Excellent work, after finish , bathtub looks like new. Save money and time. Did 3 bathtubs all…read morelooked good after finish . Highly recommend. Will use again.

They did an amazing and neat job. Looks like it will last for a long time. Very satisfied.read more

This review is long overdue, but let's just say Julia and her partner saved me ahead of my senior…read moreparents visit to NYC. My bathtub was in serious need of help as it was peeling and otherwise discolored and unsightly. No amount of cleaning could salvage it. Having bad luck elsewhere, I called Prime Bathtub, and spoke to Julia. She heard my reason for my tight timeline and she did everything to get me scheduled right away, and she and her partner were able to fit me in SAME DAY last minute. They offered me a very fair price given the fast turnaround -- I felt so lucky and relieved! She was personable, professional, and communication was top notch. Also, her partner was on time, uber-professional, did an amazing job, worked so hard and efficiently, carefully wrapped fixtures, and cleaned up so well afterwards. I felt comfortable with him working in the home and even my super complimented me on the bathtub refinishing! Oh, and Julie was amazing and sent after-care instructions/PDFs and suggestions on cleaners to keep the tub looking great for a very long time. :) Thank you so much for your kindness that day. It made a huge difference and I was so appreciative.

I was seeking service for some time to get a sink and bathtub refinished and reglazed. After…read moretalking to several vendors, I'm so glad I found Prime Bathtub & Tile. I filled out a form online at https://refinishingprimebath.com/best-residential-and-commercial-tile-whitening-nyc/ . Within a day, I was contacted by a service agent named Julia. Julia was responsive, professional, and easy to work with. I sent a few photos by email and immediately got an estimate for the job. The vendor was accommodating and provided a fair market price for the work. The service agent came as scheduled and provided great service. He came fully equipped with all the things required to do the job , including an exhaust and his body gear. Minimal dust and fumes. The work was done carefully and turned out nice. Recommend.

G&G tub and tile was great. After some research, I saw that they had a number of good reviews…read more While skeptical at first, they came and completed the job without any issues. I would recommended them to rfglaze your tub. Note to customers- be ready for a strong odor. You will not be able to vent your bathroom the first 24 hours while the glaze dries. And it took several more days after to reduce the odor. Further, there was a light dusting in all surfaces that needed a wipe down.

I gave 2 stars here because the owner / manager was really nice. Unfortunately, he had subpar…read moreworkers who did a horrible job on my tub. After I sent photos he apologized and explained that his good workers weren't available. He actually redid it months later for no fee which was really nice. However, that job wasn't good either and it started to peel about a year later. what a pain to deal with.

This company needs to stick to what they know best which seems to be Epoxy Flooring. I would not…read morerecommend them for any other type of job because they do not know what they are doing. Left everything a complete mess. Was not happy with our job at all.

Superior quality, techs and customer service. My tub was in great condition but needed a color…read morechange. I was extremely happy with the level of communication, competitive pricing and how prompt they were. Highly recommend.

Very professional and great service! They made my bathroom floor, wall, shower and kitchen counter…read morelook new.

We had a fantastic experience with Irvin at Stone Guys. He was right on time, took his shoes off…read morebefore coming in the house without being asked, took special care to make sure our floors and furniture were protected and cleaned up so well afterward. But, best of all, he got the etching out of our marble table and sealed it beautifully! He worked quickly and efficiently and we are thrilled with the result! Highly recommend!

I originally began to look for a contractor to resurface and reglaze my bathroom, so I began to…read moreseek out several different contractors to find a contractor who would best suit my needs for the job I needed performed. I narrowed the contractors down to two contractors one that I found online and one through Angi list. I decided to go with Superior Porcelain Resurfacing after being told that there was a five-year warranty against any issues including fading of the paint, rust, and peeling and they received a decent amount of starred reviews. Adam stated that it would be a two day timeframe from start to finish to complete the work. One day would be prep. The second day would be painting he originally showed me the bathroom saying he knew there were drips from the paint but not to enter the bathroom for 24 hours after the work was completed, and he would be back to fix the issues. I did not enter the bathroom for 48 hours to allow for ample drying time, but also to allow the smell to subside. When I entered into the bathroom, I was really disappointed and annoyed at what a terrible job was actually performed on my bathroom. I immediately contacted Adam, expressing my displeasure of such a sloppy job that was performed. 1. Adam, never returned to clean up his mess and left it for me to actually take off all the paper and cleaned up the mess that he left behind. He states online that he completes a job from start to finish, including the prep work and the cleanup, which is false. 2. There was not only a couple of drips. The whole bathroom had dripped marks all over it showing a truly unprofessional job. 3. Because Adam did not sand and clean up the sanding, it left a gritty texture which cannot be shown in the photos they can be felt in the bottom of the bathtub, which he had asked if I wanted a rough texture or a smooth texture, which I expressed that I wanted it to be smooth from a prior experience that I did not like the rough texture. I also mentioned to Adam that it was not only the bathtub that was gritty, but also throughout the walls that it left a very un smooth texture which is not at all what I asked for. 4. I originally requested that the whole bathroom be painted white, including the prior tiles, which were an off-white which Adam stated would match up to the white he was painting, so he covered the original white, which I brought to his attention that I did not believe that it would match the white that he was going to be painted and he stated don't worry it will and I expressed to him that I hope so because I don't believe it will match the white that he would be painting. 5. I also stated That the original Blue color that the tiles were was showing through the white and you could still see the blue underneath again something that was not addressed correctly during the work that was performed. 6. Upon further investigation of the bathroom, I noticed that he spray-painted my extremely expensive Moen showerhead, the shower bar for the curtain, the light fixtures, the outlets, the side of my vanity, which was just purchasing a year ago when I had a contractor come in and redo the bathroom, the screens to the window, and the accessories such as a towel holder in the bathroom. 7. Adam then stated he had to return to them redo the bathroom which he did a month after the original work was performed Furthermore making it very inconvenient for me to then have to take all of the items out of my bathroom, a second time. 8. When Adam returned yesterday to redo the bathroom the first thing he stated was he wanted more money! When I responded that he saw the original job, everything was discussed with him from the beginning and not only was given a quote but paid on that quote for a job that was not done to my specification or satisfaction. He then arrived with an attitude express, expressing his displeasure for having to return and also not being able to receive additional money. This behavior absolutely makes me believe that he will not honor his five-year warranty as he originally stated. 9. He entered and immediately got to work after arriving late and saw that a good 70% of the bathroom was covered in blue tape showing all of the mistakes that I could find so he could locate it easily. When Adam was done completing the work, I pointed out that you could still see the blue coming through the white, which he stated there was nothing he could do about that and no one would really see it anyway. I stated that no one else paid the bill but myself. I continued to bring, to his attention, the damages that were done to my bathroom in which I was told there was nothing he could do about that so not only am I out funds for a very poorly job performed on my bathroom, but also additional funds to have to replace all of the items that were damaged in the process of the work that was performed. I would definitely not recommend this company to anyone

Ammmmmmazing. Amazzzing. Need floors and entire porcelain bathtub and walls resurfaced. Absolutely…read moreworth it. He was polite and very informative on long term care so it doesn't damage. Btw 5 YEAR warranty. My photos doesn't not do it justice. Absolutely flawless. Also very important the clean up after the work was done was great. Absolutely spotless.

If you are lucky enough to have landed on Grout Pros' NYC Google listing, please do yourself an…read moreimmediate favor: stop stressing, end the analysis paralysis, step out of the panic loop and contact Elizabeth and Daniel ASAP. The universe is positively intervening in a way you cannot even fathom right now. I say this because I was YOU less than 48 hours ago. My nightmare started when I hired a "contractor" through TaskRabbit with 600+ five-star reviews to fix and paint a peeling bathroom window along with some regrout touch-ups. Straightforward, right? Well, on Day 2 at 6pm on a Thursday, less than 72 hours before my guest's early Sunday arrival, he scurried away mid-job and left the window's wood and metal frame in worse condition than when he started. He used a chemical paint remover that compromised the surface, then left when things got complicated. No referral. Just a "sorry" and out the door. Now I had less time, a worse problem, and no clear path forward. Enter NYC Grout Pros. Elizabeth initially told me they were booked until Monday, which I understood, but once she heard my timeline, she led with empathy and assured me she and Daniel would make Friday work. It felt like a miracle! I went to sleep knowing I wasn't alone. Friday, Daniel arrives around 2:30pm, and what struck me immediately was how supported he was by his team. One of his colleagues--on THEIR day off--came by just to deliver tools and materials he'd need. That level of coordination and sacrifice, especially under pressure, is rare. What Daniel walked into was no longer simple. The wood had been compromised, sanding was difficult, and the timeline ruled out conventional approaches. He assessed everything calmly and made a critical call--the current path wouldn't get this done in time. At 5pm on a Friday, without hesitation, he drove nearly two hours through West Village traffic to his shop in Westchester to custom cut wood for my window and source the right materials to actually solve the problem--not just patch it. He then drove back into Manhattan, arriving around 8:30pm, and worked until 11:30pm. And, true to his word--came back by 10am the next morning, on a Saturday--HIS day off--and a day where he had meaningful personal commitments, and still worked until everything was completed to the highest standard. The Result: the window was fully repaired, the grout issues were smoothed out, and the bathroom was spotless/usable. I was able to keep my promises to my guest because of Daniel. But what impressed me most is who Daniel is as a person. He is not only exceptional in his craft--he is an even more exceptional human being. I was under pressure. I had already lost time and money. I was dealing with someone else's poor judgment. And Daniel kept reassuring me: he was on my side, he wouldn't abandon the project, and he would get it done. Although I was a complete stranger--one of millions of people in NYC--he treated me like a longtime friend he was willing to move mountains for. And boy did he. He never made me feel like a burden or like he'd been stuck with a bad job. There was also a generosity of spirit that permeated his work. My partner had ?'s about installing new flushmounts, and Daniel took the time to coach him through an example so we'd feel confident doing it ourselves. One micro-moment spoke volumes. After hours of driving and working late, he still cleaned thoroughly--bathroom spotless, tools neatly placed. As we walked out, he noticed dust from his boots in the hallway and instinctively dropped down to clean it, saying he didn't want to leave the building that way. That level of care--at the very end of a long day--is not something you can fake. I also appreciated how highly he spoke of his team, especially Elizabeth. It's clear they are a close, experienced group that genuinely support one another--and it shows. What they did for me went far beyond fixing a window. Hearing "I got you" felt like 1000 pounds lifted off my shoulders--I've found my dream creative partners and I know I can trust them with any project moving forward! And so should you!

They always do a great job for us. Have used them multiple times and never had a problem.read more

Due to co-op and budget constraints, my project was a little unique. It involved both LVT…read moreinstallation and hardwood refinishing after the removal of old carpet. The team took the time to walk me through various options and find the right solution for the space. The LVT looks fantastic, and I was especially impressed with the hardwood refinishing. They restored the old floors beautifully and achieved an excellent match with the existing wood flooring. Despite mixed flooring, they did an excellent job making the floor feel seamless and intentional throughout the apartment. Everyone I worked with was patient and professional throughout the process. Melissa was incredibly helpful with all of the co-op paperwork, which I especially appreciated since this was my first co-op renovation. Angelo was on time for the estimate and helped me work through different options and narrow down the right LVT samples. Dave was outstanding from early talks to managing the day-to-day work - he was communicative, responsive, and always willing to answer questions. He also helped select a stain that blended beautifully with the existing floors. All of the work crews were punctual, respectful, and clearly took pride in their work. Throughout the project, everyone at Spagnoli was incredibly accommodating and always took the time to address questions and concerns, making the renovation process much less stressful. I had spoken with 10+ contractors and narrowed my search down to two flooring companies. Had a better feeling about Spagnoli, and I'm so glad I stuck with my gut and chose them. The craftsmanship, communication, and customer service were outstanding from start to finish, and I would gladly work with them again on any future flooring projects.

I had water damaged wood floor and I need find the best way to repair to make landlord happy. I…read morehave brought in so many contractors, some of them were just okay, some of them were in bad faith to want me to replace the whole room, that was crazy since the damage was confined in a very small area. I almost lost hope, finally Spagnoli flooring saved my life. Angelo is the best, I can't say enough good words about him. He is so knowledgeable, so patiently walked through all my concerns and questions, gave me honest opinions and offered me simply most efficient and economical solution that actually can deliver the result I want. Not only I am impressed by his expertise, but also I truly appreciate his honesty and integrity which a lot of contractors don't have. The company is also very well run, I can always receive quick and direct responses, even the front desk lady is so kind, polite and professional. Spagnoli flooring will always be my first choice.