my mom took her computer here to repair long ago. they told her that her 1k laptop is dead and charged her 40bucks. we took it elsewhere, it was a minor problem that got fixed in 20 minutes! free of charge. read more

FIRE NEVIN!!!! FIRE NEVIN!!!! FIRE NEVIN!!! OK - let me count the ways.... #1) I walk in on January 27, 2016 at around 11:00AM with my 4 year-old and I get followed around the store. OK, folks. I am a 55 year-old, home schooling father with a Ph.D. who has taught my 4 year old to memorize all the countries of the world as well as the entire Periodic Table of Elements, and so many other things. YET - for some unknown reason (I am a tall brown man), they look at me as some kind of social deviant who wants nothing more than to shoplift their shoddy made-in-China items. No. I wanted to buy a $40 lamp in order to illuminate the rug area where my son and I conduct our morning book reading sessions. Sounds simple, right. Wrong. Read ahead. #2) They didn't have the lamp except for a display model. However, no one was around to help for a while. I take the display item with me and walk to the front with my son. I wait for Nevin to finish with two customers. I ask if he has this same item in a box, perhaps in the back stock room, and could he check for me? OOOPPSS! Wrong move, folks. Because this is where Nevin obviously felt overwhelmed by the simple task. He calls for floor help. None came. Another customer moves through his line. I wait. He calls again for floor help. Again, nobody comes. Four more customers move through his line. I stand there, staring at him, hoping he gets the hints. OOOOPPS!! Wrong move, because little 'ol Nevin will not get the hint. He will instead continue on, feeling as if customers are interrupting him with his incessant daydreaming of a life that could've been. And he may even take some level of pleasure in seeing customers suffer. I didn't get it at first. But by the 30 minute mark, I could detect what looked like a devious smirk emerge every now and then. #3) "Sir, sorry for making you wait. We can actually order this for you," Nevin said. "True," I replied. "But I can just as easily do that from the comfort of my home. If you instead let me know what other Office Depot nearby has this item in stock, that would be much more useful and helpful to me." OOOPPSS!!! Wrong move. I actually asked for something that made sense. And that won't be tolerated at this Office Depot. Ever. "Sure," Nevin said with a rather blank look on his face. He finally flags down a passing employee. I explain to him my issue. "Just let me go to the back and sign in to the computer. I'll be right back," the employee said. He never returned. At the 45 minute mark, I stopped waiting and just left the store. You have been warned. Unless you know EXACTLY what you want, and can navigate to the EXACT point within the store where it is located - unaided, mind you - then you stand a chance of having a neutral experience. Anything beyond this which involves employee interaction is only going to lead to feelings of frustration. I write this in the hopes that my story will encourage thousands to follow my lead. Boycott this piece of shit store. Do it for the nation. Do it for your sanity. Do it for your self-respect! read more

I had a very upsetting experience with Office Tech recently. I had brought my laptops to them before so felt pretty comfortable with them. This time I was bringing a Toshiba laptop with pop ups and bad viruses. I brought my external hard drive and asked for them to back the laptop up before doing anything to it, but then to remove the viruses. When I got the laptop back the problem still was there, as if they had not worked on it. When I questioned who had worked on it and they researched, indeed they had handed it back to me without anyone working on it. They had said that a similar thing had happened in the past with the same employee who was helping me. When I asked them to fix it without charge, they agreed, but then when I heard from them they said the problem was more than a virus and something to do with my network adapter and motherboard It would cost $100 to ship it out of state and a couple hundred to fix estimated. At that point I decided to pick up my computer and go to a local business with folks I could talk to who would actually be working on my laptop. I am very disappointed with the lack of supervision, controls with Office Depot's Tech section. Every day there are different people on shift and it seems little communication between staff to make sure a customer's problem is being followed through on. They may have good prices on things, but I'd go elsewhere for service. read more

I got an email that I had a $10 certificate. When I tried to log in I was told I was locked out due to "security reasons" and call "customer service". I called cs and gave them all the info. they wanted, they then proceeded to transfer me to another number. I again gave them all the same info. This time they hung up on me. Poor, poor, poor customer service (or lack thereof). read more

I looked online last night for a product that was on the Office Depot website and said it was in stock at this location. When I got to the register with the item Gudrun ( I think is her name ) was very rude when explaining the item rings up as 1 cent so she can't sell it and had no reason as to why the item is still on the shelves. She was very rude and unprofessional. I guess I will find a Staples read more

Brought something here last week for two-day shipping. One week later, my package is still sitting behind their counter, in a sea of other unsent boxes. I would have been better off carrying the box over the river and through the woods to Illinois. read more

When shopping at this Office Depot you better have an idea where your items are located. The staff at this store are not very helpful, that is if you can find one. When you can track one down to ask a question, they either don't know the answer or are not very helpful. Good luck if you shop here! read more

I was so excited when this new, revamped location opened near me so I would not have to go to downtown Berkeley to get office supplies. After three tries of shopping here I will never go back. even if it means I have to drive farther, I will ultimately save time by getting the goods and services I need rather then leaving frustrated and empty-handed. Save yourself the headache and go to a different office supply store. and never ever try to ship something. read more

Went on on Sunday morning 7/9 on emergency print job and worker, Martina, was really helpful in formatting my job, giving me the options on volume and price and as with any large job there was a problem and contacted me and I agreed with her fix and she gave me a slight price break because it came out a bit off kilter. Couldn't ask for anything more! read more

Employees admit that they stock an insufficient quantity of computer peripherals, in this case portable hard drives, that are on sale. This is the illegal practice of "bait and switch." When the cashier informed me that the hard drive I wanted was not available, he offered me a different model that was not on sale, and then said I could order it and began helping the next customer. read more

as typical with all stores, these people just simply run away from you. everything is overpriced and poor quality. online shopping for me, no thanks read more

BOYCOTT OFFICE DEPOT! As a teacher, I've bought school supplies at Office Depot every year and gotten class sets of folders, composition books, etc. for the sale price. But this year, I walked in this morning, got 30 composition books for 10 cents each, but was told that I can only get 3 (maximum amount allowed according to the newspaper), and I had to buy $5 worth of other merchandise in order to get the sale price. Teachers are no longer exempt from their policies this year. We spent thousands of dollars every year to supplement our classrooms, and we wait until the sales come on to shop. Well, if Office Depot is going to do this, I will look for other places to get my supplies. I'm returning the erasers ($6.00) and the composition books ($.30) tomorrow, and buying from the Dollar Store or Target. The checkout person and manager were helpful, but their hands were tied. So good bye, Office Depot! Hello, Dollar Store/Target! read more

just a normal office depot store... although i found what i'm looking for and the staff were nice to me... the waiting time for someone to come over and help was more than it should. to my opinion this time can be less if the management will have their people more knowledgeable about the items at the store. other than that, i think its a good store to go and find that you need for your office or kids schools. read more