Wanted to give this place a chance before I gave a review. Went for a first checkup. Hygienist said…read moreI have no cavalries and then the doctor came in saying I have 2 like no big deal. I asked if I can see the X-ray but they said you wouldn't be able to see it as it is in between. Came back to get them filled and the dentist and the assistant were talking about how they are going on a Disney cruise with their family and how they should be closed on Saturday as I'm sitting there Saturday and the doctor needs time off because they are working so much? What? Why should I be hearing this as a patient. I understand they shouldn't just work their in silence on my teeth but maybe understand your patients can hear you and choose a different topic of conversation versus complaining about your work schedule on the day I'm sitting there. Then confusion on billing. All I need to know is the price you are charging me and then I can call my insurance myself to confirm what is covered! 2 fillings is a normal procedure so either they upsold me or lied about their cost. Fast forward 6 months for my cleaning. Reached out for a reminder and only has 1 appointment time available in the next 3 weeks. I said okay, I will call back. Was able to text and confirmed an appointment but unfortunately after I confirmed a major change in my schedule for work changed and here I am 4 days later trying to get a hold of the office to change and/or cancel out of respect for their schedule and can't get a hold of anyone. Was on hold for a total of 50 minutes!!!!! Sent the texts back for 4 days asking to cancel and/or change and then submitted another request online to cancel/change but nothing. This is a simple cleaning! I understand if I needed more extensive work but there a million other dentists in the state of Nebraska that can do that and clearly this place does not. Hire more staff or stay open longer to accommodate your patients!! I'm giving up and taking my insurance money elsewhere!

I will NOT comeback this place after been 2 year with them. DO NO RECOMMENDATIONS to everyone too…read more I just have DEEP clean in October or November everything was good. The Hygienist lady who pretty nice told me come back in 3 months for Regular Check up and cleaning. Then i made appointment in January. So before app i called ask if will be charge for regular cleaning cause i also call insurance they said should be cover 2 time for year. Then i went to my appointment 2:30 i got done at 2:56. Which like 20 min No XRAY... then I thought why is so quick maybe Regular cleaning. Then I GoT a bill. I call ask why and acc lady got angry with me. Because they have to do different type of cleaning causes i have a lot built up.IF i got a lot built up with only take less then 20 mins to clean my teeth? So app at 2:30 done 2:56 is the time i get out and call my driver to pick me up.and is take almost 10 mins for her to made another appointment for next time . I still have records in my phone showing the time i call my drivers. So 20 mins no Xray or anything and said i have a lot built up so charge me different type of cleaning? And what is customer service with the billing lady when i wondering about my bill?

I have so much respect for these people. I have been sent away on multiple occasions as I am too…read morehigh risk normally for anything other than being seen by someone in a hospital setting. I had gone in for a procedure that probably would be easy for most people. Unfortunately with heart problems, they will not allow me anything with epinephrine in it. Any dentist that I have ever been seen by never has had anything else other than meds I cannot have. The dentist eased all my anxiety, carefully listening to my history and letting me know, she knew what I needed and how to do it safely. OMG what a relief, I have gone 10 years always being told you need to be in a hospital setting. Its too risky for me to see you as a patient. I burst into tears honestly. I thought that would be my "forever situation." Fortunately, they helped me through the proceedure. Offering me something I could take pre-procedure to numb the area without inhibiting my breathing or raising my heart rate. I soooo very much appreciate them. Words cannot even express my gratitude for the dentist. They truly care about helping their patients.

My husband retired from the military after 30 years of service and we moved back to Omaha to be…read morecloser to our family. We chose Total Dental because our insurance took it and it was close to our house without looking at the reviews. I went there for my first 2 regular cleanings. I go regularly every 6 months. They told my husband he should go every 3 months (he went even though he had to pay out of pocket for one of the cleanings every year). I had extreme pain in my front tooth because of a possible injury when I was younger. I saw Dr. Thorson, who is absolutely wonderful!! She saw me right away and referred me to an Endodontics practice. The practice that accepted my insurance couldn't get me in for over a month. Dr. Thorson stated to me in front of the dental hygienist that "if I ran out of antibiotics before I got into to see the Midwest Endodontics that all I needed to do is call her up and she would prescribe some more to get me through until I could see them for the root canal." Unfortunately, she went on maternity leave (which I totally understand) BUT the office manager (Danica Wicht) had no back up plan for her. When, I called some dental hygienist that I had absolutely no prior dental relationship with called me and stated to me "that they don't do that". She also kept saying "she wasn't in the room with me" I told her I knew that she wasn't in the room with me. I kindly asked her if she had my chart to look at and she said no. I was very shocked that a medical professional that hadn't been in the room with me (her own words) wouldn't have the chart to rely on. She never asked me my pain level either. Not one time during our phone conversation. Very disturbing as when you look at Total Dental's website they describe themselves as dental anxiety experts with over 40 years of experience. I asked to speak to an office manager and Dr. Courtney Molettiere got on. This woman needs to never me in medicine or dental care. Her bio reads "One of my favorite things about my profession is the chance to build relationships with patients" She is not an experienced Dentists. Read her bio and prior reviews about her. Highly do NOT recommend her. Very immature and never even read my chart before talking to me. You can see from other reviews, that other patients have said that EXACT same thing that I'm saying about Dr. Molettietiere. She was rude, unprofessional, never looked at my chart. Also found out later from the Practice Manager, that she shared information with 3 other people in her office (that was not necessary) and a complete violation of HIPPA. My medical information should only be shared on a need-to-know basis. They should realize that. In addition, I paid out of pocket for X-rays and was not even notified of the costs upfront. This practice has very inexperienced Dentists. I've gone to Dentists across the country my entire life AND never experienced the unprofessionalism of this office including the practice manager who called me from her cell phone in car and didn't even have my chart or information to know what she was referring to. The only thing she could say is she knew everyone in the "Office for 10 years" This should be handled using actual facts like a business NOT a like a friendship. In short, you have TONS of options in Elkhorn. I found another Dental practice within a few hours for my husband and me that honored both our military service and was kind and friendly, verified my insured, gave me upfront costs. Read their website of what they promise and then read the many reviews of patients that have actually visited this horrible dental clinic specifically the Elkhorn, Nebraska clinic. Highly DO NOT recommend this horrible practice!

Dr. Spanel is retiring and is AMAZING but unfortunately the individuals taking over are VERY money…read morefocused. I stood at the hallway door for 15 minutes as I was the first appointment and they didn't let me in until exactly at 7:00 am. My normal dentist (Dr. Spanel) wasn't there due to schedule changes and they never called to let me know, so he didn't do my exam. In addition they have made the following financial changes..... 1. Charging a credit card processing fee of 3% 2. Requiring you to pay upfront to even schedule the appointment for the work you haven't even gotten done instead of paying on the day you get work done. 3. Have you sign a contract to allowing them to Charge a fee if you don't cancel within a timeframe. ( I've not experienced this but would hope there is some leniency) Either way is very off-putting. 4. They actually have a virtual assistant that answers the phone?!?! Just confirms the lack of interest they have in actually being personable. It's transitional care for financial gain and not focused on the client anymore which is too bad because it was an amazing place.

After 20 years of being cared for at Regency Dental, I was told they wouldn't treat me unless/until…read moreI filled out their new mandatory MyChart app. Just Google "MyChart data breach" and you'll understand why I didn't want to make my medical and billing information public. I found out that Dr. Spanel has sold the practice to a private equity group and he's now working there as an independent contractor. The new owners told the office staff to turn away anybody who wouldn't immediately fill out the MyChart stuff. I was still standing at the front counter discussing the situation when everybody just walked away and left me standing there. I'm glad Dr. Spanel is lining up his retirement, he's a great dentist. The new owners can go pound sand with their demands. Creighton University fills Omaha with batches of new dentists every year, and I am currently shopping for a new dentist.

Staff and dental assistants are extremely rude especially the one girl who looks like she's only…read morethere to pay for her butt lifts.. The oral surgeon speaks to you like you're beneath them and as if you don't know a damn thing about your own body Blew two of my veins trying to insert an IV even though I directly told them twice where to put it. Once they perform work for you, they aren't willing to adequately repair or fix what they mess up in a timely manner. The quality of care is extremely poor. They will not make sure you are fully numb or medicated while doing work, when you tell them you can feel it. They tell you to suck it up and deal with it. Due to their mess ups, it gave me a massive infection in my mouth. They also, do not inform you if they screw something up, or have to add additional treatments to your dental bill for the extra work they had to do due to them not being careful. Would NEVER recommend this business to anyone. Bunch of crooks and snooty ass, petty people.

I recently had a procedure done there. Prior to this I called for a price for my wisdom teeth and…read moreit was a little pricey so I tried seeing about payment plans for different discounts. I found a discount called them twice to see if they accepted it got told yes both times. Go to my appointment and get told they don't ale that so I asked the lady who said they did and she said she never said that. So make aure to watch they don't stick to there word here

I just want to start off by saying thank you to the hygienist Gretchen. I've always been so scared…read morefor getting a Cleaning, she made the whole process so smooth and easy. Always checking on me and asking if I was doing okay at all times. She made sure I was well taking care of. I really appreciate overall the whole staff with there professionalism

Staff are unprofessional. Staff lie about total cost and then a large bill will come in a few…read moremonths. Untrustworthy. Dental hygienist damaged my tooth. Bad quality of care. If I could pick zero stars I would. Don't go here.

We had a mixed experience at Today's Dental in Millard. On the positive side, the staff was…read morefriendly, and it was easy to schedule an appointment--much faster than many other dentists who book months out. However, our main issue was with the way treatment and costs were communicated. My husband was verbally told that his insurance would cover certain procedures and trusted what he was told. He didn't fully read the paperwork he signed, which acknowledged understanding the risks, costs, and that he would be responsible for payment upfront. Unfortunately, this was not clearly explained, and the written agreement did not match the verbal information he received. When we called to clarify, the office was unhelpful and seemed confused, stating that they only provide estimates and do not handle insurance directly. This left us feeling misled, as the information we were given in person suggested otherwise. For someone who relies on verbal explanations, this experience was frustrating and, in our opinion, not transparent. We ultimately decided to cancel the appointment and will not be returning. While the staff was courteous and scheduling was convenient, the lack of clear communication about insurance and costs made this a negative experience.

I called this office today at around 4:30 PM and had a very unprofessional experience with the…read morereceptionist, Olivia. While I was explaining the reason for my call, she repeatedly blew into the phone loudly, creating significant confusion on my end. After a long pause, she claimed there was "a lot of wind" coming from my side, even though I was indoors in a completely quiet environment. As I attempted to clarify, she began pressing keys loudly on the phone, making the conversation even more difficult. If this is the level of professionalism shown during a simple phone inquiry, it raises serious concerns about the overall quality of the practice. First impressions matter, and this interaction completely eliminated my confidence in becoming a patient here. Based on this experience--and after reading similar negative reviews online--I would recommend looking elsewhere.

Dr Cardenzana is the best! She is caring and kind and is super knowledgeable. Her team always makes…read moreyou feel welcome and comfortable, no matter what tooth issue you might have. I've been seeing her for years and wouldn't go anywhere else!

I have been going to Dr. Cardenzana of Bluffs Family Dentistry for a few years and have had a GREAT…read moreexperience! I recently had a situation where I had an absessed tooth and ultimately had to have it pulled. I now have a bridge that literally looks like a work of art. I can't tell that the "pontic" is not my natural tooth - they matched my tooth color, got everything ready for the final install and it really, really turned out great! The front desk staff are also licensed dental assistants - something I didn't know until just recently and they are very helpful and truly DO care. When I was in distress upon finding I couldn't save the tooth, they gave me some great information on bridges and implants and took the time to go over both options. During the processes of getting the tooth pulled, to the preparation for the bridge itself, and the final installation, they were right there to guide me every step of the way through it, and it they made very sure I was comfortable with my choice. The only real thing I had to overcome was the Novocaine shots during the process, but once I was able to get past those, it really and truly turned out well. Thank you to Dr. C and the staff of Bluffs Family Dentistry! I truly appreciate you folks!!!

I came in as a new customer a year ago, they have been nothing but great! Always comfortable, kind,…read moreand make the scheduling process simple.

Very clean and easy to work with, great experience. This office got me in last minute as an…read moreemergency and did so well, I will now drive the 20 minutes from home to go here. They cleaned up and fixed what another dentist did wrong. Good care and they care about your comfort!