Dolores, Morgan, Michael, Tony and Cheyenne took great care of us today! We found great deals on…read morewaterproof click flooring for our bathroom, a ceiling fan for the bedroom, and a shower surround for a bathroom. They have appliances, lighting and about anything you can think of. Stop by!

Was at Stovers today and had a question about pricing regarding some pavers and if we purchased all…read morethat was in stock (5 pallets worth) would they consider discounting for bulk buying. The associate called the owner and the owner said, "No, in fact that he planned on going up in price by 25% per pallet the next week". So instead of giving a bulk price or just saying no that he could not do that he stated that he was going to raise the price by 25%. I am extremely disappointed in the unprofessionalism and the pressure tactics that were attempted to be employed especially being a long time customer for many large home improvement projects. Buyer beware as this was a shocking experience.

Alex provided an excellent buying experience from my initial call, to helping me walk through the…read morewasher I originally wanted and entertaining another and kept me on task with the original plans. He allowed me the time I needed to call my insurance company to make sure my coverage already covered surges and such. He set perfect expectations regarding scheduling and delivery. Alex was helping another couple that arrived before I did, yet seemed to share his attentiveness with us both equally and not taking anything away from the experience. There was ZERO pressure...just all information I could need and so being overwhelmed. He was knowledable and honest. It felt like he was more committed to the experience than the sale, annd he was personable annd candelid...and as a salesperson myself, I appreciated that. Speed Queen isn't the cheapest but its reputation is long-standing and I haven't bought a brand new washer in over 20 years. There's something to be said about buying Made In The USA and a 5 year warranty I feel brings comfort, pride, and value to the table. The daily delivery emails were great with as busy as I've been with work. I called back several times from both my work and personal phone to confirm the delivery window set for me and never got anyone on the phone. I got a call less than a hour before expected delivery and was able to pick up because I was at an appointment I had to move up to be able to make the delivery window work for me (which was established the evening before) and the person calling to schedule was curt and snarky, asking for the phone number on my file. I told him the work phone number he was calling was for scheduling because it was during work hours and the other number was personal. He acted annoyed that I didn't know which one was on my file when I provided both at the time of purchase and this is my first purchase from y'all. He told me my drivers would be at least half an hour early awouod only wait 15 minutes. I told him I moved a personal appointment to 9am once I received delivery window from 10-1, so would need them to keep the time they committed to. He seemed annoyed with that as well, although I told him I'd be home by 10 for the delivery. I was home around 9:40, with plenty of time. The drivers were kind, professional, and efficient and said they had a lot of deliveries which is why they were early. They didn't seem annoyed, and were wrapped up with my install by 10:05, so should technically still been ahead of schedule.

Had great price on W/D set. Ordered online with their online financing offer through Synchrony…read more Called the following week to find out why W/D hadn't been delivered and was told they had cancelled my order without notifying me because I had used Synchrony to pay for it. Apparently, they cancel all out of state orders with Synchrony as payment method, even if you call and verify you actually purchased it. To reorder the W/D, the manager required I used a different method of payment, and would not discount the price for my troubles/delay in the order, failure to communicate, or the useless hit to my credit score because of their website failure that still allows you to order apply for a Synchrony card that they refuse to accept. Appliance Factory will get the $2,600 I'll be spending on these appliances instead.

Hmmmm at the time of this writing, this Home Depot only has two and a half stars. But as you can…read moresee, I gave it 5 stars. Why is that? What prompted me to double the stars on my review? Well, read on and let me explain. My daughter and son-in-law were in the market for some railroad ties. They needed 10 to complete a project. I knew that they would have to make a number of trips with their vehicle to transport, so I offered to help with my vehicle, my Subaru Outback vehicle. I know, I know, lol, but let me continue. I asked the son-in-law, uh, how long are these railroad ties? Eight feet, he replied. How long?! 8 feet. Hmmm, do you have a tape measure? Yep, here you go. Well, my Outback measures just shy of six feet. The ties will have to stick out the back. I know, the "ties" as in plural. LoL, oh, it gets better. It seems that the local Home Depot in West Knoxville, was fresh out of railroad ties. But, Oak Ridge was flush with them. We'll just drive out there. So off we went, my daughter and I, in my Outback with an almost 6 foot cargo length, and my son-in-law in his Toyota Sienna van. Oh, did I forget to mention the van? The family van that transports 4 kids as well as the parents? LoL.... but wait, there's more. Oak Ridge isn't as close as I thought. About halfway there I asked my daughter if we had crossed the border into Kentucky! That got a chuckle out of her. Eventually we arrived at our destination, and into the vast warehouse we ventured. After perusing for awhile and not finding what we were looking for, we found a worker and he told us "you'll find the ties wayyy out on the edge of the property ". Why weren't they inside, we thought. We soon found out. Off we trekked to the edge of nowhere. Wayyyy out yonder to the farthest edge of the property. Well beyond where any sensible patron would park, or even think to hike. Binoculars would have helped us find these ties. These eight foot ties. Yes, these eight foot sticky ties. These eight foot, sticky, smelly, railroad ties. Boy did these things stink! No wonder they were stored on the south 40 acres. It didn't help that the days temperature prior to our visit reached triple digits. The stickiness and smell were in full bloom that early evening. So here here we were, thinking that we were going to transport these 8 foot, sticky, smelly railroad ties in our pristinely clean, fresh off the conveyor of Zips carwash vehicles, one of which an essential family vehicle, down the road to West Knoxville. Oh, another small detail that I forgot to add, each one of these suckers weighed 250 pounds! Some detail, huh? SMH...I was completely and absolutely oblivious as what to expect. Ha!!! All I wanted to do was help. LoL. So now what. It turns out that you can rent a flatbed and they'll load it. God only knows how it'll get unloaded! I guess, fortunately for me, my help is needed elsewhere. I'll have to leave this task to the son-in-law and his dad. They're troopers. They'll make it happen. I hope my daughter takes a video. All I wanted to do was help. Instead I learned a lesson, we all learned a lesson.... The ties that bind, are better left behind. There will be an addendum to this story. One that I'm sure Home Depot will be a major contributor to. Until then, they get my 5 stars, if only because they helped make for a fun story. Quick Tip: Lofty goals aren't that easy to reach. Especially when you're dealing with railroad ties. Eight foot, sticky, smelly, heavy, too big for passenger vehicle, railroad ties. I guess we should have been clued in if we had considered that these things have to be strong enough to carry the weight of 400,000 POUND LOCOMOTIVES!!! LOL, LOL!!! Believe me. We're not dumb. We were just too ambitious to the point of being clueless. I love my family.

KUDOS to James for providing supreme quality customer service! The selection and value for the…read moreChristmas tree for $24.96 was awesome. There is also military discount applied as well as Veteran's parking. The tree was a great value. For the price. I highly recommend all to come and visit to support this local business!

If you want to see the latest in great appliances, "Made in America" come here first…read more Also, All the premium Cooking products are made right down the road in Cleveland, Tennessee.

Very friendly and helpful. Just bought a washer. Much better customer service than those big box…read morestores. Even got same day delivery. Excellent customer service.

Good store, great staff. Everyone is always friendly and helpful. The store is generally tidy as…read morewell. I wish for their hardworking staff's sake that the company would let employees enjoy the 4th of July with friends and family instead of forcing them to work by staying open. Others might be vastly different but I know I don't consider the 4th as optimum craft shopping time.

The manager isn't great. I needed to return a balloon pump I bought here that was $40. The pump was…read moresupposed to blow up 24 standard balloons and only blew up 11. Her only answer was that they can't accept the return once it's been used. How was I supposed to know that it didn't contain as much helium as it was supposed to? It's a faulty product, and I think that she just didn't believe me. I won't be back.

Discussed repair options. Helped me make an informed decision. Can't ask for much more than that!read more

We had to replace our 20+ year old appliances. We ordered the same appliances so that they could…read morefit in the existing cut-outs in our kitchen. We ordered a gas cooktop, wall oven, and a dishwasher. We tried to find an installer who could work with gas. We finally found Jeff at Appliance Service and Installation. After I told him about the appliances, he wanted to come and look everything over. Little did we know how appliances have changed in those years! Wall ovens now require their own built-in wall cabinet and they no longer fit in the existing base cabinet! They are 2" deeper. Jeff told us that he would have to move the existing gas line so that the oven could fit in the same space. Our old dishwasher used to be hard-wired. Now it came with a plug so we had to install a new plug. So, this was going to be quite a job. Jeff is VERY knowledgeable and professional and he explained how he would proceed with the job. He told us how much he charges (he works by the hour) and our job took him nearly 7 hours (he told us it would take this long). It was WORTH it!!!!!! We are confident that the electrical works, everything was done correctly and safely. The new gas line was installed with a new regulator. All the appliances are working correctly and smoothly. What a relief! Jeff is also very respectful of your house. He worked very cleanly! He even swept up after he finished! In the end, I believe you get what you pay for. I would NOT hesitate to have Jeff come and work on any appliance that we have.

Donetta has the Best customer service around. They helped me with my Lazy Boy sofa selection!…read more You will not be disappointed.

I purchased a washer and dryer from Harvey's in October. My washer is no longer working. I have…read morecontacted them twice and was told that they were contacting the speed queen repair man. It's been over a week and I've not been contacted by anyone. What a disappointment. As much as I like to support small business I should have just headed down to Home Depot or Lowe's.

Needs negative stars! My phone account was hacked and my pin and secret question changed. Service…read morewas cancelled and my sons line shut off and ported to get a free phone at at&t who coincidentally owns cricket. The remaining two lines have zero service but are still active. Chat told me to go to the store with my id. Both my husband and I went. Rep realized it was sim swap porting scam. Rep went in circles for 3-4 hrs with ppl in a diff country which is compromising enough seeing as we are dealing with sensitive information. Cricket refused to close my acc or help in anyway. My bank even called them. Everything leads back to needing a pin that was stolen. We had also just paid 118 for the month no refund. Was told they prob just wanted a new phone. Soon my credit was showing hard inquiries. Froze credit, filed police report, filed with ftc, notified bank. Soon found that synchrony paypal issued said person a master card, pay /later and all the other crap they offer. Had to call them twice both times totaling over an hour. Again foreign support handling sensitive data. Do not deal with cricket. And i suggest not using wallets or autopays or two steps. These companies cannot protect you.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Oak Ridge store today.

rented a washer . it started leaking the 3 day. puddles of water on my floor. thought it was my…read moredog using the laundry room to potty. no it was the washer leaking inside.