This is one of the worst pedicures I've ever had, the cleanse, "massage", and exfoliation wasn't done step by step -- she threw it all into one and massaged me with exfoliant which was so uncomfortable my legs were turning red, so she stopped, rinsed and just put a towel on my legs. No lotion was even applied after that, or massage even finished like my friend next to me received. We purchased the SAME pedi, but received a totally different experience (she had Mikita -- who was so wonderful to her).
Next I was moved to get my acrylic set on, with a new person (onto person number 3), who asks what I want and I showed her the picture from THEIR site. Without giving me a chance to look through the colors, she lets me know "I know what colors these are" and gets them. I wasn't even upset by this, I figured she knows her shop and products. The deep fall colors I wanted are NOT what she gave me, they are incorrect and my set looks like it's for Valentine's Day, and not Thanksgiving, though I will say, for the 30 mins or less she flew through putting this set on the shape wasn't the worst I've ever seen.
Finally I was moved not to the privacy of the waxing room, or another area where I would lay down to have lashes applied, but right to the first PEDICURE chair in the front of the store for everyone to watch. This service was also performed by a completely different person having a total of four people throughout the visit. I explained this was my first try with lashes and I wasn't sure of the process other than my online research and videos I had reviewed, so I had just a few questions. That was ignored and I was told to just pick my length, I chose a medium length and fuller pieces (this was not the individual lashes and also not a strip, but a smaller version, something between the two aforementioned options) to be applied for a thick, but more natural look. During the process I felt my eye start to burn as she was forcefully holding my eye open during the application process and her nails digging into my forehead while I looked at the ceiling, at some point she dripped glue and my top and bottom lash was stuck together, being my first time I wasn't aware until she handed me a mirror and saw she applied lashes to my WATERLINE, not in the lashes, not on top of my lash line, the sensitive skin underneath my lashes and glue was getting into my eye every time I blinked. I told her this during the process and she told me "no it not", the lashes and glue made my eye so irritated I asked for them to be removed because I couldn't even blink correctly. At first they charged me for the lashes, and then when the shop manager (I'm guessing, but she was the one walking around and talking to everyone) heard my request to have them removed she quickly came over and shushed me, repeatedly stating she will refund the service, mind you at no point was any conversation even loud, and had the audacity to give me only a partial refund for the lashes. A product that was incorrectly applied, and I never received as I left without any lashes.
Out of every service performed on 11/20/2021, for a total of $200.00, the ONLY thing that was satisfactory was the shape of my nails which last less than (24) hours. Nothing about this experience was positive and I would not recommend them to anyone! 3 out of the 4 "professionals" were rude during my experience, I brought photos of my expectations for reference, and to give a new nail shop a fair chance I chose them from their site and still didn't receive quality services performed, as a client I was not listened to and my opinions were disregarded, unacceptable for nails, brows, and lashes being put onto MY body, that I have to wear, and to top everything off, I researched the pricing from again, THEIR WEBSITE prior to my appointment to avoid any confusion and they still overcharged and had excuses as to why.
Please learn from my HORRIFIC experience and save yourself a headache, your time, and your money. The set you see pictured on me cost $65, absolutely ridiculous -- that is the definition of a basic set, no gems, nothing more than gel. Oh and for each service performed, they don't tell you until AFTER that the gel is an additional $15 per service, so the $30 pedi comes to $45, and the $40 gel overlay acrylics, come to $65, the additional $10 being for (I'm guessing) the shape because no receipt was ever provided, so your guess is as good as mine.
GO ANYWHERE BUT HERE!! Hindsight is 20/20, and I truthfully think their website is stock photos, not work they are actually capable of doing. After discussing lashes with a friend of mine from where I had recently moved from, I also do not believe they are licensed to apply lashes, and are doing it anyways. read more