Very Disappointing Experience
Unfortunately, our stay was far from what we expected.
Before driving over two hours to the hotel, I called to confirm the address, yet we were still given incorrect directions. When I called for assistance, the receptionist was unable to properly guide us, causing us to arrive late to the winery experience we had booked through the hotel.
Although we were assured our late arrival wouldn't be an issue, we still waited for the experience to begin, and what was advertised as a two-hour winery experience lasted only about 35 minutes.
The biggest disappointment was the complete loss of running water due to a broken pipe. We were told it would be restored within 2-3 hours, but we had no running water or working toilet for the entire night. The next morning, the shower only had cold water, and the toilet still would not flush. Someone was sent to our room just 15 minutes before checkout, which was far too late to resolve the issue.
While I understand unexpected maintenance problems can happen, the lack of communication, inaccurate expectations, and failure to provide a timely solution or any effort to make things right made this a very disappointing experience.
I hope management addresses these issues so future guests receive the level of service expected from a property like this.
Mind you the was about 3 weeks ago now still waiting for someone to reach out like they promised they would for our money back or another choice we had was 2 night stay on them but of course I haven't heard back and I have reached out about 3x now read more