Response to Jeff: No, it's not a joke. We brought our family mercedes to your shop some years ago for a couple of problems with the car. One of the problems was that the driver window was not working. I did some research and a lot of people with this same car on the Mercedes forums reported fixing the problem by simply reprogramming/flashing the door control module. No need to disassemble the door. I even found the official Mercedes bulletin which is sent out to Mercedes service centers nationwide (forget what this bullletin was called since this was some years ago). The bulletin said to use the reprogramming method for non-working windows. I told you guys about this, but you two were too stubborn and arrogant to listen, saying you guys are going to disassemble the door anyway. I even pulled up the official Mercedes bulletin on my phone to show you but you waved your hand at me and said "I ain't looking at that shit". You guys refused to hear me out or look at the bulletin all because your fragile little egos couldn't stand that someone might know something you don't, with all your age and experience. Not only that, you two were rude and incredibly snide, like when we expressed how high the repair cost seemed, Ron said "But look at how rich you are with your two newspapers!" since my dad had brought some newspapers he thought he would read while the repairs were being done. Also, after the repairs were done, you guys gave us a ziplock bag with half a dozen screws which were taken out of the car during repairs and you guys couldn't figure out where they came from. What? Shouldn't you guys have kept track of all these screws during disassembly and screwed them back in during re-assembly? That is some professionalism. The icing on the cake is, after we paid for all expensive repairs at your shop, the car still had problems again like a week or two later. We took it to a little repair shop next to a 76 gas station and they ended up fixing it. We should've went there in the first place, save us from the awful experience at your repair shop. read more