I have an iMac that had been down for nearly three years, which was the last time I tried many…read moredifferent things to get it up and running. The long and short is it crashed halfway through an OS update and hasn't worked since. Julian contacted me after a Yelp query - I figured I'd retry and was ready to ship this thing somewhere for repair (again, I tried everything before with no luck). After I explained what was happening, he said, "We'll get you up and running, Tony, don't worry". He heard me out and sent me step-by-step triage and recovery instructions, which worked perfectly. He called about an hour later to check on me, and I was beyond happy he resolved the issue; I didn't have to leave my crib, and it was done within an hour (after letting it sit for years). Everything worked perfectly. I have my computer and electronics handyman for all future work. See my review distribution. I'm very fair and will call out less-than-desirable service. Likewise, when someone earns solid recognition for professionalism and providing the service advertised - they should get a shoutout. Julian, you rock!

Julian did a fantastic job helping me with my old computer, which I thought was dead for good. I…read morehadn't backed up all my photos (I know, shame on me) so was SO relieved when he was able to get it to start for me, transferred the images, and then helped me wipe it clean for proper disposal. Julian was equal parts professional, and personable. I really enjoyed working with him.

I found Bay Area Tech Hero while searching for a network specialist to install Ethernet wired…read morebackhaul in our older (1950s-60s) home that had been renovated but still lacked proper networking. Since they seem to handle a lot of corporate-scale installations, I initially wondered if my project might be too small--but that concern disappeared pretty quickly. The team was already very familiar with Ubiquiti systems and was incredibly patient working with me despite my fairly basic understanding. They walked me through the tradeoffs and ultimately recommended stepping up from mid-range equipment to more professional-grade options. The reasoning was clear, the cost/benefit made sense, and at no point did I feel pressured--just well-advised. The actual Ethernet installation work was top-notch--smurf tubing, recessed (not sticking out!) enclosures, and everything. The level of craftsmanship and attention to detail is honestly beyond what I would normally expect (or even feel comfortable demanding from contractors). They went above and beyond without being asked, and the cable organization is immaculate. Huge thanks to Justin and John for their precision and quality of work, and to Jim and Rodrigo for their thoughtful recommendations on equipment and access point placement. If you're looking for a team that combines technical expertise with professionalism and genuine care, I'd absolutely recommend them.

We didn't hire Bay Area Tech Hero - so we cannot comment on service quality. The reason we didn't…read morehire this team was primarily due to pricing. The quote we received for 3x cable runs was 400% more than the team we hired, and that team said their pricing was "average pricing." We also were quoted the highest end hardware, which would have been excessive for our needs. If you can afford to shop around and the timing of your project allows, we highly suggest shopping around!

Stopped by to get a new cell phone. My old one 13 pro had to go!…read more I knew we'd hat I wanted 17 pro max. I had already ordered the cases for it. I can not recall his name. Oh he was the greatest! He told us he had been there 7 months. And he was very informative. He answered all are questions. 3 of us while he's working. He multitasked was amazing! My new cell so happy with my new cell.

[Posting on behalf of RF]…read more On October 15, 2025, I went to the Emeryville Xfinity store with an emergency. My dad's iPhone was not working because the SIM card had failed. We needed it fixed because a code is sent to his phone and we needed it to complete some legal tasks that day. Unfortunately, my dad was at the hospital and couldn't be at the store to get the phone fixed. So, I had to do it. The agent at the store, Kayla, was very helpful. She went out of her way to confirm my dad's identity through video chat and verifying his driver's license, which I brought to the store. She fixed the SIM card issue with an eSIM. Because of that, we were able to complete the legal paper work. Kayla was helpful, kind and went out of her way to protect my dad's account. She made a stressful day less stressful.

I had been debating switching carriers for years. I've been with AT&T since flip phones first came…read moreout. But their service and prices have been lagging behind. So with at Mobile now being one of the best carriers, offering data and texts around the world in 215 countries and Netflix all in the same plan, for the same price as AT&T, it was a no brainer. I met Johnny, my sales guy at this location. He walked me through the process of switching carriers from AT&T, closing that account and activating my new one. It took about 30 minutes total. Super simple. And so far, so good. Can't wait to go to all the other countries and no longer have to worry about picking up a SIM card when landing at the airports.

Came in here to upgrade my old iPhone to the latest. I was also changing my plan so it wasn't a…read moresimple upgrade. I had to change my plan first then I was eligible for a $900 trade in, which was pretty great. So it took two days, one to change the plan and then came back the next day when I was eligible. Yasmin, Matt, and Apple took care of me. The worked great at both taking care of me as well as other customers. It's a busy location and they don't take reservations and T-Mobile's back end is sloooow so I had plenty of time to watch them with other folks. Always polite and helpful, even with customers who came in a bit snitty because Tmo did them wrong. So five stars for the location and staff. Two stars for T-Mobile's back end.

Chris over at SC was a blessing. We had a Zoom meeting and he took his time to ask questions and to…read morelayout the job, which was quite convenient, as I can understand getting a quote in person is oftentimes difficult to do. His pricing was fantastic, and he laid out what he would do and the time it'll take, and he's the type of professional that wants to charge the least he can while working as efficiently as possible to get your job done within parameters. Go with him. You're in good hands. He knows what he's doing and you won't be disappointed.

Chris was incredibly helpful with figuring out some issues I was having with wifi speeds around my…read morehome. He also gave great advice on what solutions were available, what their individual drawbacks were, and his recommendation for how to fix the situation. Very speedy response time as well, would highly recommend!

I own a storage facility, and an adjacent property caught fire and damaged my building and a 900'…read morefiber optic cable run. Zencom was recommended by my security camera company to come in and replace the fiber so I could get my cameras back up and running. Adam came out from Zencom and quickly assessed the situation, spoke the language of my security company and developed a plan to replace the fire damaged cabling. Within a very short time, he obtained the necessary supplies and had the replacement installed in less than a day. More impressively, he came back and spent hours making sure all the cameras were back up, correcting minor issues he came across with my initial installation and left me in a much better situation than I was in even before the fire. I honestly hope to not need Zencom again, but if you need them, I highly recommend Adam and the Zencom team.

Had 8x Cat6 ethernet wired from 2 bedrooms and living room to the laundry room. Thorough and…read moreplanned approach to cutting sheetrock so it may be patched later. Overall great work. I will definitely reach out again for any more cabling needs

We are a small but growing business located in Oakland that was looking for an IT partner. We…read morelearned about East Bay Computer Services and gave Don a call to discuss some of the issues we were facing. Don took the time to visit our office and walk through all of our issues, and he even suggested a few things we could do to avoid problems in the future. We have had Don's team out multiple times since our first meeting and we are very happy with the results. I would recommend East Bay Computer Services to anyone looking for an easy to work with, knowledgeable IT professional.

We are a growing Construction company, and East bay Computer services has been with us every step…read moreof the way, from our small office to our new warehouse. They have been extremely helpful in maintaining our Hardware and networks needs

I can say without any reservation that Suntech is the best security company in the Bay Area, and…read moreI've consulted with nearly all of them. Mike and his team were absolutely incredible from start to finish while installing my full home NVR system. Suntech stands out above the rest with their unparalleled technical expertise and exceptional value for the quality delivered. When choosing a company for something as important as your family's safety, it's crucial to pick one that really understands the technology inside and out and how to optimally utilize it to secure your home. During my consultations with various security companies, I kept going back to Suntech because I just felt like Mike was the sharpest out of them all. He fully understood my situation and grasped the entire NVR ecosystem more fluently than all the others, and he has an excellent memory too! On top of that, I feel that Mike truly cares about his clients- he's not in the business only to make money, but rather to make a truly positive impact in his clients' lives. The actual installation went smoothly and it feels so much better knowing that my whole house is now covered both inside and out at every angle with 24/7 continuous surveillance. Having that peace of mind is priceless and I'm so thankful to Mike and the Suntech team for it!

Excellent service. Completed the job quickly and were very careful not to be disruptive while…read moreworking at my home. Their pricing was fair and straightforward. Recommended.

Jeremy called and ask me if I would like to lower my phone bill out of curioussity I said yes to…read morehim he promised to reduce my bill in half and he actually did it not only that with reduced bill he added a lot of other functions to my services like e faxing etc. if you are willing to cut your office phone bill significantly this is the company to go and very good friendly staff you take care of your business very smoothly without interrupting the service

Our office has a couple dozen VOIP phones with service provided by Telnexus and it's been great…read more Their support is responsive and I've found the zswitch virtual PBX expressive enough to configure our call routing needs with minimal effort. When we add extensions I just shoot an email to sales@telnexus.com and a couple days later a pre-configured VOIP phone arrives ready to go. Perfect.