Best service, always timely, friendly and awesome results! Best dentist I've ever been to hands…read moredown. They make you comfortable, it's clean and modern

First appointment cleaning very good snd communication with hygienist…read more Took me ahead of time and plenty of parking Dr Lim very kind patient and honest . Highly recommend . Five Stars

Amazing place and amazing dentist! The staff here is amazing and the dentist is absolutely great!…read moreIt's an amazing place that I have recommended to all my friends and family!

Was my first time with them I was there with a lot of pain…read morein my tooth, they made me feel that everything would be ok that I was in good hands .. Very fine care, very professional, my doctor, very careful and helpful, I felt confident and safe . . Some other places or clinics I feel unsure and untrust for the way they serve the customer.. I really and highly recomende them.. There is full trusty professional personal I'm grateful God bless you.

I've been a long‑time patient because Dr. Reeves provides excellent care. Unfortunately, the…read morefront‑office experience has changed dramatically. Saturday hours vanished, weekday hours are difficult for anyone with a full‑time job, and the new text‑based communication feels dismissive rather than supportive. Asking about weekend availability shouldn't trigger messages suggesting they "update my records" if I'm no longer interested in being a patient. This practice has strong clinical talent, but the customer service side needs immediate attention. Other reviews on YELP in the last couple of years seem to mirror my disappointment. ALSO, they may wish to remove the snarky, outdated and frankly cringe‑y "...we cater to cowards..." wording in their brochures and on their waiting room tables. It's just unnecessary. No one enjoys going to the dentist, it's a necessary experience. Here's a few examples to consider: "For anyone who prefers kindness over stress." "Perfect for patients who like their dentistry gentle, not scary." "We take the fear out of dental care -- no judgment, just comfort."

Major red flags!! Please read before going to this practice! My husband and two daughters had been…read moreto this practice and things were mediocre ... until their appointment in April and my first appointment with them in June. The new dentists we saw were no longer in-network and we were charged out-of-network costs. Aetna was amazing and did a one-time exception to change those visits to in-network. We had already paid our bill in full, so when First Impressions Dental received the check from Aetna you would think they would reimburse me the amount I had already paid. Nope! Not only did they not get the refund process started (I had to call twice), they claimed we still had a balance. This so-called balance was for "hospitality and in-office write-offs". One was from 2023. Interesting how this popped up out of nowhere two years later... hmm. They cashed the insurance check and instead of paying us back what insurance says we were owed, they're taking back all hospitality and write-offs and returning SOME of the insurance check. Basically being vindictive and taking money from an insurance check to pay themselves back. I've filed an official complaint with Aetna and will update this review once the complaint process with insurance is completed.

I had a attempt for a implant.but after a bone graft I got a serious infection.i had to take 3600…read moremilligrams of ibuprofen daily.finally after weeks of pain the infection subsided. Then for a new partial a fresh tooth was drilled to help hold the partial then crowns were made with slots in them again to hold the partial. None of these procedures were addressed before hand. I would have said don't drill a fresh tooth and no slots in crowns the clasps were sufficient. Then I get a call months later they forgot to charge me 220$. Then months later again we forgot to charge you 700$ won't return.

Being military we have changed dentists many times. We loved Dr. Han for the first few years, but…read morehe changed hygienist and the front office staff and quality plummeted. But most disturbing is a pattern of recommending work other dentists say is unnecessary. One or twice is maybe being cautious, but over three people I recommended went to other dentists and were told they didn't need ANY work, no cavities or crowns needed. GO ELSEWHERE

Dr Sidhu and her teamis very proficient in their skills…read more Every single visit in the time I have been impressed with the attention to details in the littlest of things. I would recommend/ refer Loudoun family dental for any dental hygiene procedure unhesitatingly.

This place is great. Best dentist in town. Thank you! See you soon Dr. Sidhu. see you at my…read morenext visit.

From check-in to check-out and as a patient with dental anxiety, I can honestly say that this was a…read morepositive experience for me. I've never felt that way when walking out of a dentist office. I was very pleased and left happy from my first visit with Dr. Kim. I found him to be very soft spoken, gentle and kind and most importantly, I feel he was honest and not pushing unnecessary things. His assistant was very sweet as well. Glad I finally found a nice dentist.

Summary: Honest, trustworthy, friendly, efficient, and great at what they do! I highly recommend…read moreyou give them a try if you are looking for a dentist in Loudoun County. Feel free to stop here, unless you want to read my lengthy review with a side order of TMI starts here: I assume most people dread going to the dentist. Probably because they have to either lie "of course I have been flossing!" or tell the truth "does it look like it to you?". In any case, I have been going here for my last several dental appointments. The office is very well run! I have never had to sit and wait past the time I had scheduled; it's refreshing. The other thing I like is the tools they use, it might be the norm (before finding this place I was not going in every 6 months; the longest I went was 15 years! It's okay, still rocking all my teeth, no cavities; go me!). I think before coming here it had been 3 years. Anyhow, they use a water jet to get most of the plaque, and only take out the metal tools for a final go through and to check your gums. I had the same dentist my first few visits, my last one was with a different dentist. Both were really great, they take the time to go over everything, and answer any questions I have. In closing, I also feel that they are honest. I have had experiences where the dentist says that there is a spot on the x-ray that they recommend an additional appointment to preemptively address the possibility. It's like the upsell of protection they ask you to add at Best Buy or Target. Only way more costly!

I was originally very impressed with Dr. Park and his team. Everyone was kind, professional, and…read moreinformative during my visit. Unfortunately, that positive experience changed a few days later when I received a very large bill because the office was actually out of network. Before my appointment, I was told over the phone that my insurance was in network and that I was "good to go." When I called afterward to explain the situation and get clarification, I was told, "we assumed your insurance was covered because we've seen people that work with your company." When I asked about next steps, I was then told, "obviously we cannot see you anymore." I was disappointed not only by the billing issue, but also by the lack of accountability and the dismissive way my concerns were handled. Patients rely on offices to provide accurate insurance information, and this experience felt both misleading and unprofessional

I leave this review with a heavy heart. I'm a long time customer here. I have had great experiences…read morewith both Dr. Lee and Dr. Park. During the majority of my visits they've been great and I've had great hygienist. My absolute FAVORITE is Maui. She was attentive, shared a ton of information, made suggestions and was so, so thorough. She left, returned and it seems she's left again. The current hygienist was hurried, I feel she rushed through my cleaning. I don't know if she's the only one there but it felt that way. There was no cancer screening, she only used the electric tartar remover thing did not review her work with the manual tool and just asked "any questions?". Again, this isn't the worst care but it made me feel like an item on a conveyor belt which hasn't been my typical experience. When I've left practices in the past, it's. because of this.

The best! Dr Hall and his assistant work seamlessly together. My teeth are done well, quickly and…read morewithout pain. Dr Hall was recommended by a dentist friend of mine about five years ago. I'm so grateful she told me about this office and dentist. The front office staff picks up the phone on the 1st ring (remember when businesses used to do that?! What a luxury!) They're pleasant, efficient and helpful. There's no signs stating you'll be removed for yelling at the staff. There's no need. One experience and you'll know how ridiculous that would be. And makes you wonder how terrible the other businesses are that do that. It's such a great business and so well run! I wish others would do their businesses so well.

We have been going to this practice for over 10 years . We have been as pleased as you can be with…read morea dental practice . Our family of 5 has put up with a few situations here and there , but today was the final straw. Our son, who is home from college , showed up 2 min late ( 2 min over the 10 min grace period) he was sent away rudely by Lynn, the front desk manager. We book these appointments MONTHS in advance .... 2 min could have been deducted from his visit. Lord knows we have waited longer AND worked with them because it is what it is. Her customer service skills are piss poor and the straw that broke the camels back . We are d.o.n.e. Just need to figure out where else I can warn people , trust me , you dont want to deal with the pompous front desk staff.

Staff at this office needs more training. I was asked to provide my social security number through…read moretext so they can verify my insurance. This is a huge security risk considering what's been going on with identity theft. This got me thinking how well they are handling their patient records. I was upset about this but able to let it go until they notified me a day before my appointment and said they had to reschedule. Ok, so I put up with it and guess what? They did it over and over again for a year. This is very unprofessional so I left them and went with a different office. They are petty enough to refuse to provide my X-rays to my new office and played games to delay the process . What a joke. I felt I made the right decision to switch.

I got 3 fillings here and they completely ruined my teeth. I can't eat solid food anymore. Idk what…read morethey did but I will never go back and highly discourage anyone from letting these people touch your teeth

First appointment was a terrible experience and ridiculous time with billing department. I will…read morenot go back.

Nichole is an awesome hygienist. I really dislike going to the dentist for anything yet Nichole's…read moresweet disposition and professionalism calms my apprehension. She is gentle but effective and it makes going to the dentist office so much easier. Thanks Nichole for being so wonderful!!