Great friendly service from the morning crew staffing the print center, think her name was amy but don't quote me on that. Was feeling good after that purchase. Alas the printer was defective, error code 00031, meaning internal jam. Since i had not put paper in the device and the repair online said i needed a screwdriver to repair what was likelt a daulty print head i was clear that this product was defective out of the box. Took it back for return, could not exchange as they were out of stock. I let the guy working the register know, he was disinterested when I told him the specific error code explaining why it was defective and not apologetic. Not that a defective printer out of the box is his fault but a basic principle of customer service is to acknowledge the customer's inconvenience and express interest in understanding the issue. So whatever, i don't need pampering per se and i know retail can be soul crushing work but i see how this place came by its low rating honestly. read more

It's a smaller store compared to others, but it has everything that I need to get through my business day. It's still my go to business supply stores. read more

Office Depot - Office Equipment Near Me - Berkeley, California

Lousy selection of electronics. Only a two week return policy and they sell out of date equipment.

Tried using the self-service copy machine today...: it wasn't working. Asked for help, but the printing attendant kindly informed me there were "jobs in queue" and they just couldn't interrupt them. Fair enough -- except somehow, I would've been charged $60 if I insisted. Sixty dollars. For not making copies. read more

I have been a customer for ages. Well run store. Staffs have always been great. I know what I need & where it's located, then move on. Convenient location read more

Office Depot - Office Equipment Near Me - Berkeley, California

After years of buying HP ink from this place, I just learned that they will take back empty ink cartridges and credit your account with $2 for every empty cartridge you bring back in. This is a perk that I wish they promoted as folks buy ink. (This applies to Brother ink and other brands too). Generally this location will have exactly what I'm looking for at a reasonable price. It's my go-to for all office supplies. Staff is super helpful when you can't find whatever it is you're looking for. read more

The man who works in the print/copy area, does not want to work. He pointed me to the self serve copier and told me that if I didn't go over there, I would have to wait until tomorrow. I agreed to wait until tomorrow and have him do my photo copies. He then gave me multiple confusing instructions in a span of 8 seconds. I asked him to slow down a bit. I also told him that at Office Depot stores, there's an email that customers use to send the photos and the print person prints them out. He says, "Oh! We don't do that here!" He's rude and there's no reason to be. read more

Came in for a company brochure to be printed and was helped by Deshaun. He was incredibly nice, patient and helpful. He went above and beyond to make sure we got what we needed and sold us on their Office Depot card because we told him we frequently needed prints and work supplies. By far the best Office Depot experience I've ever had. read more

Tom, the print manager is one of the kindest and most helpful people I have ever met. He helped me print wedding invitations and took the time to help me select different card stock colors and thickness, ensuring my designs showed up correctly. I signed up for business select so that he could help store the files I needed printing and I think it was well worth the price to have such a helpful human interaction in this digital world! I would come back just for Tom! Incredible human being! read more

Spouse uses this organization. Staff less and less stock unreliable. Many products. Not in stock

I took a snarky photo of the sanitizer and that's why they lost a star, but it's a cool spot! I came in and there was one person working the lines and he checked in with me, so I didn't feel like I was waiting around being ignored. There was a second employee and she was working on something, so I didn't feel put off by it. I asked him where the stamps were and he told me. I retrieved my stamp and made my purchase. I also, asked about dropping off used toners, not for credit, but to make sure they were recycled. I dropped them off. It went just fine. I'd go back again. read more

Office Depot - Nasty looking sanitizer? - Office Equipment Near Me - Berkeley, California

There is a man that works there, I believe he is a manager or asst. manager who is Just Plain RUDE! He was nasty to me on two occasions. The third time I was Done. I drive all the way to Staples in Pinole, and Ilive right here is Berkeley, but it is worth it not to give them my business. read more

I was picking up an online order for a friend at this Office Depot. It's located in a small strip mall with a parking lot where it's the main store. After entering the store, I wasn't sure where the online pick-up location was located so I headed to the Mail & Ship / Same Day Services counter at the back. I inquired about online orders and he pointed me to the shelves behind the registers. There are three shelves identified broken by last names of A-I, J-R and S-Z. I saw my bag with my name on it, grabbed it and was on my way. I guess there's no control because anyone can walk up, take a bag and walk out. Anyways, I guess if I had to come back for an online pickup, I know where the pickup shelves are. read more

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My grandmother received Terrible Customer Service from an Assistant Store Manager. She is an elderly person and needed help with the copy machine, and the manager was very reluctant to assist in helping. He was very rude and nasty. Grandma was totally disappointed in the service that she received. She have been coming here for several years and she have never been treated so bad. and what makes the matter even worse is that he was in management. He was a tall baldheaded, Hispanic man.. The worst Customer Service she ever received. I'm so disappointed how my grandmother was treated. Please talk to this man because that's not fair how he treated her and made her feel worthless and Stupid. read more

(Customer experience during Covid-19 Pandemic) This has been my go to store for many years, even before they moved from the now Whole Foods location. I pretty much can find what I need - and what I don't. To say that I have a lifetime supply of pens, pencils, highlighters, binder clips, paper clips, magnets, etc., is not an exaggeration. On this visit, I needed a ream of inkjet printer paper. They had a limited selection of paper brands available and did not have the brand I was looking for on their shelves. I chose their house brand and got a ream of both letter and legal sized paper. Keep an eye out when choosing printer paper off the shelves, I noticed some reams were damaged. You definitely do not want to load your printer with bent or torn paper. Other than that, the store is usually well-stocked for whatever I need. I happened to not be greeted when I entered the store, which for me is fine. I only care that someone is at the register when I am ready to conclude my purchase (which there was). The transaction went smoothly, the only stumble was my not remembering which telephone number I had registered for their reward program and had to try a couple of different ones. As for their reward program, since I don't purchase as much as I used to, I don't really use it. Shopping tip: If you can remember, arrange your items so the bar code is face up or visible. It makes it easier for them to scan with the scanner gun and there is less handling. Covid protocols are followed quite diligently. And Navin, who has been there forever was as always, polite and efficient. I like that. read more

Fast and quick service. I came here to print something. A staff member gave me an email address to send my document to and they printed it out for me. 1 black and white copy was $0.16. read more

Office Depot - Office Equipment Near Me - Berkeley, California

Minimally reliable. U gave to get names and gender ID of anyone u speak to. I called ahead about a product for istore purchase. 4 days later I get to the store No. Product ......We Don't carry it...... who did u talk to blah nlah blah Pathetic behavior and service. U can buy pens across the street at the dollar store....and they don't LIE read more

I have been going to this location for 5 years for office supplies. Today I walked on to get a stamp made. Cassandra at the print center showed me 5 options. I asked to see how the stamp would look printed on a paper to which she said,"we can't do that". I said, how about put it in a word document and print it. Simple solution. Cassandra made a face and told me,"NEXT TIME YOU CAN GO ONLINE AND DO IT YOURSELF. WE CANT TAKE ALL THIS TIME TO HELP ONE CUSTOMER" If I just go online, you would not have a job, Cassandra. You should just stay home and collect unemployment. read more

Quiet and big, Office Depot is the place to come inside to find your office supplies. I have come inside to get supplies for my personal work needs (Rubber Bands and Sharpies). I was approach right away when I enter inside Office Depot. That is good service to make sure that customers are doing OK. I do remember Office Depot where Whole Foods Market is located at. Thankfully it did not move too far from the old location. read more

Copies and scans, a lot, completed at the self service machines. Despite being self service, the staff person was friendly, professional, and helpful to me and the other customers. read more

It's in a close location. I can't do half a star, or a quarter. I would if I could physically do it. THE WORST CUSTOMER SERVICE EVER. This place is going to close. Went in to return an online purchase, which clearly stated on the website, that if there were any problems, with or without the reciept the online pick-up at site option offers worry free returns I bought something I didn't need, went to return it and as soon as I walked in the door the day after j picked it up, a guy being the counter gave me an off putting look like he did not want to help me. He asked for my receipt. I produced the email with the order number that said "ready for pickup". It had an itemized recipt clearly shown. Despite that, on the website itself it clearly states "if you don't like the return, bring it back within 14 days with or without the receipt and we can help you with a VALID ID. This guy, worked at the register Saturday, 12/16/23, at 430 had glasses on, eastern Asian decent, and off the bat did not even greet me and did not want to help me and questioned if I purchased the item there. I clearly picked it up the day before and stated that several times. He had not even been cordial or presented the option that if I didn't have the physical receipt ( I mean it was an online it says "no receipt no problem' option to pickup at the store) he could just look up my drivers license like it says on the customer service portion in the website "how to return". I felt discriminated against because he was stand off ish as soon as I walked in the door, no greeting or anything. Don't go here, you're better off. There's nothing here and everything is overpriced. Worst customer service ever. read more

you have the worst customer service at 10th Berkeley shelves are empty long lines no help on the floor read more

horrible service this two guys working on the register couldnt give me my paper after I paid for it fam shame showing recite is not enough now acting like a federal building when they looking like they don't have I.d's them selfs!! read more

Office Depot - Office Equipment Near Me - Berkeley, California

This Office Depot has everything you want: friendly staff, excellent customer service, and a great selection. The store is huge by Berkeley standards, clean, and well-stocked with everything you need. The manager Nate is kind, funny, and helpful. He's a problem-solver and warm with clients and staff. The cashier Navin is efficient and always prioritizes giving the customer the best experience. Victor the print supervisor is brilliant and experienced, and goes above and beyond with creativity to help people make their marketing and events truly special. Cassandra is dedicated, kind and detail-oriented. Livia goes out of her way to make clients feel special and taken care of, and she can put a smile on anyone's face with her service. Richard is extremely skillful and solving computer problems and finding the right technology solutions for the home or business. Andy is extremely knowledgeable, affable, and routinely goes out of his way to help customers get just what they're looking for. Brenda is a great listener and can help clients all over the store. Scotty works hard every day to keep the store well-stocked, organized, and running smoothly, and he brightens the store with his smile and great singing voice. Angela is dedicated, diligent, and a great storyteller. Deandre has charm and humor and will turn a first-time visitor into a repeat customer. All in all this is a excellent store with great staff. Shipping via USPS or FedEx is super convenient and much easier than at the post office. Printing documents, flyers and more is convenient. I would recommend using the Office Depot website to order any printed material because it is fast and easy. This is a great store and the people who work there are gems. read more

Turned around business cards in under 2 hours for super reasonable price. They don't show up under "print shops" in yelp, but they were open when no other print shops were. Super easy. read more

I run a small business and I needed to print a small menu fliers which I emailed to them and later call them n ask how long will it take and they told me to pick it up that day around 11am and when I got there it wasn't ready and a black dude made some random excuses and told me to come 2 hrs later so long story short I went there after a day and it wasn't ready yet !!!this is ridiculous. I felt like they don't value the time of the customers and definitely won't recommend anybody to do any printing work with them!! read more

I came in today and Martina and Miles went above and beyond with their personalities and can-do attitude. It was really a great turn around from mid- Covid. When I arrived before it was very hard to get someone that understood what I was looking for. But today these two customer service providers made my request very easy to process. I was literally on the phone with a friend of mine saying "oh I'm about to walk into officeDepot let's hope somebody knows what I'm talking about today." And then boom Martina in Miles.!!! read more

Office Depot was the only office supply store that carries computer paper (ones with holes on both sides) buy: one carton with duplicate ($80ish) -was in the $20's months ago, 1/2 year? take outs: -sign up for something, get 10% back, usuable only at Office Depot..... -service ok. read more

This store is horrible. They have displays out for printers/scanners they don't have. There are stacks of incorrectly placed items so you think it's one price but then when it gets rung up it's different because it was in the wrong price tag spot. The staff all seems to be moving underwater, like they're only half awake. There's half a dozen of them wandering around but it still takes ages to get one of them to help you. My visit here today was a complete waste of time and I will not be returning. And another thing: The place absolutely stinks! I couldn't figure out what the smell was but it was repugnant. read more

I've been coming to this Office Depot extremely regularly (2-3 times a week) for the last 2 years so I've seen the ebbs and flows. Victor consistently stands out as an awesome employee (one that when he leaves, it will be a huge bummer!) I can't say the same for the new people there. Hopefully they can start to show up because they are definitely not problem solvers. Super slow, don't seem to realize that if you don't have an answer, you should find someone who does... etc. read more

Probably some of the worst customer service I've ever received. I came in looking for a couple of Bankers Boxes. Asked an associate where they were and found several single unit boxes. Picked two and headed to checkout. The cashier told me they came in packs of ten and I couldn't buy just one. I explained that there were not displayed in a pack and that their own website sold them in individual units. She called her supervisor, who I could see, to ask if she could sell them. This insolent "boss", rolled her eyes, put her head in her hands. Waited a good 20 seconds before responding that they wouldn't sell me the boxes. I was stunned. I guess Office Depot doesn't need my business. They certainly won't get it after this. read more

I see why this has only 2 stars! THE MANAGER IS INCOMPETENT! I wanted to purchase a hard drive. The checkout person asked the manager to get it out of the locked cabinet. We waited awhile as the manager had a very lengthy and unnecessary conversation with the person she was checking out. The manager had forgotten she needed to help this OTHER customer (me) by the time she'd talked about how she was from Germany, etc. etc. with the other customers. Oh- they didn't have the drives in stock after all, so I had to go through a return. Frustrating , but fine- my cashier handled it quickly. (Manager did not apologize at all) the cash register freaked out in the middle of this, and when the cashier asked the manager for help, she called over someone who had no idea what to do, nor the authority to do anything. (The manager decided to go back to checking folks out in the other line). At this point, I stepped in and told the manager to put this second cashier/floor person at the checkout line so she could handle my useless transaction which had now gone on for 20 minutes or so. Office Depot- you earned zero dollars here- and gained more than one frustrated customer. This could have been avoided if the MANAGER had grabbed the hard drive from the cabinet in a timely fashion to begin with, or had directed employees better after difficulties occurred. Why do I keep writing about the German MANAGER in bold? Because as I left, instead of apologizing for her poor actions, she told me she was going to have a word with the cashier. The cashier was just fine... it's abundantly clear to me that this MANAGER is not effective and is bringing down the store. I'll be shopping elsewhere for my office products, even though this one is quite convenient to my house. read more

This place has the worst customer service. If nothing else, i just can't seem to understand why no one asks the main cashier (Indian man in his fifties ) to NOT pick his nose for a full transaction with a customer and then TOUCH THE RECEIPT with his nose picking hand right after. He answers the telephone mid transaction and barely acknowledges you WHILE making you feel like an issue. That's skill. I come here doe to convenience but I'm never not amused and shocked. read more

Worst experience ever!!' I have printing done often here but today was the worst. Eugene in the print center was so rude and unhelpful on my next visit I will leave before dealing with him. read more

Horrible experience today. I came in to buy a ten ream case of paper because it was $20 less in-store only. So of course the store display showed the higher price! They are crooks! The so-called manager (without a name badge) was going to try to help me after he helped other customers, so I found other items to buy. When I tried to buy them, the prices were higher than the shelf price and the awful manager did not believe me. I went back to the shelf to show him, but he'd moved on to other customers. Monday I will phone corporate! read more

I have worked with Victor on many projects over the years and I can honestly share that I have never been disappointed in the work we produce together. Victor is patient, creative and demonstrates great initiative in not only completing the project but making sure that it looks as great as possible. From posters to fliers and simple copies- Victor has always been such a great asset to my team. In fact, we consider him as our fellow employee because he makes us look so good! :) Victor's work and helpful, kind personality keeps me coming back even though I now work in a new office in Marin and live in Hercules. Victor is a great asset to Office Depot. read more

I tried to buy a carton of copy paper online. It was hopeless. I called for customer service, and they told me that I was on my own-the problem--It's against their policy for me to make an order and pick the order up in my store. I live in an area with lots of porch thefts, and it's such a hassle to call police-fill out forms. Office Depot-OfficeMax don't seem to realize that the chances are high that I'll buy something else if my person is in the store. OfficeMax and Office Depot are so far behind the online technology and entrepreneurship of a lumber yard. I called the local store-and they kept saying over and over that I had to pay before an order could be processed. I told them that of course I knew that.. A person pays to get an online order processed. What's wrong with them? read more

Miles provided outstanding service today! Pleasant yet professional demeanor. He also went above and beyond in customer service. It's refreshing to have positive interactions, especially with all that's going on in the world these days. Thank you Miles :) read more

Severely mismanaged. While checking out my items, I asked the clerks for a chair that was on display but not publicly stocked. The man helping me went to get a scanner, and took a while coming back. The scanner showed that 2 of the chairs were in stock, but he couldn't find them. I started walking around the store to help. After a while he threw in the towel and said they didn't have them. 40 minutes of my time wasted. And he was helping *everyone* that approached him. I can appreciate that, but it left me just standing there a lot not knowing what was going on. Other clerks in the store definitely could've stepped in to help folks on the floor. We looked at getting the chair delivered, but to get their 30 off 150 deal, all the stuff in my cart would have to be ordered online and delivered instead. What a crappy system, on top of a shitty, time-wasting experience. Lady paying in front of me also seemed pissed. She had all these big, loose items, and asked for a box. Office Depot crushes them up. Ok. The clerk then tries to put all her items in a bunch of small, grocery market-sized bags. Lady gets the most "WTF" look on her face, recomposes herself, and asks for a bigger bag. We were all perplexed by how her request for a box to hold her stuff translated to getting the bags you would use for pens and post-its. read more

I rarely have a good experience there. There is just a sense of apathy and avoidance of customers looking for assistance. Once I had to leave without all my things because their credit card system was down and they had to hand dial every per chase and it was taking forever. My last visit, (to get the things I had to leave without) there was a hold-up in line because a bar code wouldn't work with their system. (OFTEN HAPPENS, because general sloppiness internally). The line was backed up, someone got on a register finally and she waved the people at the END of the long line to come over. I'd been waiting long and was near the front of the other line, which was frozen because a lackadaisical employee was sauntering around the isles looking for a bar code)_. When me and the other casher pointed this out, the cashier coming on just shrugged in front of us. like "Too bad for you.". I went ahead and asked if I could move over and the person in the new line said that would be fine (since the cashier REFUSED TO. Then she completed my purchase and I'd forgotten to give my phone number for the discount. I said, "Aren't you going to ask me for my phone number?" She said, "Awe, it's too late now." AND THIS WAS THE STORE MANAGER!!!!!! I started going to Office Depot because Office Max was the worlds worst in this way. But now Office Depot is just as bad if not worse. Not ALL employees there are just calling it in. Tony in the copy center has a big heart, but mostly it's just a zombie zone for employees who are miserable in a miserable corporate culture. I really hope Office Depot realizes that they cannot compete with online shopping by creating such an abominable customer experience. read more