Never never never again.
This place used to be a great little place to go and get my pink and whites when I cared about getting all girly and whatnot. Unfortunately, my last experience ensures that I will never go back, and I would strongly suggest that no one else go either.
I walked into their establishment around 5ish on a Friday just wanting to get a pedicure with some artwork. Right off the bat I was greeted by a nice older gentleman and I asked him if they did artwork (the one thing that would make or break the deal right off the bat), he said that they did. So I looked at colors and chose 2 that I liked (again depending on how well they were able to artwork). He proceeded to take my old polish off, massage my feet and legs, and do exfoliating. When it came time to apply the color I asked him yet again if they were able to do art and at this point he said no. What?! Apparently the lady that does artwork was feeling ill and therefore couldn't do it and no one else in the salon was capable. Ugh! So I opted for just a plain salmon color which bummed me out because I had my heart set on getting a sweet design. When the man was done I looked at his job and was mortified. It was AWFUL. Paint all over my toes, not painting half of my toenail, splochiness, the whole nine. By this time a group of ladies had come in and one saw how disappointed I was with my pedicure. By nature I am not overly combative but this lady was out for blood so she started berating the man who did my pedicure and talking for me. I kind of feel bad for this aspect of the story, because I really do want to give people the benefit of the doubt but man oh man. So the lady made a big old stink which then got the store manager involved and eventually the lady that was so sick that she was unable to do artwork. They wanted to charge me full price ($25) for half of a pedicure. According to the manager, if you get a pedicure (regardless of if you get color) it still costs the same...even if the reason why you don't get color is their fault. I pointed out all of the flaws and then had them take the salmon polish off and said that either way I'd have to go somewhere else and get it redone, so wasting my time AND still charging me, PLUS promising a service (artwork) and then not being able to keep to it. The random irate lady chimed in and got the price down to $18 from $25, but at this point with the attitude of the manager and the fact that I could have gone to the Forum and had it done properly and to my specifications, and wasting my time all culminated into me feeling cheated even at the $18 price point. With all of the back and forth the manager got all huffy puffy and told me to leave but given that they spent some of their time doing a lackluster pedicure I told him that I felt like I owed him something for his time. He then said $25, to which I said no because I was going up from $0, and then he told me to pay whatever I felt like it was worth, so when I tried to pay $10 he looked at me dumbfounded and told me to just get out. Seriously? I am not in the business of ripping people off and I tried to pay them, but they need to get off their high horse and learn some customer service. read more