We just had our ancient A/C system replaced by Rapture Air, Inc and I'm so far a very happy…read morecustomer. They showed up on time and we had working A/C at the end of the day. As a small builder (long ago), all aspects of the job stood out to me as above and beyond: carpentry, wiring, plumbing, problem-solving, meeting code, etc. The (low) price was essentially the same from 5-star contractors, so I compared model numbers of components which lately is easy on google. The value of Rapture Air's system was a grade above the others. Besides the standard 10-year parts warranties, I especially liked that their 2-year labor warranty would cover 2 summers. Everything expected was included - no add-ons not listed on the estimate to bump the price later.

I thought this company was honest, but I can see that they are not. They were hired to inspect a…read moreproblem with my air conditioner. After two days they found an issue, repaired it, and then reported to the company that everything was fine. However, the air handler has continued leaking. According to the technician, everything was fine based on the Freon levels, but he did not allow enough time for the system to run and confirm whether the issue was actually resolved. It seems that my air conditioner still has the same problem, but they told the company that paid for the repair that everything was fixed. Now the company does not believe me, and Rapture wants to charge me to return to my home: $100 for the first 30 minutes and then $50 for additional time. This seems like they care more about money than about the customer being affected. They repaired a valve that was leaking on the outside central AC unit, and this was during winter when there was no humidity. However, the air handler inside is still leaking. This means they fixed one issue, but the real problem was not resolved. Unfortunately, they were not able to help me properly.

I highly recommend Coast to Coast Heating & Air Conditioning. Thomas came out on Friday afternoon…read moreto look my needs & provide me with the costs involved. Early Monday at 8 am, Thomas, Vincent & Jeff showed up for work each assigned to a task & worked diligently to get my system replaced & provide me with cool air system by 7 pm. None of the workers took a luncheon break and worked until the job was completely done and the area cleaned up. Jeff was wonderful to explain the new system to me upon completion of the work, and provided me with the homeowner's information packet for future reference. Coast to Coast in fortunate to have such dedicated workers. They were a great group of workers that the company can be proud to have working for them.

HIGHLY RECOMMENDED!! I was in a bind and had multiple poor experiences before coming to coast to…read morecoast. Cindy was absolutely amazing when I called them! Very kind, understanding & made me feel like these guys would be the last people I had to call! Hunter came to my house for a new system estimate and was fantastic. He took his time and was so knowledgeable that I was at ease right away knowing they were going to take care of getting me back in working order!! Thank you so much Cindy for making this experience seemless and eliminating my stress. They are definitely who you want to go to if you have any Heating or Air conditioning needs!!

So thankful JP was able to get our air back on and running properly the day we called. Great…read moreservice and reasonably priced! I was impressed on how fast they responded to our service call!

I wanted to get a quote for a replacement A/C unit. The office staff was very helpful and friendly…read more I received an email confirming my appointment. The technician (Pat) was to arrive between 12 - 5pm. I called the office and verified the time. I was told they would be arriving after 2pm. At 4:45pm, I had to call the office again to verify that my appointment was still on. Finally, at 4:50pm I received a call from Pat. He advised he was at another job site and that he would be late and couldn't verify his estimated arrival time. I completely understand that things happen. However, it is unacceptable that someone with the company or Pat himself could have not called to advised that there was an issue with my appointment. If they can't make a simple appointment on time or make a phone call, will they be available when you really need them?

My air conditioning unit quit blowing cold air. Randy knew it was one of three possible problems…read more Eric came out and diagnosed the problem quickly and was able to get the part right away and come back and install it. I am very pleased with their knowledge and customer service! They are honest and treat their customers right!! A rare find!

AMAZING customer service and a whole lotta patience! Trustworthy and honest about the work that you…read moreneed completed. Explains the problem thoroughly and I HIGHLY recommend. Thanks Randy for saving the day with our AC unit we will definitely use you in the future!!!

Speedy, knowledgeable, and caring service. Greg and Erin…read moreare the people you want on the other end of the phone when it's 98 degrees outside and your air conditioning declines to... condition. After a late night message, Erin called me first thing the next morning and they were on my doorstep before 10a. They diagnosed the problem right quick. Greg has been at this for a bit and clearly knows his stuff. Over the next few days they worked hard to find us a backordered part (getting lucky on EXACTLY the right day) and had us up and running again as soon as humanly possible. Price was right, too. Next time I have a problem, I will without a doubt be calling them again.

From the owner: Personalized service sets us apart from the “big guys”. We are a local family serving Lake County…read morefor all air conditioning and heating needs. When you contact us, you get us, the owners. We stand behind our work and personally perform all HVAC job requests. Customer satisfaction and quality performance are our highest priorities. CALL US TODAY!!

Our AC unit had frozen. We quickly thawed it and began looking for an HVAC repair team. Jason was…read morerecommended to us. He was quick to arrive and diagnosed the problem. He showed us the gauges and went through his findings. His recommendations included multiple options. One of which was replacing the system. His quote was far, far, far less than any other HVAC company was offering for the same unit. My wife and I decided not to replace but fill the system. There were no leaks but rather we expect another company that did a 'tune up' on our system released coolant. Jason was thorough, quick, fair, and professional. I highly recommend him!

Had another company come out and they said we needed to change out our entire system. Before going…read morethat route we decided to get a second opinion. We called Lake Breeze and Theresa got us scheduled for the next day. Jason came out and got us up and running without changing out our entire system! These guys are great and aren't out to rob you! Thank you so much Lake Breeze!

I am writing to formally express my serious concern and disappointment regarding the HVAC system…read moreinstalled at my property by Roosters. At the time of purchase and installation, I was verbally assured that I would be receiving a Tier 1 Carrier HVAC system. Based on that representation, I agreed to proceed and paid the full amount requested. I relied entirely on the verbal description provided, as no written documentation specifying brand or model tier was given to me at the time of sale. It has now come to my attention--while reviewing documentation during tax preparation nearly a year later--that the unit installed is a Bryant system, not a Tier 1 Carrier unit as promised. While I understand that Bryant is manufactured by Carrier, it is widely recognized in the industry as a Tier 2 product line. This is not what was represented to me when I made my purchasing decision. Had I been clearly informed that the installed unit would be Bryant rather than a Tier 1 Carrier system, I would have reconsidered the purchase, negotiated the price accordingly, or explored other contractors. I feel misled and taken advantage of, especially given the significant financial investment involved. This situation has caused me to question the transparency and integrity of the sales process. As a customer, I expect clear, accurate, and documented representations when making major home improvement decisions. Instead, I received only a total amount due and a verbal description that did not match the product ultimately installed.

Never showed up for the appointment. No phone call nothing. I think I will go to another companyread more

I am an HVAC technician in Austin, Texas. My mother lives in Altoona. She called me a few days…read moreago (5 June 2015) because her AC quit working. She described a few of the symptoms over the phone and I made a loose diagnosis based on what she was telling me. She said she was going to call Harris AC because they installed it. I said okay, but I asked her to call me when the AC guy was there so I would know what the issue was. Fast forward to Friday, 5 June 2015. Harris sent a technician out and gave her his diagnosis. She called me to let me know everything was okay. I asked what he found and what he was doing to fix it. She relayed the information she was provided, "The coil is frozen the guy said, and he is adding some Freon right now." I asked, "How long has he been there?" She told me less than 15 minutes. Friends and neighbors, that is bad. It takes more than 15 minutes to thaw a frozen coil, and charging a unit when it is frozen is a guaranteed way to over charge the unit. This is HVAC 101. I got on the phone to tell the guy to not add any refrigerant and asked him some very technician specific questions about his trouble-shooting procedures. As a supervisor and a 15 year technician I can tell you without a doubt that he made up his answers. That's fine, one bad tech doesn't mean a bad company. I made a phone call to Harris and asked to speak with the Service Manager. The person that answered made the mistake of defending his actions as common practice stating, "We normally add a couple of pounds to a frozen system to get them by until we can return." By this point you're thinking, "What's the big deal with a couple of pounds of refrigerant?" Well, in this case the refrigerant is R-22 which is currently being sold to the customer at rates exceeding 25 dollars a pound. I asked for the owner to call me back, and I have yet to hear from them. To make matters worse, he told my mother at noon on Friday that the wouldn't be able to get back until possibly Wednesday, he told me late Monday, and the "Service Manager" in the office essentially told me my mother and I were lying about that. So why is this relevant to a review on Independent Air? Well, I decided that since Harris couldn't be bothered to call me back and explain what happened, I decided to look for a HVAC company myself. I called Independent Air in Eustis and talked with their dispatch/receptionist and EVNE SHE KNEW NOT TO CHARGE A FROZEN SYSTEM. They had a technician out next day, Edgar I believe. He was a very knowledgeable technician that was able to answer every question I had. My Mom is back up and cooling, and I have comfort knowing that Independent Air will be going back out anytime there is an issue. I would 100% recommend this company to anyone in the area, and as a supervisor, I would hire anyone with Independent Air on their resume.

I was treated terrible, was charged $158.00 for replacing a blower motor even though I had 8 years…read morewarranty left. They charged me and JB associates for the same job.The woman who answers the phone is the most hateful person I've ever dealt with. I contacted Channel 9 today 6/13/2018 I want to make sure this don't happen to anyone else.

recommended by my niece. did excellent work. work. no muss no fuss. installed current and modern…read moreunit/s. highly professional. "se habla espaniol".

From the owner: JEM HVAC is proud to offer you a wide range of HVAC services for all of your air conditioning,…read moreheating, and ventilation needs. Whether you need repair, installation, replacement, or maintenance, we can gladly help you out. Our crew of skilled HVAC contractors based in DeLand is always ready to come to the rescue when your HVAC unit breaks down, even on the shortest notice. Emergency repairs are frequently required by our customers, so we have become extremely adept at handling common issues with a high responsiveness to requests as well as quick resolution time. Call us anytime and benefit from our all-inclusive, transparent pricing, that always remains the same, even when we arrive on location. Once you hang up the phone, our goal is to leave you with perfectly clear expectations and a confidence in what you will get, when, and how. This is the beauty of our service: we never leave a customer in the dark, but provide you with all the detailed information about your particular situatio