Had a really good experience at Firestone. Andy was my tech and was super honest about the timing--told me it would take about an hour and it was actually done a little sooner, which I appreciated. Both Andy and the Manager in the office were really helpful and gave great guidance, especially for someone like me who doesn't know too much about cars. The office was quick, friendly, and on top of everything, so the whole process felt easy and stress-free. Definitely a place I'd come back to for future service. read more

I had an appointment today at 2:00 PM for a wheel alignment and tire rotation. I dropped off my truck at 1:45 PM and made arrangements to get to and from work based on the appointment time. A few hours later, when I went to pick up my truck, I was surprised to find that it had not even been moved from the exact spot where I parked it. My truck had apparently never been looked at. I understand that shops can get busy and delays happen, but if my vehicle wasn't going to be serviced, I should have been notified. I made plans around this appointment and wasted several hours arranging transportation to and from work, only to find out that nothing had been done. Very disappointing experience and a complete waste of my time. If you can't accommodate an appointment, the customer should be informed rather than left waiting. read more

Great year end deal for synthetic oil change off social media. You get $50 off the regular price. Deal ends tomorrow on the last day of the year. Just be prepared to wait almost 3 hours even with an appointment. read more

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Do not ever go here unless you love getting conned! I visited this place to get my 4-wheel alignment serviced. Awaited for 3 hours, the service technician told me that I have (x2) worn-out camber bolts, and that I need them replaced or the rear driver-side alignment can not be performed. After viewing the service quoted, the quote was for over $1000!!!! They even spelled the word BOLT wrong as BOKT, and the 7030066 part number isn't even the correct part for my car. I searched for the exact bolts online, and the lowest I could find was $12 each, while the Firestone price was $129.99 each. I called them back, and they told me the quote was not a mistake and that it is what it costs. I took my car to a different Firestone tire and had my alignment done without ANY PROBLEM!!!!! The service technician told me the car is ready, and the before and after alignment printout was printed out for me without any questions. When I asked how my cam bolt condition is, they said there's nothing wrong with any of them. I am, never going back to this place again. read more

Firestone Complete Auto Care - Service Quote of lies - Tires Near Me - Santa Ana, California

Luis and his team were do great. Im very impressed with their costumer service. Luis was so helpful, he called me few times to let me know what needs to be done in my car. Thank you so much read more

Great experience when getting a tire alignment on my Tesla Model S. I only had one day off and wanted to get it done, called multiple locations and none could fit me in same day except this location. Ended up being amazing! Andy took care of my alignment and went above and beyond. Fixed my alignment, reset my steering wheel (most places don't do this!) make a printout and explained to me what he did exactly. Would recommend if you're looking to get a reliable and accurate alignment done! read more

Extremely overpriced. Dishonest pricing- We walked away paying $300 more than expected. They try to up charge so much, and scare you into buying more. Their coupon for $30 oil change is just to get you in the door and then they tell you that oil is bad and you need $80 oil instead. Their pricing online for tires and installation fees was way off. read more

I want to thank the team at Firestone for turning things around and making my recent visit a great experience. I've been coming to this location since 2000, when I first started my career at the County of Orange. Its close proximity to my workplace has always made drop-offs and pick-ups easy and convenient. During my most recent visit, the team took their time to explain everything, made thoughtful suggestions, and truly made the experience a positive one. Instead of recommending all four tires, they suggested replacing just two, along with a wheel alignment and two air filters--and even applied an online coupon to help us save. The Honda dealership was simply out of my son's price range, and Firestone not only offered a better deal but saved us valuable time. A big thank you to Johnny (Service Advisor), the GM Mr. G, and the hard-working technicians behind the curtain who got my son's car back into safe driving condition. Your honesty, professionalism, and care are truly appreciated. -- John M. read more

This is the worse place to go! They wouldn't even help with adding air to my low tire! Very disrespectful!

I took my 2001 Toyota Tacoma in because the A/C stopped working. The Firestone shop quoted me a repair bill of $2100 to change the A/C condensor, pump, hoses plus labor. Basically they wanted to replace the whole system. $2100 is half the value of my truck so I decided to get a second opinion. I took it to another shop and they fixed the leaky hose that was causing the problem and recharged the system with refridgerant for $300. The A/C is blowing ice cold and he gave me a warrenty for the work done. That mechanic said that Firestone was riping me off with that price and I totally believe him. These guys are a rip off and after nearly 20 years going to them I have decided to look elsewhere for car maintenance. Go to FCE Auto and A/C in Orange if you want an honest mechanic. read more

DO NOT!! Bring your car here they tried to rob me. I went in for an uber inspection, I just got new tires and these idiots have the nerve to say all my tires need to be changed so I can't pass inspection unless I buy new wheels from them then I told them I just got the tires and they switch up like oh no only one tire passed inspection lol I went to jiffy lube and they passed my inspection did it super quick didn't even have to get out of my car. Disgusting people at this Firestone my boy! (My Lawyer told me I could sue you for fraud ) read more

Really nice customer care and service. Thank you again for making things quick for me.

My battery died right in front of their store. I needed a jump. I was excited to see the "complete auto care sign". Lucky me. I would gladly have paid for a jump, but unfortunately they told me they have no way to jump a car and that I would have to buy an entirely new battery from them. Ridiculous. If you can't do something as basic as jump a car, you have no business calling yourself "complete auto care". read more

SERVICE IS BAD! I wish I could give this place -100. My tire was really low. It was at 30! I was getting a flat tire! due to a small nail I drove in here. Asked for help. Nobody was helping me, I was standing around. Onces they seen me,I ask if they could patch it, too big, too low so many excuse. automatic said is dangerous to patch a tire. We need to sell you a tire. I said can you put air so I can drive home? Manager said NOPE! Can't do it! I said I will pay for it and he said NOPE! I need it to go home they told me I have no other choose but buy it. What really got me, was me hearing a working said we need to do sales. So fuck it she is getting a new tire! How do you sleep all night knowing instead of helping people you're robbing them more money they really can't spend right now all because you Heard me talking that I really needed to get home to Los Angeles. But I was really desperate so I had to buy a tire! read more

They are more concerned about making you agree to the additional services for your car than what you originally came in for. They should first take care of your original reason you came in to fix instead of trying to find other perhaps unnecessary repairs. I understand this is part of their business model and most customers do as well but take care of original desired repair first! Sadly they lost a long time customer by making me wait over 3 hours for an oil change despite having an early morning appointment because they were more focused on finding the additional repairs than completing the oil change first! read more

Started off with an appointment at a separate location For a " A/C performance check " they didn't have a " specialist " at that store.. ok cool let go to another one Went to next location ( here ) setup an appointment because he wasn't there.. fast forward to today... He isn't at the shop and was told he would be there at 9am Appointment is at 8am Not very good customer service I get that these things take time.. that's what appointments are for I'd figure Got time to waste bring your cars here Time is money read more

This is my second time to use this place for my A/C and they are very professional great service. Special mention to the licensed technician Will who worked in my car found an electrical failure on the relay that needs changing. This is the place to be when it comes to A/C repair. They are honest, proficient and gets the job done on a timely manner. Since I live nearby, the office Manager Kevin even offered to have them take me home and pick me up upon completion of the work so I don't have to wait for 2 hours in the shop. I am referring all my friends and family to use their services from now on. read more

Their customer services is great! Made an appointment for a wheel alignment and they did an amazing job. People working there are all honest and professional. Will continue taking my cars to this location for future auto care needs! read more

Had a tire pressure issue yesterday March 23 2025 and was directed by the AAA tech that put air in the tire to take my car to this Firestone Auto Care since it was close to my location. The moment I drove in and was greeted by the service advisor named Kevin. What a pleasure to deal with Kevin, polite, helpful, great disposition. Having worked in an industry where I dealt with various vehicle repair shops and dealers he is by far the most helpful and just cordial. The tech took my car in the service bay found the bolt that was the nemesis to by tire and quickly made the repair.. Less than a hour from arriving I was on my way to my destination. The price was extremely reasonable to repair the tire. Experiencing an unexpected inconvenience and to have such nice help can made a day. Thank you to the Kevin and Timothy for a 10 out of 10 experience. read more

After about a week of no phone calls I tried again and my FM received a phone call from someone in corperate. My FM accepted a partial refund and offered to put in a request to have the parts replaced free of charge but she refused. All in all I feel it did not have to escalate to that level to get a resolution but my FM is satisfied and so am i. read more

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I had some tires with low air pressure and went to a local gas station. The free air pump actually took air out of my tire cause the machine was malfunctioning. Went to this Firestone next door and received great quality service. Robbie was extremely helpful and very willing, even though it was a holiday in which others had off. I understand it wasn't a huge request but I was very pleased with how Robbie was so helpful. Will definitely be back for actual car issues read more

I rescheduled appointment next day at 12:00 pm I have arrived before 5 mins in my appointment. just for Uber inspection ( new car 2023 ) he takes like 5 mins for check up ( did inspection ) after 45 minutes waiting I'm there from 11:55 Am to 12:50 pm Waw , bad service. And long time with nothing. What about if I don't have appointment. May be I finish when they close! read more

Having issues my Honda turning over slowly, I suspected the battery was the issue. I have previously visited this location for tires, so I decided to let them check out my issue. It also helps that they are open on Sunday. The staff was friendly and professional. They were up front regarding everything they would do and the charges. The time frame they quoted to get the job done was spot on. The facility was super clean and easy to access. I would definitely consider bringing my car here in the future. read more

I came and asked for air for my tire cause the one in the gas station wasn't working and with a bad attitude he said just park and wait but it will take 10 min. I wait 20 min and no one came to help me even though I was in-front of them read more

Firestone Complete Auto Care - Tires Near Me - Santa Ana, California

The intake guy here is a straight up asshole. I came here with a shredded tire for a Uber Hertz rental. He was a colossal jerk. Go elsewhere

It truly was a 10/10 experience. First off I am a woman, so going into auto shops is daunting. But all of the people I encountered at this Bristol Firestone location were amazing humans and better yet extremely skilled at their job! I drove in panicking because my 2015 Jeep Wrangler overheated and started spewing coolant and the check engine light and another scary red lightning bolt light came on. So I drove to the Bristol Firestone, and was taken in with so much understanding, care, and skill. They had my Jeep for only one day and repaired it back to great shape. I am beyond thankful for Jorge the manager and Will the technician. They are who you want handling your breakdowns let me tell you! They're easy to talk to, sooth your worries with their awesome sense of humor, and above all helping you is truly their intention. read more

I went into this Firestone to get an inspection for driving Lyft and was graciously welcomed into the shop by Luis. It was the day of the torrential downpour and we both marveled at the sheer volume of rain that was coming down. He let me chill in the shop for a while because it was raining so heavily. Came back the next day and dropped off the car at the appointed time. Sergio finished up 25 minutes ahead of schedule, just as I walking back from Aloha Hawaiian Barbecue (delicious food, massive portions), and I am now driving Lyft, earning a nice chunk of change. Thank you Luis and Sergio for the excellent service and hospitality. read more

If I could give 0 stars I would. Had my wife go in to get brakes looked at and it was a scam from the start. First told her that there was no warranty on the brake pads, even though we had pads done a few years prior. When they had the car looked at over an hour and a half later, they said that not only do pads and rotors need to be changed, but they also needed to change both calipers and have a brake fluid flush as they said brake fluid was leaking (it was not), all of which would cost $1200 plus. Once she refused service, as she needed to check for another opinion, Kevin changed his attitude completely, and became standoffish and left her waiting for the car for an additional 20 min. Had brakes looked at by another shop and only needed pads and rotors changed, calipers were completely fine and brake fluid was not leaking. Cost less than 1/4 of the price quoted by Firestone. Do not come here unless you want to be upsold and scammed. read more

AVOID AT ALL COST!!! This is the worst Firestone I have ever ever done business with. The manager Louis is a jerk and rude to everyone. Their level of service is a joke and they try to ripoff people that don't know much about car. Sad to see such horrible service. You want to know more? I was cheated. You sold me a lifetime alignment and then refused to Align my truck. Lee you were rude and insulting. I asked for a refund and you wouldn't refund me the full amount. You cheated me. You took my money and won't provide the service I purchased. See you guys in small claims. read more

I'm going to give 5 stars to Miguel. He is the best mechanic in the shop. Always requested Miguel to do Alignment on my truck since 2018 until now. Customer services were awesome and Miguel is the man. But I was there this morning and I really don't like the customer service they gave me. The man was helping me this morning was Luis. After I talked to him for my truck service. I felt like I don't want to come back this shop anymore. Service was really bad. I'm going to give the shop 3 stars only. Hopefully Firestorm talk to Luis and get better customer service for future. But I still giving my man Miguel 5 stars. Thanks Miguel for the best service. read more

I wouldn't recommend this location. Each time I have come I've been quoted hours for a tire inspection. Finally someone recommended an appointment and when I finally booked one systems were down and they couldn't see me. Why wouldn't they tell me that when I'm booking the appointment? Poor communication and I will avoid this place in the future. read more

Amazing service provided by Kevin! He took care of me and my in the best way possible.... His attention to detail and knowledge of what's best is impeccable! Thank you Kevin! read more

Took my Jeep in for a break service, my breaks wouldn't stop squeaking. I had no appointment but they saw me in right away and identified the problem immediately (ended up just needing to WD40 my shocks, not breaks). They fixed the problem right away and I was in and out in 5 minutes. The men there were professional and intelligent. I would highly recommend. read more

Be VERY cautious going here. My brakes started making a grinding noise, so I had taken it to them because I thought it would be better than the dealer... boy was I wrong. Not only was the cost about the same as the dealer was saying it would cost to replace the brakes but they COMPLETELY lied to me about what needed to be done. They told me after their inspection that my rear brakes needed new pads and rotors as well as the front needed new pads and a refinished rotor. Thankfully my step dad is a retired mechanic and when I called to ask him if this was a fair price and normal he said how is your car that's only 1 year old with 25k miles on it needing all new brakes?! He told me to bring the car to him and he will look at it and replace the brakes for me. When my step dad got in there he said they completely lied to me. Yes my rear brakes needed to be replaced (which is still not normal normal and something is clearly wrong with my electronic brake equalizing system that is causing abnormal ware on my back brakes) but my front brakes were in fantastic condition, only 20% worn down and no where near needing replacement! They were going to charge me another $500+ to replace my front brakes even though they were completely fine! They totally thought they were being slick! I'm going to report them to the BBB because that is completely lying and cheating their customers! Beware if you get your service done here they are not honest and will try to cheat or "up sell" you when your car needs something minor they'll try and add things in there that are not even necessary' read more

Long story short , they made me return my functioning new battery in order to sell me one of they're brands and after assuring me that the problem will be fixed and 400$ later , nothing was fix and the problem was the same , in other words i paid them $400 for no reason and the manager there is one of the rudest people iv ever met and basically told me to kick rocks ! Do nor recommend this place at all , your better off trying your luck somewhere else ! TERRIBLE AND UNRELIABLE MECHANIC ! read more

Came in to get an alignment, just got all new suspension from top to bottom on my truck. Got the truck back, wasn't aligned and bolts were loose. Now I have to take it to another shop to get it done since I didn't have time to take it back. horrible job. read more

Now having to sue Bridgestone Retail Operations (Owner of Firestone Auto Care). Now 8 weeks later and no check, so they are being sued in Orange County Superior court, including against the lazy ass manager who interfered with my lifetime alignment contract by both refusing to perform the paid for alignment and refused to refund the money. Firestone promised a refund check had gone out, but that was also a lie. Lying, piss-poor customer service, breaching of contracts and a lazy ass manager willing to interfere is what you will get at this shoddy place. I hope the other 3 persons ripped of by the lifetime alignment claim here on yelp also sue them. They seems to think that no one will challenge them. read more

Been going to this place for quite a long time. Went there for a oil change. I made an appointment for 11am. I got there at 10:45am. They told me 2 hours. I go back at 12:45pm and I can tell my car wasn't even have been moved. I asked for my keys and told them I will take it somewhere else. So I wasted 2 hours of my Saturday to get nothing done. My point is what is the point of making an appointment when your car just sits there and not get done? I get they are busy but don't waste people's time if your not going to stand by your appointments. Won't be back to this place and guess you guys lost a long time customer. Went to pep boys down street. No appointment needes and will be done in an hour. Beat that. read more

I just want to make a point to five this location 5 stars. This location provides GOOD basic tire service such as rotation, balance and alignment. They do have Bridgestone Firestone tires with great warranty and also sell lifetime alignment and rotation and balance which is great because they have many locations in case i need it done away from home location read more

Vince took care of me! I've been coming to this location for years! Lifetime Alignment, great tire warranty and now even my brake pads will have lifetime warranty! I'm a big girl, two seats on an airplane big, and a bench seat in the waiting area would be great. I mean, the kids table is sturdy, but, come on! Even an armless chair would be better than that! read more