Where do I start? I have only had one appointment so far and my partner as had two.
This place exists in movies. In dreams. In your heart. Don't be scared. But please don't be surprised if you find this gem to be the best dental practice on the face of this earth. It's the people that made the difference here - the front desk staff - Cheryl and another lady - and my hygienist, Amy.
I went here solely on yelp reviews, after the last dental practice my partner and I were attending on and off left us beyond frustrated for the last time.
The day of my appointment everything you could have imagined went wrong. I drove around for one hour and could not find the place. I was out of gas and had to fill up. I was late to my appointment. My insurance card was not the updated version on file. I had zilch sleep because of my newborn baby. I was incredibly stressed.
I felt like melting through the floor when I arrived but the front desk staff and my hygienist Amy was so accommodating, so cordial, so nice, so friendly, and so professional that I thought I was dreaming. They gave me the time I needed to get myself together and after everything was ok, I had my time in 'the chair.'
I won't even mention the live TV connected to my comfy chair or even the cleanliness of this high tech modern as can-get office - but I will mention the fabulous people that made my dental experience the best one I have ever had in my whole life.
Yes - it's the people here that made the difference for me. The front desk staff - receptionists, whatever they are - are the best in the business. If I ever open up a medical practice, I would hire them. If I owned this facility, I would do everything I could to keep them. These ladies are experts at medical billing and highly knowledgably with insurances plans. They are professional in their dialect, efficient in office management, and accurate with billing. They won't bill you for something you never got. Want a price quota for a recommended treatment plan? They will print it out with a smile. I was surprised my partner came home with one and the awesome lady, Cheryl, even asked about me and said it was for me, since I requested it when I spoke to her on the phone one week ago. That is just how organized they are. These ladies are a breath of fresh air! But beyond that, they exemplify the best customer service for a medical office I have ever seen around here. They will explain every bill in detail with incredible knowledge and familiarity that not only comes with experience, but when you really are trying to do the best job you can. They are extremely accommodating and will explain anything to you until you understand. Questions are welcome. They never make you feel stupid. One called my partner on the phone as 'my friend' when he called in to ask something. Finally I found an efficient office staff. WOW.
My hygienist, Amy, was as PRO as you can get. She was my superstar. I was so scared in the dentist chair but she made all that go away. She took an active role in my entire experience. She explained everything to me she was dong. She showed me a piece of tartar. She checked my tongue for cancer. She checked my teeth and despite my last dentist's claim that I needed a deep cleaning and two fillings, she said my teeth were fine. She was beyond professional and you could tell she prided herself on a job well done. But beyond that, she was just so nice and chatted with me like I was her long lost friend, even though I was super late for my appointment. She made me feel so welcome. She asked about my newborn baby and empathized with me on getting lost.
My husband's experience was also great. He had a deep cleaning and said for once, it didn't hurt. He said the chair he sat in also massaged his back. But more then anything, like me, he said the hygienist - whose name he doesn't remember haha guys! - was extremely professional and knowledgeable. She explained everything she did and talked him through the whole thing. He said really liked the whole experience and its way better then our last provider.
Seriously, you don't know what you are missing unless you try this place. I am still shocked this place is in network with my insurance, too. Yes, in-network!!!!!!!!!!!!
Oh! The dentist. When she walked in, I didn't even know she was the dentist until she introduced herself. She worked on me for a second. I spent like maybe a whole minute with her. I was late so maybe that's why. She was ok. Nothing to write home about . . . UPDATE: The dentist is fantastic. First impressions are not final impressions nor lasting ones. One time she even put chapstick on my lips because they were dry after a procedure. She's cool :) read more