I asked ChatGPT for the best company suited to my particular problem and Johnson Bros was the…read morerecommendation. My criteria was honest, competent, and fair prices. I feared a complicated drainage diagnosis and possibly a very expensive repair. I had already worked myself into believing this might involve cameras, locating equipment, drainage plans, excavation, and who knows what else. Jeremy took one look at the situation and said, essentially, "Nope." The problem was simple, and so was the solution. He explained that the pop-up drain was doing what it was designed to do, but the excess water had found an easier path underground, which also explained a soft depression nearby (this was causing a lot of soil erosion on my neighbor's property). He then spent a great deal of time walking me through the remedy: where to dig, how deep and wide to make the area, how to use gravel and plants, and how to install deeper edging so the water would disperse properly instead of gushing toward my neighbor's property. I asked a lot of questions. Jeremy answered every one patiently, then went over the plan a second and third time because I wanted to make sure I understood. He physically mapped everything out so I could clearly understand what needed to be done. There was no attempt to sell me camera diagnostics, unnecessary cleaning, excavation, or an expensive drainage system. He charged only the $79 trip fee and nothing more. That kind of honesty is increasingly rare. Jeremy could have turned my anxiety into a padded invoice, but instead gave me a practical, inexpensive solution and made certain I understood it before he left. This is exactly the kind of company people hope they are calling. I felt so relieved that I was prompted to reciprocate his honesty by writing this review.

Their serviceman did a good job in his attempt to remove the original anode rod. It still would…read morenot release for him either. That removal was NOT going to happen. Apparently AO Smith assembler does not know what torque wrenches are for or he was being ugly and decided to make a few peoples lives miserable. Even though the problem is an AOSmith problem they say I might have to pay a small sum to get the exchange water heater. So I have to pay for delivery of the old unit back to Lowes, delivery of replacement to my home, and then pay for installation.....How's that for a 6 year warranty?

We needed a garbage disposal removed and a new plumbing line installed in its place…read more The technician arrived on time, assessed the situation, offered advice and a solution and got right to work. I was quite impressed with Brick City Plumbing. If you are in need of a great plumbing company, look no further than Brick City Plumbing of Ocala.

Fast ,polite ,hard working people . I think them much for the great service!!!! Oh and clean left…read moremy home nicer then when he got here.

I sent a text message on Sunday afternoon, expecting a call--maybe. Usually I don't get return…read morecalls from a text. I received a call from Cody before 8am on Monday morning. Color me surprised. Gave him the information on the leaking water heater, he told me to expect a call from the office manager regarding when they could fit me in. The phone was probably on the table for 10 minutes when I receive a all from the office manager and was told that they would fit me in probably after lunch. I received a call from Jordan that he was in route, at 11am. Jordan did a fantastic job installing the new water heater and explaining that the leaking one was installed backwards--cold into hot fitting and hot into the cold side. Jordan cleaned up the water on the floor and vacuumed the remaining water. He installed the water heater the correct way with all new fittings and was done with the job at 1pm.. Great job Jordan and the entire Hefner team!!! You have a customer for life.

Dallas did a good job for us on Saturday. He was knowledgeable, respectful and communicative. Fixed…read moreproblem and cleaned up afterwards. I give him 5 stars!!

For starters, Miller And Sons came out to install a new water heater. they sent out the wrong…read morewater heater (3) times. I had a 30 gallon water heater and after the third water heater (and only when I wasn't at the house) they snuck in a 20 gallon. The water heater was supposed to be installed on a weekday as promised, but was installed on a Saturday, and then I was charged a weekend rate of $100 more. The water heater has had two heating elements installed since I purchased it, the 1st one within months of being installed and Miller and Sons refused to honor the warranty claiming I probably had hard water even though they never came out to check the unit. I tried to work it out with one of the owners Ashley who was rude, talked over top of me and refused to be reasonable in anyway. She even insisted that I never called for service. She had me call her on a private number because she was out of the office. Then she claimed I never called because they record all calls. I reminded her that she had me call her on a different number because she wasn't in her office. She then said she would never do that because all calls had to be recorded. I asked her why I would make that up when I had no hot water and needed immediate service! She said she couldn't remember because it was over a year and I had to understand that I wasn't her only customer with a problem. I had to call out a second company who informed me (after) checking the information on the water heater that I was sold a unit that is over 10 years old and not under warranty. I have tried several times to contact Miller and Sons but Ashley became hostile and continued to take no responsibility and refused to even have someone look at the unit claiming that even if I was under warranty that the service call to check the unit or any subsequent parts replacement were not part of their warranty. I begged her to simply give me what I paid for, a 30 gallon water heater...she informed me that although I ordered a 30 gallon, a 20 was installed because a new 30 gallon would not fit. I told her that the price of a 30 gallon was more than a 20 gallon and I was owed something. She said they were the same price. I looked them up...she is lying. Simply unconscionable for a business to act this way...she told me if I was unhappy I could always sue her and hung up. All I can say is...STEER clear of this business. They must have had an old water heater in their warehouse and figured I would never know the difference. My wife and I are old and on fixed incomes and when I told Ashley this she informed me that maybe I needed to get another job. I recommend anyone in need of a professional plumbing service to look around. The second company I called who told me about the bait and switch told me he always heard they were reputable, but some of their reviews say otherwise. Why did they send out 3 different water heaters if they know what they are doing? This is a terrible thing to do to old people and Miller and Sons should be ashamed of themselves.

A friend used them for a drainage issue in bathroom. They had to remove toilet and check under…read moremobile home. The toilet overflowed and sewage came up and was all over the bathroom floor. They used the bath towels to clean it up. Which had to be thrown away. And never replaced the skirting on the home. Disgusting!

This guy is the best! Honest keeps you posted on when he will arrive. We have used him several…read moretimes, he is our #1 to call anytime we have a plumbing problem. Better than these big companies who milk you dry. Just because we live in a senior community doesn't mean it's ok to milk us dry! Thank you CV Plumbing!

I had hired CV Plumbing originally to replace some fixtures in one of my bathrooms. The following…read moreday i had to call him because my heating element went out again on my water heater. He came out immediately and replaced the unit in 90 degree heat and charged a more than fair price. Anyone looking for a decent and fair Plumber would be foolish to overlook this trustworthy business owner/operator. He is tech savvy and explains things clearly and in a way that anyone can understand. He is courteous, timely and communicates well. I will definitely hire him in a minute and refer him often. Guy Hartford, Ocala Florida

I called and was able to have someone out the next day. The technician was very professional and…read morecourteous. I would definitely recommend this company to family and friends.

Recently bought a house and started to have leaks from our outside water shutoff. Builder came and…read moredid superficial repair, leaks continued. Called Root Scooter and they were able to actually repair the leak quickly and professionally. One of the few plumbers around that will charge fairly, highly recommend!

Devon and Dylan were awesome. All in all, they did a great job. Showed up the next day to replace a…read morebroken water heater, and again to repair our main water valve. Both times they were on time, were super friendly and professional, and did great work for a reasonable price. Would highly recommend this company for any plumbing needs - I know we will continue to use them whenever we need something (hopefully not for awhile though!).

Thank you Michael for repairing my garbage disposal. Super helpful and informative. Will definitely…read moreuse this company again.

Needed kitchen faucet replaced. Called for quote. Brent, from Odyssey came next day and replaced…read morefaucet in very short time. He called the next day to ask if everything was working as expected. Great service, great price. Would highly recommend this business.

Excellent service! Knowledgeable, friendly, great work! Leaves property clean and useable. Willing…read moreto work with you to make it right. Reasonable and fair pricing. Came out on a Sunday evening! Would recommend to anyone!! Brent has a kind spirit.....