First appointment was a terrible experience and ridiculous time with billing department. I will not go back.

Nichole is an awesome hygienist. I really dislike going to the dentist for anything yet Nichole's sweet disposition and professionalism calms my apprehension. She is gentle but effective and it makes going to the dentist office so much easier. Thanks Nichole for being so wonderful!! read more

The hygienist Nichole has the most gentle touch! I've had cleanings hurt before by other hygienists that were so rough, but here I didn't even feel it. Highly recommend! I love all the lux items offered, it's like a dental spa. read more

Nichole is the best! I really trust her and she is fast and gentle during the appointment. Thank you!

Oh my. Office and 2nd assistants tried to intervene to salvage my hygiene experience; that was appreciated by me but too late. They are good people getting their effort ruined by next-level bad individual failure. No shame; no big deal: some people should just not be hygienists. read more

Walked in to schedule appointment as new patient. Ask who my insurance is with. It's Cigna a major provider. Told in a not friendly way by the front desk the Dentist will no longer contract with Cigna they do not pay enough ! Oh really .. So all you thousands of Cigna Care Dental insurance patients be advised before you call . Just the facts read more

Great set up that is modern, neat and great staff. I switched recently and I have been happy. Nichole is my hygienist and she is extremely professional. She takes her time and makes me very comfortable.! read more

If you're nervous about going to the dentist, ask for Dr. Aleid and Susanna Carter (Dental Assistant)--you won't regret it! I had a fantastic experience. From the moment I walked in, Susanna made me feel completely at ease. She's incredibly professional, gentle, and attentive to every detail. Dr. Aleid is highly skilled and efficient -- the procedure was quick and smooth. Normally a stressful experience felt enjoyable. And yes, I got to watch basketball on Netflix while in the chair--huge win! Can't recommend her enough if you're looking for great dental care and someone who really gets patient comfort. read more

The type of care I received here was top notch. The best part of my experience was the dental hygienist Nichole. She was so nice and I will definitely come back here in the future. read more

First class service all the way! This is what modern dentistry looks like and so glad I tried them.

The staff was very friendly however this is the reason i'm giving you a one star. I have worked for several Doctor's offices. When you have a new The staff was very friendly however this is the reason i'm giving you a one star. I have worked for several Doctor's offices. When you have a new patient you get the insurance information to see if that offfice participates in your plan. I ask several times if you take cigna & they said yes. Before the appointment you have to fill out tons of paperwork and include the insurance information. I even asked again when I got there is this all covered by my insurance and the answer was yes. Fast forward a month later and I get a bill for $90.00. I called my insurance company and they informed me that this office is out of network. Had I known that I would never have come there. This office did not do their due diligence to run the insurance number and call me to say by the way, we are out of network do you still want to come to the office because I would have said no. I'm glad I didn't continue my services there. Your office is going to have to absorb that 90.00 because I'm not going to pay it Andrea read more

Always a great visit at Costa! Definitely recommend this office if you want a place that's friendly, efficient, and actually makes going to the dentist feel easy. The team is awesome and really cares about their patients. read more

as someone who hates the dentist, Nichole made sure to make me feel at ease, very gently and reassuring!

Nichole is super kind and professional. She works very hard and makes sure everyone is comfortable.

Hayley provided me with an amazing, much needed cleaning along with some helpful recs to improve my at home routine. This office has provided nothing but wonderful care. 10/10 read more

I had such a great experience at Costa Dentistry! Everyone was so friendly and made me feel comfortable from start to finish. I'm really happy I chose this office and will definitely be coming back! read more

Very friendly environment and staff. I felt right at home as the staff was very courteous and treated me like family.

I had a fantastic experience at this dental office! The staff were friendly and professional. The office is modern, clean, and provided excellent care that left me feeling comfortable and confident in my smile. read more

Love getting my cleaning here. The staff is great and the office is clean. They take good care of their clients and I always feel comfortable getting my check ups here! read more

A great place to get your teeth taken care of. Liyas hospitality was outstanding. I greatly appreciate the service.

Staff is super friendly and amazing at what they do!! S/o to Liya she never disappoints :)

I strongly suggest staying away. I believe that they incentivize positive reviews on Google. In my experience, their billing seems to be a mess. It seemed to me that they will preauthorize insurance and later -- months later -- send bills for hundreds of dollars. I will never return. Edit on May 8, 2024: Shane Costa has threatened me via email with legal action to take down this review. read more

We just moved to this area and found costa who's really close to our new house. Reviews on google looks fantastic so decided to give them a try. I made regular cleaning appointment for both me and my husband. My appointment was earlier and my experience was ok. I didn't do the x-ray since I'm pregnant and I got the cleaning without an issue. My hygienist recommended several products but I know most time it's their selling method so I passed them. My husband went for his appointment later and his hygienist refused to give him a regular cleaning and he was told that he need a deep cleaning. He has two choices: accept their deep cleaning plan or go home without any cleaning. My husband is a retired veteran and he can get any treatment for free from VA dental clinic if he really need it. He just need a regular cleaning from a clinic near our house but they refused to offer it. Waste of time. I'm regret to check reviews on Yelp so late. I noticed that so many reviews mentioned about their "deep cleaning" trick. I will cancel my following appointment and they will lose us as further customers. read more

So after more than 2 years of going to Costa Dentistry for regular appointments, I got a call today from an employee asking me to confirm my appointment tomorrow at 7am. I told her I was not tracking this appointment as I had a new phone and I wont have a car tomorrow morning so I'm unable to come and asked to move to next week. She immediately said I will be charged $40 for late notice of cancellation and I told her I did not know of the appointment in advance because of my new phone and I should have been reminded at least 48 hours before to actually give me the option to cancel. She rudely responded it was my responsibility to track this and I told her that Costa should have called me before to give me sufficient notice so I can cancel. I was shocked by how short and how rude the person was, so after 2+ years of service and lots of money spent, I asked her to cancel the appointment and I will find another dentist, to which she rudely replied she will send the $40 to collections. I will never recommend such a place with rude staff! read more

I do not recommend this dentist office. They messed up a simple filling that I had to get redone at another dentist. Also their office manager never returns calls. Looks great inside but I would not trust my teeth to this office. read more

I wish I could say awesome things about Costa Dentistry, but right now, with failure to follow up, and help me get the treatment that i need, they fail the "care test" i have for care providers. I went in when one of my fillings fell off, and I was having a tough time eating from one side. I shared the situation with the care provider and the first appointment was just phenomenal, with 3d views of my mouth and promise of a treatment plan. I was thrilled, and was waiting for a treatment plan First Miss, I did not get a plan and had to call them. When I did, I got a story about my insurance not being supported. Well, I'd have loved to hear about that. But I wanted to confirm from insurance. Who immediately confirmed that they do. Now I was confused. The insurer says that I am covered at the dentist, and the dentists say my plan is not supported. Why!!!! Well, devil is in the alphabets. Costa accepts Dental PPO, while my insurance is a DPO (according to the provider). Well what on earth is DPO you say? Glad you asked, it is Dental PPO and that's a term the firm in Texas calls DPO. After much discussion, i figured there must be a way. So I asked if there was. The office, as sweet as always, said that they can send a breakdown of the treatment plan to my insurance provider. That is Awesome, finally a way out. So I agreed to that. A few days (or week) past, and I received the breakdown by mail. Dentists must have it too, right? Well I waited for a few days and called. They didn't seem to have it, Flummoxed, i offered to, and sent the response from the insurance provider. Days past, no action. Still continuing with the original problem, but now I am not sure if I can go to another dentist, since i "Burnt" the 6 month check budget, i thought. And of course, i like the practice for multiple reasons. Well, days and weeks pass again, and I call today. And they politely said that something has been uploaded somewhere. Oh well, here we go again. I asked if there is going to be a medical/dental talk sometime soon. I may have been a little too persistent or maybe my language, boosted by being raised by a bureaucrat, was asking them to take a position on "Will I be or will I not get treatment for the dental problem I came in to start with"? I asked the question a few times, and finally the sweet lady who answered the question had had it. She firmly said "I don't want to keep repeating the same thing ", "I can have a manager, who has already left for home, call you on Monday" or "Schedule you for an emergency session on Monday. I don;'t know the world in which an emergency is taken care of in four days, that must be an interesting world. I am not sure I want to be part of that world. Overall - the dentists and assistants are good, but the process management seems to be right out of a third world government office. Here's me hoping I'll have my teeth taken care of. Maybe its god's will!!! if my teeth continue to pain, then I would not eat as much resulting in much needed weight loss, Maybe that's what they were after all this time? or were they. Sarcasm apart, guys, can you help me by either taking care of the dental situation or telling me that this is beyond you? I am begging you. As a foodie close to the eating season, i want my crown (on my teeth) and I do love your practice. read more

I have been going to the Ashburn location since they opened, a little over 10 years ago. At first this was a great practice, there was consistency in the staff and I saw the same dentist and hygienist each visit. Over the years as they have expanded and become more commercialized, they have lost that consistency and personalized service. It now feels like the goal is to get as many patients through as quickly as possible. In the last two years I have seen a different hygienist for each six month visit and a new dentist. Today was the final straw for me. I arrived for my appointment at 4:10 and was called back sometime between 4:15-4:20. It took approximately 7-10 minutes to cover the normal updates to health, meds, etc. I had my cleaning, the dentist saw me, and I was out the door by 4:45. I am all for expediency, but in all my years of having dental cleanings and checkups this may be record timing! The dentist barely introduced herself, asked if I was having any issues, and basically looked in my mouth, and the exam was complete in literally 45 seconds. I am questioning if she is an actual dentist. My decision to leave is really based on the lack of care and attentiveness one should expect from a medical provider. I would never continue to visit a primary care physician who ran a practice like this, so why would a dental practice be any different? This practice once was 5 star, but now I am reluctant to even give 1. read more

I first started going to Costa a few years ago. They said my teeth weren't horrible but after a few years of not seeing a dentist, we started with a regimen of scaling and meeting every four months instead of the usual 6. Every visit was encouraging and they showed me how things were improving. So imagine my surprise after a year of visits and continual improvement they told me gravely that I should consider upping my visits to every THREE months. I said no, thanks. Four months later another good report, but then the hygienist came in and tried to upsell me a $14 toothpaste. Her words implied I really needed it, but her face was apologetic. It honestly made me question whether they were overselling me from the very beginning. When my next appointment came up, I canceled it. They lost my trust. It would be 18 months before I went to the dentist again. And that dentist said things looked fine. read more

I went to Costa Dentistry and they suggested I have two crowns put on. I asked them to see what my out of pocket would be so I understood the cost. I paid my fair share of the bill upfront and got the work done. After going back 3 or 4 time the crowns still aren't right and I have trouble eating hard food on that side. Two year later they are sending me another bill stating the insurance didn't cover some of the work. The work was done Dec 2020, and I just got a bill from them Nov. 2022, two years later. When I called to inquire about the billing and how didn't think it was fair to get a bill two year later after they preauthorized the work. The billing manager told me it would be fraud not to bill me. Steer clear. I think they are over charging customers and the insurance company read more

Misinformed on billing prices and felt taken advantage of. This is after horrible communication with front desk. The dentists there are good, but front staff has to work with customers and be honest and upfront...especially with billing. read more

I had the pleasure of meeting Dr. Costa and the entire team during a Yelp event a few months ago. After several procrastination I finally grit my teeth and headed over for my routine cleanup. What an amazing experience! First off, I love how clean the entire office and clinic is. Everything is designed for the best dental experience--ever. From the cozy waiting room to optional Netflix, warm towel, pillow, and wifi at the dental chair, you'll forget that you're at a dentist and feel like being in a spa. The doctors were all honest in their recommendation and were very clear with treatment suggestions. My hygienist was uh-mah-zeeng! She was thorough, gentle, and got even the most stubborn plaque out of my teeth (remember procrastination?) It's satisfying to be taken care of in such a modern, clean facility, complete with the latest technology in dental care, topped with superb customer service. I look forward to my next cleanup! read more

I know every person thinks about their health they don't really consider the their mouth however I have learned how that is important to ensure that you are taking good care of your mouth as well as the rest of your body. Moving into the new year I wanted to ensure that everything was okay with my mouth from a dental perspective so I decided to pick a dental office which is covered under my dental insurance and low and behold I was able to find this place. Honestly there just aren't enough words to describe how pleased I am of the work and professionalism of the people working in this establishment. When I walk in I am always greeted with smiles and everyone is so nice, kind, and patient. I absolutely enjoy my dentist (Stephanie Browning) who is also very nice, kind, patient, and knowledgeable. The visits so far have been seemless and quite invigorating. She walks through and explains everything that is going on and doesn't show any issues doing that. Based on what I have been able to gather from my visits it seems as though she really enjoys the work that she does. I've actually gotten more wordy then I thought so I'll finish this review saying that I think I've picked a good dentist and I'll continue coming back until I otherwise decide not to. read more

Costa Dentistry - Cosmetic Dentists Near Me - Ashburn, Virginia

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Do yourself a favor and do not ever visit this practice. I wanted to love it but unfortunately they are a sham. I went in for periodontal scaling and root planning. They didn't submit the proper documentation to my insurance company so the claim was denied pending more information. After calling the office and asking them to send the documentation to which they agreed and told me not the pay the bills I was repeatedly being sent, all of a sudden I get an email from a collection agency. Let me repeat: They told me they would be in touch with my insurance company to get them the documentation they needed for a covered procedure and told me not to pay the bills coming in the mail until I heard from them. And then they sent the bill to collection. The claim is still pending with my insurance company meaning my insurance company after all these months still hasn't received what they need to process the claim. I have never in my life dealt with such incompetency. This place is terrible. Make sure you spend time reading the reviews online and if you are unlucky enough to land here ask them to submit to your insurance for prior approval before you let them do any work on you. Apparently this is common practice with this dental office from what I have found online. Shady. read more

Overall they are a nice and friendly place, but at the end of the day they seem to be more expensive and sale like then a normal dentist office including wanting more oral procedures. Pros - They are very friendly. The staff was nice and kind. The dentist was ok. - They were high tech and had a lot of cool technology which makes the experience enjoyable. (Netflix/movies). Also allow the doctor to broadcast xrays and others. - They did a great job cleaning the teeth. Cons - Seems at times more of a sales person then a doctor office. They offer additional services such as oral cancer screening, florid and other services which I am forgetting. - The price is on the top of the price range. When comparing the quote with my insurance company and after I got a second opinion, the prices were a lot less (about 20-30% in most cases) per a the work requested - I feel they were trying to make a buck and are more willing to have you get an oral procedure that you don't need so that they can make money. I took their quote and brought it in for a 2nd opinion from another dentist which my wife goes to and after seeing the xrays and performing an exam came back with a lot less work that needed to be done. Overall Conclusion: I feel like they were a friendly place but they were more into trying to make a sale then caring for me as a person. They make the experience of going to the dentist nice (I hate dentist) but they are on the top end of the price range and seem to want to make a sale rather then take care of my teeth. read more

Three stars are enough, yes modern dentistry and all but even with dental insurance the out of pocket still a lot. They fist try to make you see the hygienist regardless and 3 out of 5 I'm sure they will suggest the deep cleaning. On the other side, front desk customer service need a little more training and show some smile. Over all, if money not a big issue with you sure go ahead but if you want a better quote I suggest searching around first. read more

Stopped by today to pick up my whitening trays that were gifted to me as part of an event I previously attended. I was definitely greeted upon my arrival by the friendliest ladies at the front desk. After a minimal wait, I was introduced to my trays. I loved the fact that the dental hygienist had me sit down and actually put them in to make sure they were comfortable and fitted properly. She even offered to adjust them if they felt a little off. No complaints here but this experience coupled with my previous visit are encouragement enough to not only come here but keep coming back. read more

Saw a horrible hygeniest that gave my son over twenty canker sores in his mouth from an extremely rough cleaning. When we mentioned it to the dentist, she refused to acknowledge that it was due to the cleaning (even though my son came out of the office in pain and canker sores started appearing the next morning). She did give him a prescription mouthwash for the sores. (Fast forward 1 year: We are not going to dental visits right now due to covid..called to see if they can prescribe the mouthwash again and they refused to unless we come in for a visit). Never will go back there! read more

This place is nearby and they did a mass advertising campaign, so I thought I'd try them. I went a handful of times but decided to switch dentists for two main reasons. 1- They include things not covered by insurance without asking you first. I was charged for fluoride but was not told there would be a fee. When I asked at the front desk, they said your plan has all that info. As if I carry my plan around with me? Also funny, bc they were careful not to do x-rays bc they wouldn't be covered that time, so I assumed they were checking coverage as they added services. And I wasn't given an option, it was just like okay fluoride time. 2- They need some training about inclusive and respectful treatment of clients around gender. I was called "Mrs" several times by multiple people. I am single. I was clear about that. Also, if we're being forma, it's Dr. Likewise a few of the hygienists I saw made insensitive comments about my not having children. (the most recent one I saw I really liked). Yes, it is a family area. No, not everyone here has a family. It is presumptuous to use titles people have not said are okay and it does not feel good to be put down for not having kids. If this was one person, I wouldn't worry about it but it happened in several of my interactions with different employees. read more

Went for consult with Dr. Stevens for some cosmetic dentistry and had impressions taken for crowns. Three weeks passed and did not hear a word from them as to next steps/appt/etc. Tried calling numerous times throughout the next week. Got their voicemail every time, followed by a text message indicating they received my call (yet nobody bothered to call me back). Finally moved on to a new dentist and had beautiful new crowns within days of consult. Costa customer service is AWFUL!!! I wasted almost a month of my time...don't waste yours! read more

I was provided the privilege to get a "behind the scenes" tour and meet the staff of Costa Family Dentistry. Wow. This group is as personable as it gets. I walked in, immediately greeted with a smile and I was welcomed by everyone. I was told about how the business started, etc. I was provided with a tour of the facility. Speaking of state of the art! I would have never known about the place, assuming they work with children (there's a sign that says pediatrics), but nope, adults as well. In fact, they separate adults if you want to get away from kids. There are small chairs with Ipads up front for the kids, a room to relax you (if you have anesthesia, and around the corner, they have private rooms for the patients. The best part of this place is they have a "comfort menu." You can choose between a blanket, pillow, ear phones, ipad or NETFLIX! They have small flat screen tvs above you. When I spoke to one of the nurses who was very approachable, I did let her know I didn't have a dentist, but this makes me thrilled to come to a dentist. read more