Dentist appointments are typically one I do not dread, however, since I started attending Loudoun Smile Center that quickly changed. I have had nothing but trouble since my first appointment and I have since requested my medical records so I can go ANYWHERE else for my care. During my cleaning, they used the ultrasonic process which I have never encountered before, was not provided information about, and caused pain throughout my visit. When I notified them of this, they said that I could opt out of it next time if it was that uncomfortable since it isn't necessary for a routine exam. Why did we do it without even discussing it then? I go to the dentist 2x each year and have never had such a painful or expensive visit. I know that they have "state-of-the-art technology" available, but wow. Price gouging is clear here, and boy do they try to push Botox on you when possible.
Silly me, I gave them the benefit of the doubt and went for another appointment to address a couple of cavities. The local numbing placed by the dental assistant was in the wrong area so I felt each needle Dr. Bachour injected into my cheek as well as the numbing solution being pushed through with each sharp pinch and stream flowing in. During the cavity filling, the dental assistant was DOZING OFF multiple times, so it's no wonder the topical numbing wasn't placed correctly. I was jumping out my chair during the filling since Dr. Bachour told me I didn't need as much numbing on the other side of my mouth so she could avoid having both sides too numb. I have an extremely high pain tolerance but when I tell you I was sweating and crawling out of the chair, I am not exaggerating.
Now for their sleep apnea services...Although they were quick to accept me as a patient coming in with a sleep apnea dental appliance made at another dentist office, it is clear they had no idea how to work with mine and decided to try to fake their way through it. As an office who prides itself on being a "partner in health" and identify the mouth as a "gateway to a healthy body," they didn't prioritize treating my sleep apnea efficiently considering the length of time this issue went on for and the stress caused.
After authorizing payment for a specific number of rubber bands for my appliance, I was given some over 2 weeks late from the initial pickup date and was given less than half of the bands I had paid for. I was given the runaround about who to talk to, waited for calls back, was told each time I called that the person I needed either wasn't available, left on an emergency, wasn't working, was out sick, etc. I can't even count how many excuses I was fed in these 6 weeks.
Over 6 weeks from the initial ordering date, I'm finally able to speak to the office manager after asking for the highest person at the office since I was getting nowhere with the other staff. She owns the mistake that the office told me I was getting more pairs than they should have but oh well, so sorry, that's just how it goes! It took me 10+ minutes on the phone with her to tell her why I viewed this as poor customer service since I paid for a specific number of items and they were not fixing their mistake. I get it, accidents happen, but to not rectify that as a business shows their greed for every last penny. This should not have been an issue for me to argue. By the end of the call, we were both frustrated so she agreed to do a partial refund (the refund was processed, not received, 10 days later than I was told it would be).
This month+ long process was only dealt with by the office staff. Dr. Bachour NEVER addressed these issues with me. I had to ask to speak to anyone else other than Shreta who was almost always the one call me since she never had any information other than telling me she would find out or ask someone else (rarely giving me a solution after or even remembering we spoke).
To anyone considering choosing Loudoun Smile Center, take my advice and RUN. read more
