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    OC Elite Restoration

    5.0 (3 reviews)
    Open Open 24 hours

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    Damage restoration

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    2 years ago

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    Mike J.

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    2 years ago

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    Mike J.

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    Emergency Home Solutions - Water damage | water leak | Cabinet repair | cabinet damage | water mitigation | leak detection | lake forest | orange county

    Emergency Home Solutions

    (110 reviews)

    In April I had a very serious slab leak in my home and EHS was recommended by my Plumber. The same…read moreday as the event they came out and did a fantastic and detailed job documenting the damage and notifying me of when they would arrive. They did a fantastic job of keeping the area clean and putting up barriers. Their remediation team made a thorough report and I was impressed at their willingness to work with my insurance to agree to an amount. The reconstruction was subcontracted out to a GC who I was very impressed with. He was punctual nice and very easy to work with (Pashall construction). My only complaint was that it was not well communicated when he was coming out, however I was happy they arrived. I was very impressed with their work. I also wanted to note that I worked with Bobbi Turrey to finalize the invoice for construction. She was super responsive and a consummate professional. She really made us feel like she cared about putting our home back together. Any minor issues that I was unhappy with she rectified immediately and was very patient with me while I asked her literally hundreds of questions. EHS made a stressful situation less stressful. I cannot say the same for my insurance so I'm glad I had them on my side. They are in a complicated and difficult industry that I have experience in and I can wholeheartedly say they shine.

    Things keep getting worse, it seems when they disconnected my dishwasher, they forgot to leave me…read morethe Bosch adapter that connected one of the hoses to a valve they probably cut. So when I had a plumber come in to re-install my dishwasher, they could not reconnect it because I was missing this adapter. The plumber charged me for the visit, and now I have to find and order the part (around $100) on my own and call back the plumber leaving me without a dishwasher for even longer.

    Flood Pro - Dry out

    Flood Pro

    (67 reviews)

    I have only great things to say about Flood Pro and their remediation work: their professionalism,…read moreattention, and respect for my entire downstairs area (bedroom, bathroom, living room, and kitchen) that were flooded due to a broken sewage main line in the common area of the condo complex. Danny, Justin, and Luis worked tirelessly to ensure the floorboards were removed, the walls were cleaned and sanitized, and provided a clear explanation of their every step. Moreover, Matt A. has been wonderful and patient about answering my questions and showing understanding of the extremely stressful situation I was in. Now, the drywall and paint job will begin next week, and I am assured that Flood Pro will take care of my property and bring it back to a better shape than it was found in.

    I regret going with Flood Pro. What should have been a straightforward restoration process turned…read moreinto a drawn-out, frustrating mess. Nothing about this experience felt organized. Every step seemed disconnected from the last, like there was no real coordination happening behind the scenes. I constantly had to follow up just to get basic updates, and even then the answers were vague or changed depending on who I spoke to. Timing was another major issue. What should have been handled quickly dragged on with no clear explanation. It felt like everything was reactive instead of planned, which is the last thing you want when dealing with something time-sensitive. The most frustrating part is how little confidence the whole process inspired. Instead of feeling like the situation was being handled, it felt like it was being prolonged. By the end, I was more stressed than when I started. There are plenty of companies that can handle this kind of work professionally. This was not one of them.

    AssurePro Restoration

    AssurePro Restoration

    (19 reviews)

    We had an incredible experience with this restoration company after discovering a slab leak in our…read morehome. From the moment we called, their response time was impressively quick. They understood the urgency of the situation and had a team out to assess the damage right away. David and his crew were professional, knowledgeable, and thorough throughout the entire process. They clearly explained what needed to be done, kept us informed every step of the way, and completed the repairs efficiently and with high-quality workmanship. You can truly tell they take pride in what they do. What really stood out was how much they helped us navigate the insurance process. Dealing with insurance can be overwhelming, but Natalie worked directly with our adjuster, provided all the necessary documentation, and made sure everything moved along smoothly. It took so much stress off our shoulders during an already stressful time. We are beyond grateful for their quick response, expertise, and support. I highly recommend them to anyone in need of restoration services!

    These guys were phenomenal! I called them on a Dunday night and they were here first thing Monday…read moremorning. We had a leak behind the refrigerator from the water line and it went through the wall to our living room and was in the kitchen. The entire kitchen, cupboards and all had to be torn out as well as the brand new laminate floors wr just had put in. Jorge, Victor and Ron showed up and I worked with Benson via phone. These guys were professional, neat and super great guys. They loved my dogs and gave them lots of pets! The job ended up being much bigger than we had anticipated and hoped, and they took it in stride and got everything done with speed and efficiency. If I ever have an issue again, these are the guys I am calling. Their prices were fair, they set up asbestos testing for us since we live in an older home. For as horrible as a situation as this was, AssurePro made it easy and a lot less painful than it could have been. Thanks guys!

    OC Elite Restoration - damagerestoration - Updated May 2026

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