I ordered a move-out cleaning for an apartment for a busy friend moving out of the country. Ben was super-communicative and very specific and clear about the pricing options (not having seen photos of the apt.). He reconfirmed all before the scheduled date. My friend was delighted with the service. He said the two housecleaners arrived on time and worked continuously until the apt. looked "much better than when he moved in." I was very happy that this worked out so well and that my friend was so pleased with the result. Thank you, Ben and ALA! read more

Annually awful, barely cleaned. Do not trust them. Every if they respond and say it's lies, message and I will prove it. Don't waste your money. $500 down the drain. MOST IMPORTANTLY THEY BROKE CUSTOM FURNITURE AND DENIED IT. Don't trust their reply. They literally lied about the work they did and didn't want to give back money. They didn't do what was promised, period. As you can see from the photos, they didn't clean the floors, carpet, door mat, couch, or tv stand at all. Not even a little bit. read more

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Bika and Rose were amazing! They were efficient, fast, and did an excellent job cleaning my home. Not only was everything spotless when they finished, but they also went above and beyond by cleaning my patio and even uprooting dead plants from my planters--something I had been meaning to do myself for quite some time. They were professional, thorough, and incredibly helpful throughout the entire visit. I truly appreciated their attention to detail and willingness to tackle extra tasks without being asked. I highly recommend Pika and Rose and would gladly have them back again! read more

Mary and Jenny did a great job with my apartment cleaning. They were on time and at the end of the 2 hrs my apartment looked spotless especially the floors. They also made sure that I checked everything before they left which was nice. read more

Customer service was great. They took care of the issues I had and were easy to communicate with. They seem to really care about satisfying their customers. read more

I chose ALA after comparing to similar services and reviews on Yelp. They were clear, responsive and efficient overall and conveyed a confidence that makes me recommend them. We quickly set a date and the service was perfect. The cleaners were friendly, focused on their work and diligent in fine details of cleaning nooks and crannies. The price is very reasonable and I would use them again. Thank you. read more

I would not hire this company, and had a horrible experience with the owner. A quick summary: my apartment was not properly cleaned. I asked for a partial refund. I denied ALA's offer for a re-do because the apartment got staged shortly after the cleaning. The owner then offered to refund me just the workers' tips, meaning taking away the tips I gave to the workers. When I informed the owner that this was illegal, he swore at me over the phone. The issue: I asked ALA to clean my apartment after renovations. It had already been cleaned, but I wanted a deep clean before the unit was staged for photos. Additionally, the apartment was empty and had no furniture. I let ALA know that my building has a strict policy that cleaners need to be gone by 5 pm or I could be fined. I scheduled a cleaning with this in mind, and ALA confirmed via text that it could be done in time. We spoke with the owner over the phone as well, who was at first skeptical about the size of the job, but after hearing that the unit was previously cleaned, he re-confirmed that the job could be finished on time. On the day of the cleaning, I was informed that the cleaners left almost half an hour after 5 pm. Two cleaners had been cleaning for almost 5 hours. I went the following day and was shocked that the mirrors and windows had streaks, the floors were dusty, and the shower handles looked dirty. I told ALA that I was unhappy with the quality of the cleaning. They offered a re-do cleaning and then later a discount on a future cleaning job. I declined because I had furniture arriving the next day, and that I had already gone to clean what they had missed. So I asked if they could do a partial refund, which the owner and manager refused. Instead, they told me they could get the cleaning workers to refund the tips I gave them. This is illegal under California's labor laws. An employer can never take away tips from their workers. The fact that this was brought up made me incredibly uncomfortable, and I obviously declined. The manager apologized to me, and said she would notify the owner. When I finally got the owner on the phone, he got aggressive, berated me, talked over me, and used profanity. Attaching the text conversation for transparency. If you hire ALA for a cleaning job, this is who you will be hiring. read more

ALA Cleaning Services - Texts with ALA - Home Cleaning Near Me - Los Angeles, California

They did a very good job. They were on time and cleaned the apartment thoroughly. I would use them again.

I've had ALA Cleaning Services back twice for maintenance cleaning since the initial deep cleaning. I've booked them again. I am so pleased with the quality of work, attention to detail, and clear communication. These are real professionals who work efficiently, and have kept my house in tip top shape. I couldn't be more pleased and HIGHLY recommend!! read more

I am very disappointed. Toilet dirty, bathroom floors dirty, kitchen floor dirty. I have no idea how they got so many 5 star reviews. They were hired for 2 hours (2 people for 2 hours - 12:30 to 2:30pm) for $198 to do a basic cleaning of a vacant 300 square foot studio apartment with a full bathroom and full kitchen. I'd already mopped the living room floors and wiped all the flat surfaces 1 week before. The studio was empty except for the furniture. They came on Friday afternoon and I went in on Sunday morning to get ready for my new tenant. That's when I noticed the toilet bowl was still dirty. Then I started looking to see what else wasn't cleaned. I used a wet cloth on the bathroom floors and it came up very dirty. Also the kitchen floor had dog hair on it from the prior tenant's dog, so it appears that wasn't mopped either. At that point, I realized that I would need to clean the whole studio myself, since I had no idea what they'd actually done. I texted them about being disappointed in the cleaning. In my mind 2 people for 2 hours = 4 man hours of cleaning. So I said that I expected more for 4 hours of work over the texts. A man from ALA called and started speaking to me in a very loud voice and asking "why you sending all these texts?" "you only hire for 2 hours, not 4" "you need talk not text" etc. He kept talking and talking and not letting me answer his questions. Finally I tried to talk and he got beligerent with me and started saying that people like me always want them to do work for free. I have no idea who "people like me" are. But if "people like me" are people who expect a 2 hour basic cleaning of a tiny studio to include cleaning the toilet and mopping the bathroom and kitchen floors then, yes - I do expect them to do that. Then he asked what I want - do I want them to clean again or do I want a refund. My tenant is moving in NOW, so I don't have time to wait for them to come back and clean - it needs to be done right and it needs to be done today - so I'm going to need to do it myself. I said I wanted a refund. He said to text him how much I want for a refund. I took this call from the man from ALA on my car speaker and there was another person in the car with me who can vouch for what was said and how he said it. Then someone from ALA texted and asked me to text how much of a refund I want and my method of refund. I texted that I wanted a refund of $98 (half of what I paid) and my Venmo information. Considering the fact that we were going to need to spend hours re-cleaning the house I thought a refund of 1/2 was more than fair. Then - instead of a refund - they say they need 3 days to consider and that I need to send photos. I've already been cleaning for hours, so didn't have many photos to send. I sent some photos/video's (top of shower door filthy, cobwebs on walls, filthy vent fan and ceiling in shower, underneath of toilet seat dirty) - none of those are included in a basic cleaning so I agree that's it's ok they didn't do it. I sent a video of me using a white cloth to wipe the bathroom floor which came back filthy. Also I sent a photo of the dog hair on the kitchen floor. I'd cleaned the toilet bowl so didn't have a picture of that. These are basic items and should be included in a 2 hour for 2 people basic cleaning. ALA has replied to us via text that most of these areas are not included in the basic cleaning, that they did polish and clean the bathroom glass - which they claim takes a significant amount of time, that both people did work the 2 full hours, that due to the condition and age of the home and the amount of cleaning required that the cleaners completed a signifant amount in those 2 hours. I disagree. The home is a 1950's bungalow and I had just cleaned it up for photos last week. Toilets and bathroom floors and kitchen floors should absolutely be included in the 2 hours - even if that's the max we were willing to pay for. They'll also claim that they offered to send the cleaners to reassess, but we needed it done that day so I didn't have time for them to come back. They also informed us that they have serious concerns about the accuracy and circumstances of the photos we provided, including the dog hair. They have also told us via text that they will pursue any remedies available to them, including through small claims court, if our actions result in documented financial or repetitional harm to their business. I rarely take the time to write reviews. I just gave a 5 star review yesterday to someone who did yard clean-up for me. I've spend over an hour to write this 1 star review and make sure it is a fair representation of what happened. read more

ALA Cleaning Services - dirt from bathroom floor - Home Cleaning Near Me - Los Angeles, California

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Requested a clean for my bosses house. While their team cleaned in a good allotment of time and revisited areas that my boss and I had noted, they broke some of the window slats while cleaning them. Additionally, when they were leaving, they left things out of place and they ran the AC for the entirety of their clean, even though we asked them to turn it off when done. The house looks clean so they did their jobs well enough but there were several things lacking unfortunately. read more

It is very nice and easy to work with ALA and their teams. Good communication and the work ALA performs is top-notch. Thank you for all the spotless cleaning! read more

Very professional team, easy to make an appointment and everything was great! Will definitely use again!

Fantastic house cleaning service. We've had them in twice and the house feels like new. Highly recommend!

I hired ALA Cleaning Services for a check-out cleaning for my 2-bedroom, 2-bath condo in Sherman Oaks, and I was extremely impressed. Coordination and communication were excellent from the start. Two women arrived and did an outstanding job. I was especially concerned about the showers--one had mold and the other was very dirty--but they handled it completely and left both sparkling. They also deep cleaned the windows, cabinets, appliances, and floors. The entire place looked fantastic when they finished. I originally chose ALA based on their glowing Yelp reviews, and I can absolutely see why they have such great ratings. I highly recommend them! read more

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Wonderful, efficient service! I was able to schedule an appointment only a few days out. They did a wonderful job deep cleaning, everything looks pristine. read more

Super easy to schedule the service. The cleaners were great, communication was great - all around superb experience. Will be calling ALA Cleaning again! read more

Team did a great job coming into an unfamiliar house that was, admittedly, quite dirty, on fairly short notice. Were reasonably fast and efficient, friendly and enjoyable to have in the space. Ordered the deep clean and did notice some corners that got overlooked but cabinet faces were cleaned and we could leave the house for guests with a good conscience. read more

I hired this company to do a move-out cleaning for my rental condo, including a carpet cleaning. They are one of the few cleaning services who also offer carpet-cleaning. The workers showed up when they promised to arrive and communicated with the help of an online translator. The administrator who booked the job and handled my payment communicated with me promptly and clearly via text messages since I was out of town and had to send a representative to meet them in my rental condo. The cleaning service seemed more than adequate, but we had one problem: the team didn't leave fans running or windows open to dry the carpet, nor did they instruct my representative to do so in my absence; as a result, the carpet smelled like mildew when my tenants arrived a couple days later. But Ben of Ecoclean/ALA Cleaning showed great integrity when I asked him to rewash the carpets for my unhappy tenants; he immediately sent over a team who re-washed the carpet and left fans and windows to finish the drying. I appreciated the professional attitude of this company and will probably hire them again in the future (especially now that we all know the importance of spelling out the post-carpet cleaning procedures). It is always refreshing to find service providers who respect their customers as ALA does. read more

I hired ALA Cleaning Services for a move-out deep clean, and I couldn't be happier with the results. Azat and Fatima showed up right on time and got straight to work with impressive efficiency. I had researched a lot of cleaning companies before deciding on ALA. Most services I found only included basic vacuuming for carpets--even in their move-out packages. But ALA stood out because they actually include carpet cleaning and steaming (for an extra fee of good value), which was exactly what I needed. That alone made a huge difference in the final look and feel of the apartment. They thoroughly cleaned my bedroom, bathroom, living room, kitchen floor, and the carpet. Azat and Fatima didn't say much, but their work really spoke for itself--detailed, professional, and fast. If you're looking for a reliable move-out cleaning that goes beyond surface-level work, ALA Cleaning Services is the way to go. I'd definitely hire them again. read more

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We have used a lot of cleaning services through the years in a variety of homes (highrise apartments, small ADUs, large single family homes). ALA is the very best provider we have ever had. They are responsive and easy to coordinate with. Their rates are very fair. Quite frankly, for the quality of work they do, they are an absolute bargain. The two professionals who have worked on our 3-story home multiple times are named Kara and Zhanna. We have had the great fortune of meeting many great cleaners, but Kara and Zhanna are the two nicest, hardest working, and best people we have ever met. They are so good that we almost want to keep them a secret so that they're available next time we need them haha! But people this great deserve to become known. Hands down the best we've worked with. Lastly, I saw a 1 star review below for this business. It noted that the cleaners "didn't speak English," so communication was difficult. If I were you, I would completely disregard this review. We have now worked with ALA and Kara and Zhanna 3 times, and each time they were perfect. Maybe English isn't their first language, but communication is still never a problem, and their work quality is exceptional. 1000% recommended. read more

The team was prompt and very thorough. Thank you very much. Will use your company again in the future.

UPDATE: The company owner replied to my wife's review by deflecting blame onto us, claiming our apartment was dirty. Why else would we hire a cleaning service? He has now posted our address as a threat because he lacks the professionalism to take negative feedback. I have reported this company and its owner to YELP for violating the Terms of Service. I might add that YELP supports its customers and their reviews (see picture). We have somehow become extortionists and manipulators for being honest. The picture clearly shows YELP's stance on any owner's attempts to buy positive reviews or manipulate negative ones. We were told we would receive a refund only if we removed our 1-star reviews. The owner lashed out at my wife and me when we denied his offer. In my opinion, I STRONGLY recommend you think twice before hiring ALA Cleaning Services. read more

We had two young women come to our house this past week to do a deep clean. It took a long time and they had to come back the next day to finish. It was not cheap. But our house has never looked so clean. I've come to the conclusion that you get what you pay for. I'm going to continue to use these women to maintain the cleanliness. Hopefully, we will have better health as the dirt and dust is reduced, and our allergic reactions subside. If you have the means, I highly recommend this company. read more

After leaving a review here, Ben did reach out to me to help address the situation. They sent an "all new team" of cleaners and addressed the areas that were missed and offered to do even more (vacuum again, etc.). I politely declined because I already felt awkward with a new team back to fix those areas for free. While the deep cleaning service did finally get there, I was a bit disappointed that I had to go through all of this to correct it. Not to mention, I was hounded by management to update my review ASAP (as to not drag down their rating). They came by this past Friday; today is Monday (it's not even like that much time has elapsed). Overall, I would consider using them again, and I feel like I did finally get my money's worth, but it involved some drama and coordination to get it to the level I expected. Lots of others seem thrilled with them, so maybe I just had an isolated weird experience - I'm willing to give them the benefit of the doubt as to not hurt local small businesses. read more

ALA Cleaning has done and continues to do a great job for me, regularly cleaning my large house in Santa Monica and also my prior house in West L.A. They've been very flexible and accommodating in terms of scheduling and cleaning needs. Their cleaning crew is diligent, careful and quick. I strongly recommend them. read more

Best cleaners ever! I have tried quite a few cleaning services for large and small jobs, and ALA supersedes all others. Great quality, service, response time, and people. I have even referred them to others, and they have given the same feedback. Will definitely continue to use them! read more

Ben and his team rock. They're so kind, receptive, and accommodating. Excellent price. Excellent service. Our place looks great! Ben is also so easy to work with. I had to reschedule last minute, and that was not an issue. He was so understanding about the situation. Need cleaners? I highly recommend ALA Cleaning Services. They are the best! read more

Amazing move out cleaning services! Prior to our moving the business had very consistent, prompt, and effective communication. They kept us updated all along the way. On the day of the cleaning the ladies did an outstanding job. Not to mention the rates of this business is so affordable and reasonable. To summarize: Highly recommend- great customer service, cleaning, and communication. 5 stars all around! read more

The whole scheduling was easy and feels professional. The cleaning crew were thorough and I am happy with the result!

Excellent cleaning services. I needed a deep (spring) clean for my apartment and they did a great job. Arrived on time, communicated great with the help of a translation app, and followed all instructions/requests. Their rate was reasonable and I would recommend them and hire them again. read more

It was great working with Ben! He and his staff were fantastic and left the house looking brand new. Thanks again!

Amazing service. They were very communicative, quick, and efficient. They accommodated to my last minute request and their quote was very reasonable. I would 100% reach back out to them again! read more

We've had a very good experience with ALA Cleaning Services in the past -- their team delivered excellent, thorough cleanings that exceeded our expectations. However, on one occasion, a newer crew was sent, and the cleaning didn't meet the same high standard we were used to. When we reached out with our concerns, the company responded quickly and offered a partial refund, which we felt was an extremely fair and acceptable resolution. Overall, we appreciate their commitment to customer service. read more

5 stars - Reliable and Thorough Tried ALA Cleaning for a quarterly deep clean and was impressed. The $95/hour quote for two people was fair, and they did a great job on the bathrooms, dusting, mopping, and my studio all looked spotless. They even reached areas I usually miss and used a bathroom product I plan to get myself. Friendly, efficient, and worth it. I'll be booking them every quarter. The management team cares and called to make sure I was a satisfied customer read more

Did a great job and stayed overtime to ensure the job got done on the same day as promised. Very responsive during the process as this was a move out clean for a larger house and I wasn't around most of the time. Would use them again. read more

I'm genuinely frustrated with the deep cleaning service I received--especially given the cost and their glowing reviews. It's been a few days since we moved in, and I'm still finding areas that were skipped or barely touched. I ended up calling my regular cleaning lady, and she did a far better job in just a few hours. I hired this company specifically because they claimed to use a rotary machine for floors and had strong reviews. They sent a two-person crew to deep clean a 2,600 sq ft house we were moving into, with an estimated time of 5-6 hours. To be clear, the house was in rough shape and needed serious cleaning. I asked that all cabinets be cleaned inside. Right away, I noticed the cleaner wiping cabinets with visible food debris using the same cloth, not switching it out, and not using disinfectant. When I pointed this out, he shook his head as if I was being unreasonable--which was honestly baffling. Throughout the day, I had to repeatedly point out things they were skipping: the oven, the refrigerator (which still had food grime in it), cobwebs on the walls, dirty baseboards, and the stovetop--even after I'd already directed them to clean the oven. I just realized today they never touched the range hood because I forgot to remind them, and they never cleaned it on their own. That speaks volumes. As for the floors, I was told the rotary machine wouldn't be effective because of the texture and that they needed a proper scrub. That was fine--but then they showed up without the right equipment. The only scrubber they had was a tiny handheld one you'd use in a bathtub. After a bunch of back and forth with their manager via calls and texts, I was given two choices: stop the work and wait for them to bring the proper tool, or proceed with the rotary machine anyway, knowing the results wouldn't be great. Since I had movers coming the next day, I had no choice but to proceed. But honestly, showing up to a deep cleaning job without the proper equipment is unprofessional. To their credit, the manager did reduce the final charge by one hour. I appreciated that gesture, but unfortunately, it doesn't make up for the overall poor quality of the work or the time I spent micromanaging the crew. I've used several cleaning services before and never had an experience this poor. This wasn't a deep clean--it was a rushed, superficial job that I had to supervise the entire time. A complete waste of time and money. read more

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ALA was super fast to respond to my messages. Angel and her team were so incredibly lovely!! I plan on using them again. I am so happy with how clean my new apartment is :) read more

This was my first time ever using a cleaning service, but overall a great experience! Booking and paying was simple, communication was smooth throughout, and the price seemed fair for the time spent and the quality. I was very happy with the cleaning from Arlen and Kara! Definitely a nice quality of life boost that I will use again, thanks ALA Cleaning Services read more

I'd recommend this service if you need a last-minute deep clean and price is not a concern - they were able to accommodate my request in under 24 hours and showed up early. The booking process was very professional, and the women were both lovely. They are deep cleaners. This was my first time getting a deep clean and they really do a more throughout job. This was 3x as much as my usual cleaner, not including tip. Overall, it's a decent option in a pinch, but I'd recommend shopping around if you're looking for a better value. But if you're in a bind and just need a deep clean, this will do the job! read more