I emailed a one page homework sheet for my second grader to this location with just "For printing,…read moreplease." Response: The subject line in your email says "for printing please". ...we need to know what type of paper, what size, and how many please. The file you sent to us is 11.46 inches by 8.86 inches. Please let us know so we can accurately print your order. I can make it fit on a letter size sheet which is 8.5x11. Thank you, Sue When I got to the location, Sue yelled from the back, "Oh, he's HERE?!" and she stormed up to the desk from the back office, and lit into me starting with, "Lemme tell you something..." and gave me a four minute lecture on all the various sizes, colors, and types of paper they have. They printed it on paper that was almost like card stock, and charged me almost $5 for it.

This store has the best customer service! I went to them twice and in between those visits my…read morefriend too me to New Orleans to try and get my job done, all 3 stores in New Orleans couldn't do the job. So I returned to Covington, LA and they helped me.

Just here to post a five star review because the 2 1/2 stars are undeserved. These people are…read moreALWAYS friendly, efficient, and helpful, but that's me. I come in with packages that are already taped and labeled and have not had any issues. The parking lot tho ? Ha ha... not so much fun :-)

Considering this location is walking distance to my house, I use it often. I have never had an…read moreissue, everyone has been helpful and accommodating. Packages being shipped out have been completely explained regarding time lines and cost. I will continue to utilize their services!

I made a huge mistake when my phone was misbehaving. I got a tracphone to hold me over until I had…read moremore time. The phone was defective. Donovan, phone specialist, literally spent 4.5 hours canceling my tracphone and activated a new phone . Tracphone customer service is horrible. They do not speak English well. Donavan was amazing!

I live in Oklahoma, in the Tuskahoma area, and this computer is for my 84-year-old grandmother…read more During a holiday visit and extended work stay, I initially brought her PC to Geek Squad on December 19, 2025 for service. When I was able to return on January 23, I was informed that the workmanship warranty had expired and that I would need to repurchase the service. This did not seem appropriate, considering the issue had not been resolved properly the first time. When I returned to pick up the PC, I specifically asked that it be powered on so I could verify that a fresh operating system had been installed, as discussed. Unfortunately, the computer does not have a completed operating system installation or system restore. As it stands, we are in a worse position than when we first brought it in. I was also told that Best Buy's service line is not connected to Geek Squad, and that because Best Buy refunded my purchase amount during the second visit, this automatically triggered a "stop work" decision. This was never clearly explained beforehand. At this point, I simply want resolution. If the store cannot ship the PC, I am requesting that a carrier be arranged to pick it up from the store. I currently have four open case numbers and have not received a single call or email with a proposed resolution. This situation has been exhausting and disappointing, especially given that this computer is for my elderly grandmother. I am simply asking for accountability and a clear path forward.

I have made a purchase from this company is the past and decided to purchase again. I placed an…read moreorder and was put on the schedule for delivery a week and a half out, with a delivery window of 9-11am. On the date of delivery, DKI was a no call/no show. Someone from the office contacted the company and we were told that they will give us a call back...NO CALL BACK. We called again, and was told that it would be 2pm or we would could get it delivered the next morning. Finding out, the company changed our delivery time to accommodate UMC without notifying us. Time is money, and this has not only altered my schedule; however, I booked consultations around this delivery. The only resolution that they essentially came up with was 2pm or the next day.. Unprofessional... Not to mention the owner is the one who changed my delivery schedule to accommodate another company. Small owned business and/or minority businesses seem to be constantly put to the back of the line.