They claim to do move out deep cleaning, but what I got was shallow cleaning! The crew arrived…read morelate due to traffic which I understand, so they ended up starting at 9:30 AM and one her team members named Jessica, told me they would complete their work after 5 PM, which seemed reasonable, as the unit is almost 1700 sq. ft. and has 4 bedrooms and 4 bathrooms that was completely clear of furnishing and household items. I get a text from Jennifer at 11:47 AM that they will be done by 12:30 PM!
When I came to check, all they had was Windex and bleach spray and nothing to take off water stains and they did not clean the outside windows and missed cleaning the kitchen windows entirely both inside (which I think was because they couldn't get up on the large countertop) and outside, did not know how to pull out the fridge racks to clean, didn't touch the washer and dryer at all, missed collected dust on the bathroom windows, left spots on the bathroom tiles and did not get out the water stains on the shower heads and faucet. The unit also had a strange, cheap chemical like smell and I think it was a result of cheap cleaning items they used.
When I pointed out that the refrigerator racks needed cleaning and showed how all you need to do was pull up and out the rack, they said sorry and started cleaning the racks with a very dirty rag that was already heavily used! I was not going to stay there and babysit them and point out everything that they should have covered and by that point thought to myself, forget this, we did not pay to babysit so called "handywomen" cleaners!
Furthermore, they brought what seemed to be cheap cleaning equipment you'd see at Dollar General. How can a professional cleaning service use only cheap over-the-counter cleaning items and expect to "deep" clean your unit!
Also, I appreciate that the cleaning team were Brazilian immigrants as I'm an immigrant from Korea, but they could not speak English at all and it was difficult to communicate, despite their use of Google translate. If at least one team member had a grasp of elementary English it would have been smoother communication.
If it were not for the condescending attitude of the owner Jennifer, I would have given this a 2.5 rating, but her attitude exemplifies someone who should get zero starts. Initially she did offer to come down herself, but after seeing what occurred I had no desire to interact with her company again which as a customer I have a right to do. This was especially the case when she outright lied that her team spent 8 hours at my location, when they only spent 4 hours (and about 30 minutes was me driving to the location, so they only probably worked 3.5 hours). In addition, every time I pointed out with pictures what was not done, she gave every excuse as to why it was not done.
I ended up working with my partner for four hours to clean up what her crew didn't. Jennifer claimed "a specialized service for stone cleaning is required, as excessive scrubbing may cause damage." We used concentrated vinegar and baking soda and got all the water stains off the shower heads and faucets and used Goo-Be-Gone and got the tiles in the bath and shower areas looking like new. I also used a re-tractable squeegee to clean the outside windows in about 30 minutes. And we are NOT professional cleaners!
I was NOT going to pay full price for this supposed move-out deep cleaning, as her crew accomplished what I would consider average house cleaning services, so I offered to pay $224 for 4 hours of service which is about the average per cost of house cleaning services in LA which I looked up online. She refused to compromise with me and threatened legal action against me. At this point I gave up and guess I'll have to take time out of my life to fight her in small claims court for $275 she is not entitled too.
Be very careful about this vendor as the pictures she shows about her professional services seem made up as she shows miraculous transformations of her cleaning services such as restoring a horrendous looking tub into new and her handywomen services as a fixer upper, yet her crew could not take out refrigerator drawers to clean them, did a half hearted job cleaning shower tiles and water stains, etc.
Potential buyers beware!
***IN RESPONSE TO JENNIFER C's COMMENT***
This vendor claims her crew came at 8:24 AM, but I have on a camera capture that she arrived at 9:06 AM and the other came at almost 9:30 AM, and she's still holding to the idea that they worked 8 hours. This is absolutely absurd, delusional and an outright lie!
Furthermore, she claims you cannot get deep cleaning move-out service for less than $45/hour, but they did not provide deep cleaning move-out service, but rather just average house cleaning service which is the rate I paid since that's what they provided.
