Oh, where do I even begin with my stellar experience at Oceana? Booked the March "special" for a friend's birthday, thinking we were in for a treat. Little did we know, the only special thing about it was the special amount of regret we'd feel.
So, the magical birthday package promised cupcakes, a personalized sign, balloons, and juice of the day. Wow, what a celebration, right? Well, brace yourself for the excitement--we got all that, but hold your applause because the juice was straight from the corner store, and we each got one cupcake. Groundbreaking.
But the real cherry on top was the delightful surprise at check-out. Apparently, arithmetic is hard, and they felt the need to charge me $75 plus tax instead of the agreed-upon $50. When I dared to question this mathematical masterpiece, the cash attendant, a shining example of customer service, explained that it was because we had the audacity to be five people. My bad, I forgot cupcakes have a headcount tax.
And let's not forget the grand finale! As I was simmering in my rage in the car, an older woman waltzed out and beckoned me back in to pay an extra $5 for essential oils that the initial rude receptionist forgot to charge. Because, you know, customer service is about ambushing clients with surprise charges.
Sure, if you're feeling like overpaying for a decent massage, Oceana is your go-to. Everything else they offer in their birthday package, you could easily replicate at home without the added bonus of feeling swindled. And don't even think about dealing with insurance claims for their RMTs--I'll leave that to the so-called "pros."
In conclusion, if you want an unforgettable experience of being overcharged, underserved, and generally insulted, Oceana is the place to be. Just make sure to bring your own juice and cupcakes to enjoy the relaxing ambiance. Cheers to the worst customer service ever! read more