UPDATE: Jen responded to my email within seconds and even called from her personal number. She…read moreempathized with my situation and invited me to come in this evening and explained that they are having service issues with their current phone provider and that they do have a voicemail. I really appreciate the prompt follow up and accountability, and I'm excited to go back in and get a bra that we're sure fits *perfectly*. My other bra is wonderful so I have no doubts I'll be able to get this resolved. Thank you, Jen!! --- The service was absolutely lovely, but I'm disappointed I left with a bra that has a band size too large after a fitting on Saturday. Their location is quite far from me so I tried calling at 11 AM and have called 3 times since, trying after 30 minutes each time. I haven't been able to get through at all, and I'm disappointed that there's no voicemail. I ended up emailing them and will update this review with how they respond (if they're able to). If you have a phone number associated with your business, please make sure that it's either available to be called or at the very least, have a voicemail. Forcing customers to either A) Travel a long distance to speak in person or B) call multiple times is frustrating to say the least. I sincerely hope they respond positively to my email and are open to either an exchange or refund. The only reason why this review isn't a 1 star is because I absolutely had a wonderful time at the bra fitting and both individuals were very personable.

I stopped into this store hoping to be fitted for two new bras. The store was completely empty, yet…read morethe owner told me I would need to come back on Tuesday to be fitted. The interaction felt dismissive and quite rude. Given that this is a high-end boutique selling very expensive bras, I expected a higher level of customer service and professionalism. Unfortunately, I did not feel valued as a potential customer and will not be returning. I would not recommend this store based on my experience. Thank you for taking the time to respond. I'd like to clarify that my concern was never about your appointment policy. If fittings require appointments, I completely respect that. What I did not appreciate was the manner in which I was spoken to when I walked in. The tone felt dismissive and unwelcoming, which is why I left feeling disappointed. After leaving, we sat outside at La La Land for quite some time and did not see a 3:00 appointment arrive at or shortly thereafter. Regardless, whether a client was scheduled or not, professionalism and courtesy are what I value most in a retail experience -- especially in a high-end boutique setting. We all have challenging days, and I genuinely understand running a business solo. However, it's never okay for a customer to feel spoken down to or unwelcome. I stand by my experience and wish you well.

We forgot to pack something while on vacation, and we were able to successfully obtain it here. The…read moreselection of all kinds of items is huge, including loungewear that you could wear out and about in the world, which this genre of store in other towns often doesn't have. I bought a super cute cropped t-shirt with "Fascinations" in college varsity lettering which I will now proudly wear in public. There are so many windows in the store, and having lots of natural light makes the shopping experience pleasant. We received great service as we were deciding between items and checking out. We actually stopped at this location twice, because my husband didn't tell me about a lingerie set that he saw on the clearance rack until after we left the store. A day later, it was still there, and he was right, it was "can stop thinking about it" worthy!

Tamia & Torin are great here! Super informative and the store has a wide selection of everything…read moreyou'll need! Highly suggest shopping here and the price of everything is competitive!

Fist time visiting Secrets...OUTSTANDING! My girlfriend and I have shopped many others over time,…read morebut we have to say that Trish made a fun experience GREAT!!! She was knowledgeable, funny, very comfortable to hang out with and really listened before offering her expertise - it was like having our own valet that we could have as easily been hanging out with socially. (more like a cool friend than a valet though). Trish has all of the answers for any question you may have, and All of the other folks were also very cool and happy to be there! They have everything you need/want, and nothing you don't...very well thought out inventory and quality products; everything mechanical carries warranties and they have just the right selections without a ton of other stuff. The place is very clean and well set up, no clutter. We are happy we found Secrets! We are return customers for sure!! Thx Trish!! See ya again soon...

Rude white ginger lady with messed up teeth needs a attitude check. Today I was trying to purchase…read morea pair of $70 pleasures and had asked if I can get a pair without marks on them/ a pair that people clearly haven't been trying on , she then asked me what marks and I showed her and she walked away to have her employee tell us they don't have any other pairs in the back just rude

Hidden gem of a place frozen in time. Definitely worth checking out if you like old school vintage…read moredeadstock stuff. The employees are always nice there, decent prices on things as well as a broad selection.

Now I know I have this thing for Fascinations but this is one of the best stores I have been into…read more HUGE selection of porn. An incredibly large selection of dongs, toys, bathing suits, panties, night club wear, hosiery, lotions, oils, shoes, magazines, bondage, latex, whips, chains, and did I mention they are also a smoke shop? They have plus sizes and their shoe selection goes up to a size 14 for you beautiful men and women out there. Seriously take your time and see what they have to offer, you will be like a kid in a candy store. I was excited to see that they have the Sybian but not to be left out they have the Venus 2000 for you guys. They will also buy those old pornos you don't want. Things are perhaps not too organized but that is the fun of the store. They do have some items on sale and if you buy 2 movies, you get the 3rd free! They are open late on the weekends until 1 am.

There are numerous reports online of a male owner of this store engaging in criminal levels of…read moresexual harassment against customers. This guy should be in prison. Stay far away from these people.

As others have said, the store is very run-down. But it has a good stock of larger size bras. The…read moregentleman who owned the store died in November and it is unclear whether it will stay open or be sold so call before you go. The woman running the store is only working part time. She did a good job of fitting me. I bought two and went home to find them on line for less than half what I paid in the store. But being measured and fit was worth the difference in price.

I was walking by looking for a coffee shop and saw a sign saying locally made lingerie. I just had…read moreto go inside to see what I could find. The customer service is very friendly and excellent. I was helped by Lily she was great and knew about all the different styles. I was able to find size and purchase an outfit. I do not live in the area and the outfit will be shipped to my home on a few weeks. I am looking forward to receiving the outfit in my size and will update this review with pictures once I receive the outfit. Lots of fun styles and friendly customer service.

Amazing handmade intimate wear and so much more. Recently they started making bike shorts and other…read moreathletic wear plus stuff for your mini me. High quality always. They always (3 or 3 for me) get you the custom orders within the time frame promised. Their location is right in the central area of Phoenix by the university and easy to find. Their maternity / nursing products are the perfect way to make a pregnant lady feel beautiful at a time when sometimes that's super hard. Every time I have been into the store the actual owner is in there sewing her creative little heart out and it makes me respect the hustle that much more! Natalie is a freaking rockstar. They are always super welcoming, friendly and helpful when you come into the store or simply place an order online.

We normally go to Facinations when looking to be adventurous however, tonight we decided to try The…read moreCastle Superstore. It's been a long while since I've been here and I have to say, they have come a long way. I remember these stores being the "lower class" version of what they do compared to the other place but I was pleasantly surprised at how nice this store was. Very well stocked and merchandised and the entire store was clean and well lit. The prices seemed to be comparable to other companies so if you need an extra spot to try and fill your needs, this is a great option. There were two people working and they were helpful but we felt a little overbearing since we originally had told them we were just browsing. Had it not for that, I would have given 5 stars. So if you and your partner are feeling a little frisky and adventurous or even if you want to play by yourself, check this place out and I'm sure you'll find whatever you need!

Excellent customer service, Nobody beats the selection of…read moreinventory they offer. It is absolutely phenomenal, they offer a wide variety to choose from! Best thing is, they always provide ways of getting more bang for the buck here. The prices are excellent!