This has been the most frustrating and unprofessional experience I've ever had with any medical…read moreoffice. I was given an estimate around $600 for my visit in April, only to be hit with a shocking $2,500 bill afterwards which was received in late June. Since July, I've been trying to get answers, and instead I have been met with rudeness, avoidance, and zero accountability from the front office. I repeatedly asked to speak with the doctor and was told he "does not talk on the phone with patients." At my follow up cleaning in September, I confronted him directly about the ongoing billing issues and the dismissive treatment I'd been getting. He told me, "We will get this taken care of," and took every document I brought - the estimate, the bills, phone logs - everything. I finally thought someone was taking this seriously. Instead, nothing changed. A few weeks later, I received the exact same $2,500 bill with no explanation, no update, nothing. When I called again, a staff member offered a payment plan but then told me the amount I could actually afford was not accepted by the doctor - he needed double the monthly payment. When I asked for time to figure things out, communication suddenly stopped. My calls were not returned, my messages were ignored, and even my email received no response. I was calling weekly with no progress. Today, after months of trying to resolve this with the office directly, I found out they sent my bill to collections without notifying me. After everything, this was how they chose to handle it. I have never dealt with such poor communication, lack of follow- through, and disregard for patient's concerns. Based on my experience, I cannot recommend this office to anyone.

We love it here. Everyone is welcoming and friendly. My husband, son and I really love our Dental…read morehygienist and dentists. They take great care at being thorough, well, at the same time gentle. My son had a bad experience with a dentist when he was younger, but he really likes this place and doesn't mind going to the dentist anymore.

Dr. Spanel is retiring and is AMAZING but unfortunately the individuals taking over are VERY money…read morefocused. I stood at the hallway door for 15 minutes as I was the first appointment and they didn't let me in until exactly at 7:00 am. My normal dentist (Dr. Spanel) wasn't there due to schedule changes and they never called to let me know, so he didn't do my exam. In addition they have made the following financial changes..... 1. Charging a credit card processing fee of 3% 2. Requiring you to pay upfront to even schedule the appointment for the work you haven't even gotten done instead of paying on the day you get work done. 3. Have you sign a contract to allowing them to Charge a fee if you don't cancel within a timeframe. ( I've not experienced this but would hope there is some leniency) Either way is very off-putting. 4. They actually have a virtual assistant that answers the phone?!?! Just confirms the lack of interest they have in actually being personable. It's transitional care for financial gain and not focused on the client anymore which is too bad because it was an amazing place.

After 20 years of being cared for at Regency Dental, I was told they wouldn't treat me unless/until…read moreI filled out their new mandatory MyChart app. Just Google "MyChart data breach" and you'll understand why I didn't want to make my medical and billing information public. I found out that Dr. Spanel has sold the practice to a private equity group and he's now working there as an independent contractor. The new owners told the office staff to turn away anybody who wouldn't immediately fill out the MyChart stuff. I was still standing at the front counter discussing the situation when everybody just walked away and left me standing there. I'm glad Dr. Spanel is lining up his retirement, he's a great dentist. The new owners can go pound sand with their demands. Creighton University fills Omaha with batches of new dentists every year, and I am currently shopping for a new dentist.

Avoid like the plague. Billing department is incompetent and does not keep in touch with patients…read moreon invoicing or insurance billing. In my case, I have dual coverages, too. Rude assholes! Do yourself a favor and seek dental care elsewhere because their business office isn't worth the headache based on lack of communication, accurate billing and information that you WON'T receive!

If I could select zero I would. I went for a cleaning on Dec 2021 and I have insurance. i went to…read moremy appointment and no X-rays were done and the cleaning was not a regular cleaning I am use to getting twice a year. I was told I had a cavity and need to make an appt to get that fixed. No X-ray was taken and it was non shown to me so I said no. They never submitted my bill for the cleaning because I never got a EOB from my insurance. I called the insurance to ask. I went to the office asking why have they not submitted my bill. They said they would make sure it was done. It is Feb and still not done. I have communicated with them three times and after that I left it alone. In June 2022 I am getting a bill for 137 dollars. I have never paid for a cleaning as they are covered under my insurance. I left them another message stating you can write this off because it was your error in not billing on time. Don't ever go here for any services. I could never get a straight answer or a resolution.

After getting a second opinion from two dentists, AND their in-house periodontist, my initial…read moreassessment was correct. These people either have no idea what they are doing, or they are scamming people at the cost of their teeth and/or insurance. Always start non-invasive, & non-surgical. They didn't do what they should have done, and wanted to jump straight into surgery. Way to much, when a simple cleaning fixed my issue. I'm actually glad they refused to do my cleaning, there's no telling what damage they would have caused. To sum it up, my second exam revealed my dental issue is no where near as bad as they made it out to be. They had me worried for nothing. There were a lot of red flags, and I'm glad I trusted my gut. I do not recommend.

I have been seen at Twin Creek Dental since it opened. All of the staff are very friendly and do an…read moreexcellent job of making feel comfortable during cleanings or other procedures. Space is clean and organized and I have never experienced any complaints of issues.

Staff and dental assistants are extremely rude especially the one girl who looks like she's only…read morethere to pay for her butt lifts.. The oral surgeon speaks to you like you're beneath them and as if you don't know a damn thing about your own body Blew two of my veins trying to insert an IV even though I directly told them twice where to put it. Once they perform work for you, they aren't willing to adequately repair or fix what they mess up in a timely manner. The quality of care is extremely poor. They will not make sure you are fully numb or medicated while doing work, when you tell them you can feel it. They tell you to suck it up and deal with it. Due to their mess ups, it gave me a massive infection in my mouth. They also, do not inform you if they screw something up, or have to add additional treatments to your dental bill for the extra work they had to do due to them not being careful. Would NEVER recommend this business to anyone. Bunch of crooks and snooty ass, petty people.

I recently had a procedure done there. Prior to this I called for a price for my wisdom teeth and…read moreit was a little pricey so I tried seeing about payment plans for different discounts. I found a discount called them twice to see if they accepted it got told yes both times. Go to my appointment and get told they don't ale that so I asked the lady who said they did and she said she never said that. So make aure to watch they don't stick to there word here

Thank you Lindsey..teeth cleaning was quick and efficient ..very nice visit ..I felt very…read morecomfortable. Dr. Andersen came in to say "Hello" and his warm and welcoming nature made me feel at ease.. Thank you to your staff for the kindness and the smiles when checking in.

I have been going here for years for general dentistry and specialties. The front desk folks are…read moregreat about greetings and getting down to business. The hygienists I have are professional to the core and I can actually relax in the chair a bit because I know I won't have pain. The dentists know their stuff and are good at educating patients about healthy teeth and related health matters. I recommend!

Who knew a trip to the dentist could be this enjoyable? From the moment I walked into Pacific…read moreSprings Dental, I felt more like I was checking into a spa (minus the cucumbers on my eyes) than a dental office. The front desk staff is incredibly welcoming, the waiting room is cozy, and best of all--zero judgment about my flossing habits (or lack thereof). I have been going to Dr. Franco for longer than I care to say and he and his team are absolute pros. They explain everything clearly, work gently, and even manage to crack a joke while wielding dental instruments like seasoned comedians. My teeth are now cleaner than my life choices, and I actually look forward to my next visit. If you need a dentist who's skilled, friendly, and maybe even a little fun--look no further! Highly recommend!

Been a patient here for 17 years. I don't feel valued as a patient anymore and an looking for…read moreanother dentist. Pacific Springs gives good care and has competent staff. Problem is they simply have gotten too big and patients have to wait six months plus to schedule a simple cleaning appointment. I feel like a number and no longer a valued long term patient. They obviously have too many patients and won't hire more staff so my business will go elsewhere.

For the girl who answered the phone Wednesday and said there were 3 Prosthodontists in Nebraska…read more I'm a disabled vet widow who went through everything to obtain Delta Premium Dental that would help me finance the repair of a (VA installed quad zygomatic implant.) One implant failed and 1 bar removed. So in December 2022 when 2 abutments, bar, screw and crown fell out Christmas Eve, I needed help. I found none. VA isn't required to replace the failure and apparently cannot give me advice or suggestions either. Blindly In 2023, $6k to a dental team confident in their abilities to line up and secure my bar, abutments, crowns and screws for my prosthetic. Above his pay grade he stated after he failed to install the screws, he said go to the staff that was familiar with my situation. At the VA, I spoke to my surgeon and reluctant staff tightened 2 screws without being able to speak to my Dentist. My surgeon wanted me to consult with this Dentist so we could plan how to get the 4th implant and new prosthetic started.. In Millard's web page did I find Prosthodontists. I didnt see that they didn't take Delta Insurance. You stated only the Dentists do. Why have a procedure done when you cant get repairs, advice, or insurance? All I wanted was some helpful advice in what to do. You gave a name in Lincoln or I could make a appointment and pay $165.00 to see a dentist in your team. You shut the door in my face with the least amount of effort.Really, how hard is it to leave a message for Dr. Sheridan? Should I have mailed him a letter? The worst he could say is no and most likely you would wait for me to all back. I'll never know. I'll call the surgeon and relay I couldn't afford to pay for 2 insurance plans plus my Medicare/Dental insurance premium along with payments to a Care Credit for dental to have my zygomatic implants repaired or replaced along with a new prosthetic. I have loose hardware that hurts in my face and can do nothing. Emotionally and physically drained I now have no solutions, and bitter to a girl that lacks the skills a patient needs when they are in distress.

I have worst experience. I just move so find dentist near my house. My insurance let me do teeth…read morecleaning for free 2 time per year. My first one with another place but too far to my house. I call this place make app. Ask about i have this kind insurance and i need teeth cleaning. They said they take my insurance.ok the day i came to app i still show my insurance and ask them you guys take that. That lady turn around ask another lady. So they said yes. I did my clean cleaning doctor and nurse very nice. Then doctor told me need made app to do filling. I ask lady with shorts hair in the front. Would you know with my insurance how much for filling then.she said you can call find out your own. Ok fine. I go home a month later i got $240 bill. I call ask why my insurance didn't cover for my cleaning. That said they do different types a cleaning that why is not covered. So if the dentist do different kind cleaning at least you guys should let my know. Or something. Just send bill $240. My last cleaning is 100% covered by insurance. Will not comeback for sure.