My service request is that I need my tires and brakes. They gave me a great deal on my breaks and all four tires.

This beloved neighborhood Pep Boys where Armando and Kelly have taken care of all of us for years has gone to the dogs!!! Sadly, Kelly and Armando are not there right now and there is someone named Daniel there who is NOT looking out for the long time customers.. he makes sure you know he is all about the company and not about the customers. Watch out.. his priority is NOT you! I asked where Kelly and Armando were and he said "they are on leave" and when he refused to take care of me like Kelly and Armando have for years and years, he said " that's why they are on leave".. Completely unnecessary. I went in for the lifetime alignment that Pep Boys honored when they took over the location years ago from Discount Tire and again he told me NO.. He is the new sheriff in town for sure and he is not there to take care of all the women who have trusted this shop for so long because women do get discriminated against in many car repair shops.. and Kelly and Armando always made sure everyone was taken care of in the very best way possible.. women included. I miss them! I am getting my oil changed tomorrow at Midas as they are $30 less than Pep Boys with their Groupon Labor Day special and I am getting my tires aligned at the new Discount Tire on Newport Blvd in Costa Mesa. They are honoring the lifetime alignment I bought in 2003 when my car was new, before Pep Boys took over the location from Discount Tire. So many are stepping up to take care of me now that Daniel has repeatedly upset me refused to help. I hope Kelly and Armando come back and I hope Pep Boys realizes what a treasure they have in those two men. Miss them!! Our neighborhood store is not the same right now! read more

What happened to Kelly and Armando? The manager in the store is suddenly a guy named Daniel and this wonderful neighborhood store that was such a safe place for women to go with trust is now awful for women. He argued with me in front of other customers trying to charge me way more than I have ever been charged before and he made comments like "that's why they are on leave".... which was entirely unnecessary. To disparage the loyal and long time managers Kelly and Armando which he repeatedly did is so disrespectful! The place isn't the same. I called and got the District Manager, told him everything! He says Kelly and Armando are not "gone forever", but who can be "on leave" for over two months now and still be available to come back? Everyone has bills to pay and I'm sure they have to find some other way to earn a living.. SO SAD!,, SO UPSET! This was a very special place! Not anymore. It's a typical "company store" now with a guy that doesn't put the customer first like Kelly and Armando always did! What happened to them?? read more

Came here to get a battery replacement on my Audi Q7 -- and if you know, the battery is tucked under the driver's seat (crazy spot, right?). It turned into a bit of a hassle because some bolts were damaged during a previous dealer install, which I didn't notice until I opened it up myself. Thankfully, I got referred to Pep Boys through an oil change shop -- and I'm so glad I did! Kelly, one of the staff, was super friendly and took great care of my car. Even though they initially lacked a specific tool, they still found a way to get the job done, and everything was completed in a timely and professional manner. I'm beyond satisfied -- they're legit, skilled, and honest. Thank you, Pep Boys! Cheers read more

Pep Boys - Auto Repair Near Me - Costa Mesa, California

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I stopped at Pep Boys during a road trip when one of my tires started leaking. Armando at the front and Winston in the shop were absolutely awesome. They had me in and out in about 20 minutes! Both were super professional, friendly, and honest -- no upselling, no pressure, just genuine help when I needed it most. It's rare to find a team this efficient and trustworthy these days. Big thanks to the crew for getting me safely back on the road! Also price and value was amazing! 10 stars! read more

I brought my car into this Pep Boys location in a bit of a panic--my tire was barely hanging on and most shops were already closing up as it was Friday evening. Im so thankful I stumbled upon this location where the manager Kelly didn't hesitate to help me right away, and the technician Nacho got started on my tire immediately. They were honest, kind, and incredibly efficient. Nacho inspected my tire and pulled out the blade that caused the flat, showed me the damage, and turns out it was 100% patchable!! I was so relieved I didn't need to buy a new tire. As a woman, I am always wary in situations like this because it's easy for someone to take advantage. But the team at this location were transparent and honest and even stayed past closing to get the job done. Huge thank you to both Kelly and Nacho! This Pep Boys location is absolutely trusted and I highly recommend it. read more

Pep Boys - damage from a blade - Auto Repair Near Me - Costa Mesa, California

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Came in for just a tire rotation since my car doesn't requireother maintenance. Visited a couple other places, but encountered significant wait times and staff that didn't really seem to care to service my car because they were too busy. Asked them if I could return later with an appointment, and I was advised they didn't take appointments. So I would just have to wait...?! I then proceeded to look online for tire shops nearby and discovered that pep boys also did tire rotations for less than half the cost of the tire shop I had just visited. I scheduled a last minute same day appointment and brought my car in. I was greeted by Armando the Service Manager, and he assisted me right away. Even with other customers, Armando and his team got started on my car, and I was out in less than half an hour. Upon completion, i went to go up to pay, but Armando didn't even charge me for the service! It was my first time at a Pep boys for any type of car service and had never purchased tires here before either, so of course wasn't expecting a complimentary service and I was pleasantly surprised. Would definitely recommend this location, and I appreciate Armando for the top notch service! read more

Pep boys always take such great care of my vehicle. I come here purely because I trust them: they make great recommendations, they genuinely care, and they do what they say they are going to do, in the timeline you can expect. Thank you guys! read more

Kelly has the worst attitude and customer service I have experienced in a long time. Arrived at 6:20 for a 6:30 appointment and he refused to fix a flat tire, mind you they close at 7. Thankfully, Winston said he would help me. Winston went above and beyond and was great. I am a fleet customer, come here monthly for maintenance and service, and Kelly said he didn't care and doesn't know why they let reservations be made with 40 mins until closing. Kelly was rude, disgruntled, and should retire. read more

I arrived on time for my 12:30 PM rideshare inspection appointment, only to be told they were too backed up to complete it and that I'd need to wait an additional hour and a half. It was disappointing, especially considering the inspection typically takes only 20-30 minutes. I ended up going to a nearby Jiffy Lube without an appointment and was helped immediately. This experience made me question the purpose of booking an appointment here in the first place read more

Got tires and currently getting brakes done. I can't begin to say how at ease I feel working with everyone here, especially Armando. Prices are reasonable and knowing that I am in good hands. I don't feel like they are trying to get the most out of me. I don't ever leave reviews. Thank you crew members of Pep boys Newport blvd. read more

Great service and price for dropping in to repair a flat tire an hour before closing Thank you Nacho!

I had my car towed after hours to pep boys and left my keys in drop box Armando called first thing in am we talked over what I needed. He kept me updated with prices and details He was very helpful and I didn't feel any of my questions were too much I loved my experience with pep boys on Newport blvd in Costa Mesa read more

Armando and Kelly do a great job, this is a busy store and they take great care of their customers. Been using these guys for years.

I came in here on Sunday and was greeted by Kelly who is super nice very sweet and really helped me out. Explained everything was calm and patient treated me very very well. The entire place was clean. The bathroom was immaculate smelled great. The employees were also very nice, absolutely perfect visit. I highly recommend and say hi to Kelly when you come in. read more

It would really be nice if ALL businesses could operate like this Pep Boys on Newport Blvd. I originally was shopping around for a new battery since Fletcher Jones told me it would be $700 or more for a simple battery. When I first called and spoke to Kelly who runs the store, I liked him right off the bat. His honesty and not trying to up sell me like the other Pep Boys was trying to do was refreshing. When I arrived to check on my battery to see if I really needed one or not, the place was very busy with people waiting behind me. Kelly stopped what he was doing and went and checked on my battery. He said it still had life and if it's not broke then don't fix it. I then asked him how much he charged for run flat tires since I knew I needed a few. Kelly gave me a few bucks cheaper than my other place so now I'm officially sold to start doing business here. I took my car in yesterday for two new tires and decided to get a new battery anyways. I met Armando who also works with Kelly and let me tell you this place has definitely earned my business for the years to come. When I was done Armando told me to come back in 5000 miles to rotate my tires. Thats the first time anyone has offered to do that. When I had thanked Kelly for being a straightshooter, his reply was that he has to be, because it doesn't get him anywhere if he isn't. How nice is that :) It's not always just the name of a business that makes it great, it's the people who are running it that make it GREAT! read more

Came here after work, I rushed here. And Kelly took amazing care of me and was super patient. As a female going to any car shop is a little intimidating but Kelly made the process to check out my tire and fix it a breeze. Nacho worked fast on getting me on my way. It was a great experience! read more

My husband had his car battery replaced at the Pep Boys in Costa Mesa on February 2025 for $232. Less than 5 months later in June the battery died on him, and he had to get roadside service to jump start the car. After driving the car to work, the car died on him again. He took his car to the Porsche dealership and the technician told him the battery was defective because they charged the car 3 times and each time the battery was not retaining the charges. Basically, Pep Boys sold us a defective battery and now we are out the money for the battery plus the money the car dealership charged us for the car inspection. read more

Pep Boys is the best, especially the Newport Blvd location. Kelly is extremely attentive and helpful.

Every time I take my 20-year-old Toyota to a car shop, I stress that I will be taken advantage of because she is old and I don't know anything about cars; I'm at the mercy of the mechanic. I love my car and trusting a mechanic is so important to me. I don't worry about that here; they're straightforward, don't oversell, treat your car like it were their own child's. I cannot recommend high enough, Pep Boys 1950 Newport Blvd. Costa Mesa, CA read more

Came in with a nail in my tire, and Armando got me taken care of quickly and professionally. Super friendly, honest, and didn't try to upsell me on anything I didn't need. Plugged the tire and had me back on the road in no time. Appreciate the straightforward service--definitely coming back if I ever need tire help again. Thanks Armando! read more

Last minute alignment needed and these guys came through beautifully. Thank you for the great service and value !!!

I love this pep boys! They're always so quick and trustworthy. I purchased tires from this location about 6-8 months ago. I've stopped in several times whenever I've had questions about tire pressure etc and they've been super nice to help. I went in this morning after hearing air hissing out of my tire from something I ran over. They quickly checked it out, fixed it under the warranty, and had my car ready much sooner than anticipated. Really happy we found this location and we will continue to bring our cars here! read more

Pep Boys - Auto Repair Near Me - Costa Mesa, California

I made an apt. and went there the day before because I'd not been to this location. Needing some electrical work, I spoke with them and was told the guy was only there M-F not on weekends. I dropped off my car and the keys at 6:00 am in the drop box and took an u er to work. At 1:00 I hadn't heard from them, called and left a message. By 2:00 I still hadn't heard back and called again. Their response was WHAT ARE WE SUPPOSED TO DO? Really? I went there and spoke with your office and the guy put it in the system! I even made an apt. Online and indicated the Left Rear Light Malfunction socket and bulb needs testing or replacing! Basically my car sat there all damn day an no one touched it, no one called, no one did a damn thing. I paid an Uber for nothing and still need to get the work done. Recommend this place? Hell No! read more

I just ran over something that stuck in my tire and was clanging against the wheel well. Fortunately Pep Boys was just a block away. One of the guys came out and took pity on me and fixed the tire right away. I tried to pay for it, and he said no charge. Such a blessing to me--many thanks! read more

Pep Boys - I ran over this and it punctured my tire - Auto Repair Near Me - Costa Mesa, California

Worst Pep Boys ever! Waited 10 minutes before Kelly came in only to answer the phone. Then he proceeded to talk on the phone for over 10 minutes to a customer, putting down the phone twice to walk by us into the car bay to speak to someone while never once acknowledging us. Finally after over 20 minutes of waiting asked us what we needed and we responded wiper blades and then he looked over at his full rack of wiper blades and proceeded to tell us to go to Auto Zone because the prices were better!! He didn't even look at his rack to see if they had the correct ones for our car! Never will go there again! read more

KELLY is an absolutely gentlemen. Very helpful and understanding!! Took priority to the ones with appointments. read more

Needed my battery replaced and the guys at this location were extremely helpful and fast to replace my battery and clean the connectors. Couldn't be happier with the service and the fair pricing! read more

I went to Pep Boy's and got my oil changed 2 weeks ago. And this last week for 2 new tires. And, again received exceptional service both times. Armando is honestly the nicest, most honest mechanic I have ever encountered. I have had many cars over the years and many repairs. I have never come across such great service and very reasonable prices. I'm in and out so quickly each time and always grateful for this guy! I've taken my car to him for headlights, brake lines...always very happy when I leave! Thank you Armando and the rest of the crew there! Happy Holidays to you all! read more

My go-to for servicing! Armando and his team are fantastic! They can be pretty busy at times so from my experience it's better to give a call first to check in with them read more

Scammed me into buying a used tire but they just moved the tires around. so disappointing

Appreciate Pep Boys a lot!! Every location operates fairly and they seem to be reliable. I'm very impressed. The long time manager (Kelly) is really nice and his employees (Armando) too!! They share their expertise and don't want to cheat you! I had an issue with my car and my dealer literally was trying to rob me blind. Pep Boys was fair priced and I'm very grateful!! Will be back again and again!! read more

With all the dishonesty and scams these days, it is so nice to find an honest place, let alone auto mechanic. They are so wonderful, helpful, and responsive. Armando is a gentleman! read more

My tire pressure sensor light had been on for the past few days despite adding air to all tires to match the standard PSI, so I booked an appointment through their website and was able to bring my car in the day after. Gilbert, the service manager who was working at the time, was super patient throughout the entire procedure. He and the mechanic, Juan, immediately began working on inspecting the tires as well as the brakes, which I've raised concerns about the infrequent high pitch noise. There's an indoor waiting area where I was able to sit and wait. After about 10 minutes, Gilbert came back and kindly explained what was causing the sensor light to remain on. He gave me the option to either ignore the light as the tires themselves were fine or have one of the tire pressure sensors replaced. I went ahead with the latter, and it took them only about 15 minutes to get the procedure done. Overall, very quick service and good customer service. Prices are reasonable for how efficiently they were able to solve the problem. It only took me an hour to leave home and back with car repair. Would definitely recommend! read more

I have been going to this particular location off and on for about 5 years now and will start going there to have my car serviced! Because the folks in the service department are so friendly and courteous! This is why too, I rated them a 5-star rating because of that and the quality of work they do! I just had my car repaired on Monday 7/19/21 at that particular location and I'm quite happy about the great job Randy has done. Got a new serpentine belt A.K.A. an alternator belt along with new spark plugs, a new water pump, new air filter and air filter cabin, a new radiator reservoir; radiator coolant, and I'm thankful for having replacements done to my car. Randy took the time to do the work and would like to thank you Randy! You did an excellent job! And to Nathaniel who made the courtesy phone calls to me to give me updates, he's awesome! read more

LOVE this location. Always super quick and everyone who works there is so kind. My fav pep boys location :)

Unskilled workers and a car service worker who charges 150$ an hour for labor. Went in for a headlight repair and was told it would be 300$ and 2+ hours worth of labor. Went to pep boys by The Camp and charged 60$ and was finished in 30 minutes. Young college girls stay away your time will not be respected! read more

The Pep Boys company has been around a long time but I just recently had the opportunity to check them out for myself, and I'm so glad I did! My "MAINT" light had been flashing intermittently, and by the time I found out that the light refers to "oil" maintenance, I felt that I needed to find somewhere to service the car immediately and decided to pull into the very first place I came across, which happened to be Pep Boys on Newport Blvd. Kelly, the service manager on duty, was super helpful and gave me info on the full range of options available, yet at no time did I feel like he was trying to upsell me. I opted to go with the high mileage oil and he directed me to their website for a $15 coupon, which saved me the cost of the upgrade. It kind of seemed like the service might have taken a little longer than a standard oil change usually does but in the end I feel like the mechanic that did the work was very very thorough, and service included free tire rotation. Also, there is a very nice air conditioned waiting area with comfortable seating, TV, wifi, a clean bathroom, cool artwork, coffee, tea, filtered water, and a soda pop vending machine, so the wait was very pleasant and well worth it. This location stays open later than a lot of other shops, which is also a huge plus. It's clear that this shop is well managed and everyone that I interacted with was truly top notch. Ultimately for a chain company this particular shop feels more like a trustworthy local shop! Thanks for the great service! read more

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I had to replace a tire, and I was told they could get me in immediately. Armando was most courteous, and professional and offered top-notch service. I was in and out of this facility in fewer than 30 minutes on a Friday afternoon. Excellent customer service and I will definitely go back for any automotive needs. read more

I ordered tires from Amazon and was given the option to have them sent to this location for installation. I rescheduled my first appointment the same day because of scheduling issues. There was zero hassle about that I took care of it online. When I got there I was given an estimate of an hr to an hr and a half. I was 30 minutes early so that was fine. I also asked to see if he could check if I needed an alignment or not and I mentioned I hadn't noticed any pulling in one direction or the other. The guy said that doesn't really mean anything and they would check it out. They finished right when they were supposed to and I didn't need that alignment after all. That saved me $100 and showed me they're honest and don't try to take advantage of unknowing customers. I appreciate that immensely. I also heard them being upfront and honest with other customers in the shop. I would recommend this place to family and friends. read more