to return on January 23, I was informed that the workmanship warranty had expired and that I would need to repurchase the service. This did not seem appropriate, considering the issue had not been resolved properly the first time. When I returned to pick up the PC, I specifically asked that it be powered on so I could verify that a fresh operating system had been installed, as discussed. Unfortunately, the computer does not have a completed operating system installation or system restore. As it stands, we are in a worse position than when we first brought it in. I was also told that Best Buy's service line is not connected to Geek Squad, and that because Best Buy refunded my purchase amount during the second visit, this automatically triggered a "stop work" decision. This was never clearly explained beforehand. At this point, I simply want resolution. If the store cannot ship the PC, I am requesting that a carrier be arranged to pick it up from the store. I currently have four open case numbers and have not received a single call or email with a proposed resolution. This situation has been exhausting and disappointing, especially given that this computer is for my elderly grandmother. I am simply asking for accountability and a clear path forward.

I went in to utilize geek squad coverage on something I bought from their website after a year. The…read moredevice had a defect that was unacceptable. I was met by a woman named Amy and an African American male. They were both rude and disrespectful for the duration of my visit. I was quickly shrugged off and it seemed they did not want to help me. I was polite for the duration and gave no word or action that warranted my treatment. I was ultimately told that I could not replace my device due to a third party seller situation set up on their new market place system. This was explained to me by Gerard, who was the only reasonable person I spoke to in my visit. The biggest issue I have is the fact that they still sell the device on their site and even offer geek squad protection (which I originally got) but would not replace it due to the third party thing. Why offer geek squad stuff if you don't want to actually perform it? I was refunded the money I paid in lue of the replacement/repair from geek squad. Overall, I had a bad taste in my mouth. Gerard was nice and respectful, but the others were extremely rude. They didn't seem like they wanted to help anyone or explain anything. This makes me not want to go back.

I dropped off two packages at UPS at the same time, but only one was delivered. The second package…read morehas had no movement for over a week. I called multiple times over several days for follow-up and eventually spoke with a manager. I was told that someone at the Covington hub said part of the label had come off. I offered to email a copy of the label, which I did, and the manager assured me she would forward it to Covington. It has now been over a week, and there is still no update or movement on my package. I even shipped packages through the United States Postal Service after this UPS issue started, and those packages have already been delivered. I also called the UPS customer service line, but there has still been no resolution. This has been a very frustrating experience with poor communication, unprofessional service, and no real help.

Super busy location but these ladies and gentleman are the A team . They worked quickly to pass the…read moreline of people along at rapid pace without compromising their customer care quality . The level of friendliness and attention to detail really surprised me . These nice wonderful people working under pressure made it look easy . Idk what up with the other reviews but this locations outstanding !!!!

I have made a purchase from this company is the past and decided to purchase again. I placed an…read moreorder and was put on the schedule for delivery a week and a half out, with a delivery window of 9-11am. On the date of delivery, DKI was a no call/no show. Someone from the office contacted the company and we were told that they will give us a call back...NO CALL BACK. We called again, and was told that it would be 2pm or we would could get it delivered the next morning. Finding out, the company changed our delivery time to accommodate UMC without notifying us. Time is money, and this has not only altered my schedule; however, I booked consultations around this delivery. The only resolution that they essentially came up with was 2pm or the next day.. Unprofessional... Not to mention the owner is the one who changed my delivery schedule to accommodate another company. Small owned business and/or minority businesses seem to be constantly put to the back of the line.

This is an exceptional business great products , with exceptional. Customer service above and…read more Beyond

As I was heading through Covington, I was in need of printing my DOT paperwork for my truck…read more Stopped in and saw Nathan and he took care of me right away! Super friendly and fast! Totally recommend Docucenter for your printing needs! Thank you Nathan!!!