5 stars is not enough!! I've taken my car in a couple times now and it's always such a great experience- quick turnaround time, good prices and they're very transparent about the work that needs to be done. I recommend Justin & his team to everyone! read more

Well since you want to air this all out in the public forum I will respond to your response. You only called and left us messages yesterday and after my review, so I don't know what other "many times" you are talking about. We told you we would set a time up for you to look at the car again at our convenience. Well it hasn't been convenient yet. As far as my husband telling you I was happy with the car when you called, (3 days after we brought it in), that is NOT true. He said thus far he was happy with it since it worked on the drive home. I had not driven my car yet so how would he know if I was happy or not?? I don't drive my car that often and the first time that I did is when I brought it back to your shop. You can justify in your mind that raising your voice to me was ok because you were frustrated but that's not OK! Period! I did not feel comfortable with your raised tone of voice or by your behavior, that is why I went inside your shop to ask my friend to come outside with me. Now my MAX button still does NOT work and the air still is NOT blowing as cold or as hard as it should be or used to for that matter, especially since we purchased a new ac compressor from you. The MAX button was never broken before bringing it in to your shop. We brought the car in for you to fix the issue with the ac not blowing cold air and you told us we needed a new compressor. It was our understanding that you knew what you were doing and that the problem would be fixed. The problem was NOT FIXED!! In fact, I was left with a new problem. As far as my car being 19 years old it only has 140k miles on it and has been well kept I can assure you. If you truly wanted to work this out you would have at least waited 24 hours after calling us to return your call. Instead this is how you chose to work things out with us. So unprofessional!!! Update: NO WE WILL NOT BE BACK. WE DO NOT TRUST YOU!!!! read more

Justin was friendly over the phone and when I went to drop off my car. I needed B1 Mercedes service on my 2 year old car. He completed the work at the time he promised (which was awesome!) and found a leak in my transmission that would be repairable under warranty at a dealership. He encouraged me to get my car in ASAP for this repair, and I followed his advice. By comparison the dealership was impersonal and took over 36 hours to complete the repair, I had to call several times to find out when my car's repair would be completed. Guess what, I'm going to go back to Coast MBZ BMW the next time my car needs service. PS - the service was $100 less with Coast than with the dealer....25% less.... read more

Justin - I saw that you posted my text message that I sent you about Peggys car, and the issues with the A/C. Having spent $2,800 of my hard earned money on this, I guess now I have to respond to defend where she is coming from. I did get your voicemail yesterday, and your text message as well yesterday. Considering the short week that I have post Labor Day, I thought that the 2 year, 24,000 mile warranty had value and I did not have to jump through hoops to get right back to you. I would hope you would respect that fact. Prior to yesterday, I do not recall getting a call or message from you since Peggy brought her concerns to you a number of weeks ago. I did send you the text on 7/28, and I did make reference to Peggy being happy. I got way ahead of myself on that one, and let me clarify what I meant (as it was a busy week and I was trying to be respectful at that time and get back to you). She had not driven the car yet. I had driven it from your shop back to our home, and during that ten minute drive the A/C unit did seem to be working OK. I had assumed (stupidly, in hindsight) that it was fixed and noted that she was happy. She was happy I got the car back. She was happy I had (in theory) gotten the car fixed. She had not driven it, though. When she did for the first time, the A/C was NOT working. That is when she brought it to you with her friend. I will own the text, and how it is interpreted. I put Peggy in a bad spot by assuming it was fixed, assuming she would be happy when she drove the car, and assuming that it was actually good for the 2 year 24,000 mile warranty on my invoice that I paid $2,800 for. That is on me for assuming, and sending that text accordingly. I wish we got what we paid for and it was working as I assumed it would for that kind of money. By the way, I have taken the car to a number of places and they have said the same thing, that we have taken really good care of the car. Stating that it is 19 years old with 140,000 miles on it is irrelevant to the issue at hand. She is upset, and has a right to be. I cant just jump on 24 hours notice to get back to you on when I can the car to you. As it stands now, I have no intention of bringing the car to you to be reevaluated. Your welcome for the $2,800 I spent. If you are gonna post my texts, which you have a right to do, I guess, then be sure to post this response to your airing out my text for all to see. I honestly hoped she would be happy when she drove the car for the first time a number of weeks ago. The A/C works worse now that it did before we brought it in, so neither of us are happy. I will figure out the next step on how I get this fixed so we have proper working A/C in the car. read more

got there at 8, changed oil & filter this morning, great experience- quick turnaround time, Justin provides great service at fair affordable price. read more

I usually don't feel compelled to leave reviews but I have to say this is probably best car repair service I've been to. Justin is very responsive and gives you a detailed run down of what needs to be fixed and what is recommended to be fixed. They also provide a detailed itemized report of what each part costs and what the labor costs. They also always call you up to approve any repairs and give you a cost rundown for each repair. SUPER Transparent. I've already had two Mercedes fixed up by Justin and his team, and have another appointment next week. They don't rip you off at all. For context, a local place we go to charged us $75 for generic wiper replacements. This place charged us $58 out the door for OEM wipers. Honestly a great value. Also both of the repairs were done within the same day when I scheduled an appointment and dropped it off first thing in the morning. read more

Justin helped me with my BMW 740 LI twice now and each time it's been a very quick and pleasant experience! He responded very quickly, he's honest, and has very affordable rates. I highly recommend! read more

Justin always provides great service at very reasonable prices. I recommend any BMW services offered done with utmost quality and reliability. read more

Had my sprinter serviced here last week (trans, plugs and brakes) and they did a really good job. Prices were in line and I feel the level of work was great! Clean facility, friendly and good communication. I'm happy read more

It was my first experience with Coast MBZ BMW Service and I was very satisfied with the experience. Justin took my disabled BMW, and even though he was on a Monday busy schedule, he got back to me in a few hours with his diagnosis and a fair cost. I found him honest and efficient and will definitely take my car to him again if needed. read more

I've been taking my 2006 BMW X3 here since I bought the car from a friend in 2022, and it's always such a great experience. Justin and his team are matter-of-fact, detailed, and transparent, and whether you are a technical or not, you will learn that you can trust their assessments. They will tell you what they know, what they don't know, and whether any maintenance item is likely to affect drivability or can be safely deferred. Whether you want to keep your vehicle in factory-perfect condition, or just want to keep it rolling down the road until your next purchase, Justin and team are exceptional at advising how to balance your maintenance budget with your risk tolerance. Their estimates also tend to come out right on or just under budget. Maintaining a luxury car is never cheap, so it's important to have the right experts in your corner. read more

Justin is awesome, the prices were fair, the service was pretty fast, and the parts they use are going to be the correct parts you need for your car. What I mean is that they use the offbrand parts but the CORRECT ones so that you're getting a better value without suffering from quality. I believe the term is called "OEM"? Google it, I'm not a car guy. Support your local small owned businesses! It took roughly 2 hours to get my little BMW Z3 serviced. It was a quick transmission + filter change, and it was around $300. They also skimmed by some other things that they saw needed some fixing and gave me a quote. Will be back here! P.S. You won't be able to sit in the lobby. (COVID, duh.) So if you're like me and don't have anyone to come pick you up and drop you back off while your car is being serviced, Coast BMZ BMW is strategically placed a walk away from The Lab / The Antimall. If you've never been to the Lab / Antimall, I'm so excited to tell you that you're right next to it. It's one of the most coolest places you can go to. Think of it like a Hipster Disneyland filled with food, stores, that you've probably never heard of before. You'll be entertained for hours! You can thank me later. Also Mitsuwa is alos right next to you it's a Japanese supermarket full of delicious food, and lots of fun different things that will keep you entertained. read more

Coast MBZ BMW Service - Auto Repair Near Me - Costa Mesa, California

If you have a MBZ or a BMW look no further for a new place to take it in than Coast. My husband and I have been going here for years and there is NO WHERE ELSE we trust more to take our BMW to. Justin and his team are the most honest people you will ever meet and will never tell you you need something when you don't! A true diamond in the rough thank you guys for all you do! We appreciate you more than you will ever know!! Thank you for keeping our car safe for 15+ years - The Ragusa's read more

If I could give them 10 stars, I seriously would. I have taken my car here on 3 different occasions and have always had top notch, honest service. You are given an expert opinion, fair prices, and no surprises. This shop is not out there to fleece you with unnecessary work or exorbitant quotes. Justin's honesty and integrity and the quality of the work done have made me a happy repeat customer. read more

Wow, Justin provided the service, without surprises, or attempts to up sell me on something !!

came in to have a chassis stabilization message reviewed on a 5 series and asked for a full inspection as well i really appreciated the itemized list of defects found with photos + the time justin took to explain what probably needs to be fixed now vs what is unlikely to be a large issue for the immediate future, if i had a budget to be concerned about (who doesn't, at least to some degree) dropped off my car at 8am, got a ride home by someone who loves working here at 805. car was ready for me 2 days later, and i got a follow up from justin to see how everything is going with the car afterward; how can you not be happy with that kind of service? thank you so much for all your help; you know we'll be back! read more

It was my first time, service B. And I am satisfied. They Inspect and recommend few thing to consider to be soon. I will be there for it. read more

Thank you for your care and expertise with my car as well as my daughter's vehicle, we will be returning for all our future service needs!

Justin and his team are the best! I recently had my 2022 x5 worked on at BMW and had the worst experience ever. I was overcharged and needed to get the job redone. I reached out to Justin and he walked me through all of the steps from how the parts were affecting my car and how to fix it. I went in on Tuesday to get my car inspected and he ordered the oem parts and we scheduled to get my car fixed on Thursday. Dropped it off in the morning and it was fixed by noon. My x5 drives so smooth now and I can't thank them enough! read more

Excellent! Trustworthy! Great work and never fix anything that doesn't need fixing.

Justin was very responsive and very professional. Definitely will continue to bring our vehicles here.

Justin and his crew are not some fly-by-night operation, but know these cars like the back of their hand, using genuine OEM parts and care when servicing your vehicle. Most importantly, they are probably one of the last honest brokers when it comes to a mechanic's shop; had an issue with the turbocharger on my C300, other shop wanted $1700 for just a new turbo alone, plus parts and labor, which is extraordinarily steep considering it's a part that has like a 1% fail rate sans tinkering around with the boost pressure and mapping. Justin identified it was a failing waste-gate that's common with that motor, and got me in and out in a day spending only pennies on the dollar, and it hasn't been an issue since. read more

Took my daughter's 2004 BMW 530i to check out a fuel issue that my mechanic couldn't figure out. They did s complete diagnostic which not only resolved the fuel issue, but uncovered some worn out brake lines, and other safety isdues. Everything was repaired promptly and the car was ready to get her back to her college campus. Highly impressed with their professionalism, their skill, and how they handled my daughter, a young first time var owner. Would recommend this shop to anyone needing servicing for their European cars. read more

Everything that has been said by reviewers are completely true, this place is absolutely hands down the BEST place for service! Justin is truly an example of exceptional customer service as well as what you would hope and expect in a business owner. He is genuine and extremely fair. He offers excellent pricing and does not try to up sell you on additional services. He is easy to trust and that means everything to myself and consumers. I was due for my "B" service on my Mercedes and had an appointment with Fletcher at a cost of close to $600. My cost was 1/2 that with Coast MBZ and I received the exact same service for the "B" service checklist. All the mechanics are Mercedes Benz and BMW factory trained. I was referred here by a past client who had nothing but awesome things to say and I completely agree as my appointment and time in and out was pure perfection. Thank you Justin for providing outstanding service and being a fair and trustworthy business owner. Much success to you always! read more

Took my car here for a service -- Justin and his team do excellent work and are honest, transparent and efficient. Finding a good MB shop is difficult and Coast MBZ is a diamond in the rough. Great deal on service pricing as well. Will be returning in the future. read more

Justin is wonderful, not only is he super fast with replies but very knowledgeable in his trade. I made an appointment to drop off my car to check the engine light and he diagnosed and was able to fix it that same day. We all know what a huge inconvenience it is to be without our cars, so his ability to get everything right at a reasonable price and back on the road as quick as possible is a huge plus! Not only that, I also received a follow up text to see how everything was going - nice touch and something you don't normally get. It's the little things. He just made his shop my go to for auto repair ! Thank you Justin! read more

I have been taking my cars to Coast MBZ BMW since 2010. Back then I received a quote to repair a hose on a 1999 BMW 535i from the Pep Boys in Anaheim Hill for $1,100. They explained it was expensive because they had to charge me "list" on the parts. I had the car towed to Coast based on Yelp reviews. John -- the then owner -- quoted me $170 to fix the hose. I asked how he got such better pricing on BMW parts and he explained "at $170 I am charging you list." Since then they've helped me with a 2005 550i, 2012 640i, 2009 535i, and a 2011 535i. John has retired and Justin is the new owner. The service is as good as ever. There was only one time they couldn't identify the source of a noise, and after replacing the obvious parts without fixing the noise, they gave the car back to me with new parts zero charge. Still don't know what that noise was. Great expertise, customer service, and the ability to respond quickly if you're in a jam. I couldn't recommend them more highly. read more

I've taken my BMW here a few times. Happy with the service and Justine. Once I brought my car in because a service light came on. Justine recommended that I take it to the dealer because it should be cover by the 15 year/100Kmiles warranty on the emissions error. Justine was right and I paid the dealer no money out of my pocket. A very honest and trustworthy mechanic! read more

Omg it's the first time I didn't go to the dealer shop to do the service so I had some concerns and did a lot of research before I found this one! Justin is incredibly nice and honest! I will definitely come for the next service! read more

Justin and Crew really took care of my 2010 E Class...They gave me a print out of what's needed today and what can be done later...Super Awesome and Professional read more

Restored our moms E320 wagon for my daughter after the car sat for 4-5yrs. Had The car towed to Justin at Coast MBZ Service and he gave a very fair n honest evaluation of the "must do" and "it can wait" tasks. She runs perfect now and can wholeheartedly recommend a family run biz like Coast MBZ. read more

Coast MBZ BMW Service - Auto Repair Near Me - Costa Mesa, California

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I was looking for an alternative to the expensive BMW deal prices, not to mention the lack of customer service I have experienced with Irvine BMW. I feel like I hit the jackpot with Coast. I initially spoke to Justin - how amazing, he answers the phone!! - discussed my needs, he quoted me in hours and scheduled an appointment for the work I actually needed all in the same day, and at a fair price with no upselling and a beyond pleasant attitude. The communication he offered by phone and text made the experience so easy and deserving of a positive review. Thanks Justin for a simple and 'not painful' experience!! Parting with my money for car maintenance isn't generally comfortable overall but in this case it feels like you and your technicians earned it and my husband and I received professionalism and honesty!! read more

I have been going to Coast MBZ since the prior owner, John, was operating the business. I believe Justin has taken over and he has continued to provide great, reliable and reasonably priced service. I really like their system of sending a text message with the entire diagnosis for you to review. It allows me to see what needs immediate attention and what repairs I can wait on. During my most recent visit, Justin was able to squeeze my car in without an appointment and diagnosed my issue pretty quickly. The issue was significant. But instead of trying to gouge me with a major repair bill, he suggested I contact MB for a warranty claim. That kind of honesty is hard to find with some repair shops. So I highly recommend this place for your MB service needs. read more

My go to spot. Feel like Justin has been honest with me. Any ladies looking for someone reliable, this is the place to take your car. I took my car in this time for thermostat and Justin let me know that it was still under warranty and I can get it done at the dealer for free vs spending money. I was very appreciative about that. read more

Justin is great! Excellent service, honest, fair prices, and he does an outstanding job. Very reliable and a great guy.

Justin and the COAST MBZ team are all awesome. I inherited an old 05 C230 Benz and wanted to get it running. Justin gave the car a lookover and sent me a detailed list of things that needed to be done. He didnt pressure on anything but suggested a few things that needed immediate attention and a few that could wait. He gave me options which is great. I will continue to bring in my Benz here for any issues and maintenance. read more

I called 5 different places before deciding to go with Coast to service my BMW i328. Not only they quoted me the best price, their staff and the overall experience while working with them was a solid 10/10. Justin you rock man! First time customer and I will never have to look anywhere else for my car service needs again. I can't wait to come back when my wife's car service is due. See you guys soon!! read more

Justin is awesome. Great, knowledgeable service at a fair deal I didn't want to deal with the dealership or pay their prices and Coast is a great alternative. read more

As an out-of-warranty BMW owner, I feel very fortunate to have met Justin, who owns the shop. From the very first call, he was patient, helpful, and knowledgeable. In fact, he correctly diagnosed the problem with my car. His experience told him what the most likely culprit would be. When I asked him about the price for such a repair, he didn't shy away from giving me a rough estimate of what the job would cost. I was able to drop off the car overnight and leave my keys in the key drop. The next morning, he told me about how long it would take and got the car back to me by the end of the day. He hooked me up, and his pricing was spot on. In addition, he took the extra time to find out what other repairs would be needed and gave me an estimate but he didn't try to push me to do the repair immediately. When I asked about cleaning the engine bay, he advised me to take it to a hand car wash where I would be able to power wash it myself. I told him that I'd rather have him do it because I know that he would be more meticulous than I would be. It's a godsend to find someone like Justin. I will he taking my car to him for as long as I have a BMW or Mercedes. Thanks, Justin! read more

The best place in the OC to get your BMW fixed! Why? They are honest, don't try to over sell, offer financing, great communicator, and are kind & welcoming. They communicate about the progress of your car and walk you through the process of financing via phone, text and email. They answer all your questions no matter how ridiculous it may sound. Their wait area is clean and welcoming with free water and soda drinks. Been here 2 times already and always extremely satisfied! Support small businesses like this one! read more