I really like Dr. Cameron Thomas. He's a personable guy and a qualified dentist. But let's face it, most people don't go because of the actual dentist. S/he sees you for all of five minutes. You keep going to the same office because of the awesome hygienist, who you spend FAR MORE time with. And Diane was amazing for 25 years! Once Diane retired, I had no reason to go back to this dentist office. But, after 25 years of being a patient, I gave in to old habits and got my last scheduled cleaning at Kennedy. Still like Dr. Thomas. Wasn't a fan of anything else there.
I haven't been back since 2021, so I don't know if the office has been updated, but it used to be pretty outdated, there was zero privacy (I mean, the staff were on the phones where anyone in the lobby can hear their conversations), and the atmosphere wasn't all that comfortable. Couple all those things with not really caring for the new hygienist and you wonder why I would even think about going back. Well, my wife doesn't like change and my kids have had all their dental work done there, so I called this morning to make appointments. Couldn't get through so I sent a message through the website. Received a reply that Kennedy will no longer schedule appointments for our family.
"Richard,
Unfortunately your family's account was turned over to collections last year for balances from 2021. Once an account has been turned over we do not reappoint, so I will not be able to make appointments for yourself or your family members."
I'm acknowledging that businesses can make their own policies, and further acknowledging that I had an account go to collections. But that account was paid last year. I was never informed (prior to today) that if an account goes to collections that Kennedy Dental effectively 'fires' you as a patient. I can understand this if you've never paid a bill or every balance was sent to collections. But 20+ years with no issues to find out that this is a policy is pretty sucky.
To sum it up....I liked Dr. Thomas (Phil and Cameron as I was a patient long enough to have both work on my teeth) and I loved Diane. I never really liked any other parts of Kennedy Dental. I especially dislike the business office and they way they crapped on a long-term, loyal family of patients.
Do with this review as you please. You can chalk it up to a butt-hurt customer, call me a whiner/Karen/Chad, say I'm in the wrong. That's up to you. But my experience has left a bad taste in my mouth and I'm sure that there are Dental Practices that have good doctors and hygienists that ALSO appreciate their patients and their loyalty. Guess it's time to find one. read more
